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Forum Replies Created

Viewing 30 posts - 2,461 through 2,490 (of 16,153 total)

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Jack Richardson

Support staff

March 25, 2025 at 08:09

Dear @Saluja Shoes,

We hope you are doing well.

1. Could you kindly provide screenshots of the mentioned issues? It is currently unclear to us which button is missing on mobile. Your assistance in this matter would be greatly appreciated.
Because, we checked and there are next buttons shown on mobile too -> https://prnt.sc/8pHuZoglU4HN.

2. Please refer to the following article for more information: https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/.

3. If you are using a custom plugin to display the delivery pin, we recommend reviewing the plugin’s documentation or reaching out to their support team for guidance on integrating its functionality with the Single Product layout built using Elementor.

4. If you are experiencing slow performance, we suggest optimizing your server response time.

To enhance performance, we recommend the following steps:
– Optimize Database Queries – Ensure that queries are well-optimized and properly indexed.
– Enable Caching – Implement caching mechanisms to reduce load times.
– Reduce Server Load – Assess and optimize server resources accordingly.
– Minimize Unnecessary Scripts – Disable any unnecessary scripts or plugins that may impact performance.
– Check for Errors – Review your browser console and server logs for any errors that could be causing delays.

5. If you would like to enable user registration on the “My Account” page, please follow these steps:
– Navigate to WooCommerce → Settings → Accounts
– Enable the registration option for the “My Account” page.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#438520 Copied In reply to: XStore WordPress WooCommerce Theme Demo not working?

Jack Richardson

Support staff

March 24, 2025 at 17:00

Dear @Terpsauce,

Thank you for providing the details. However, it appears that the screenshots you mentioned were not attached to your response. Kindly update us by sharing the relevant screenshots. If needed, you may use an image-uploading service such as https://www.file.io/ to upload and share the images.

Additionally, we previously requested that you test the issue using WooCommerce’s default shortcodes and a default theme such as Storefront. Could you please confirm whether you have conducted these tests? If so, we would appreciate it if you could share the results of your testing.

Furthermore, we would like to clarify that the issue regarding emails not being sent is not related to our theme. Instead, this functionality is managed by the WooCommerce plugin, as shown in this reference: https://prnt.sc/SdYWHuHQ_IYB. Therefore, these emails are generated by WooCommerce’s core functionality rather than our theme.

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#438482 Copied In reply to: Reset Password on Xstore My Account Login Tabs not working

Jack Richardson

Support staff

March 24, 2025 at 16:54

Hello @Jakob,

We made some changes but those are still cached so we have removed the gallery for testings, as shown in the following screenshot: https://prnt.sc/Hbxp0fdnFQOx.

However, when logged into the frontend, the changes are reflected correctly: https://prnt.sc/cpu4EWHiaWI1.
On the other hand, when accessing the site in incognito mode, the previous version still appears, indicating that it is cached: https://prnt.sc/HlkNpmYo2pIb.

This suggests that some CDN caching is still active, even though it has been cleared. To properly investigate the cause of these structural changes, the CDN should ideally remain inactive until we identify the issue.

We appreciate your attention to this matter and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#438479 Copied In reply to: Layout issues in single product template

Jack Richardson

Support staff

March 24, 2025 at 16:44

Dear @Saluja Shoes,

We hope you are doing well.

Could you please confirm whether you are experiencing the same issue on our demo site? You can check it here: https://xstore.8theme.com/elementor/demos/sneakers/.

We have reviewed the slider on both our demo and your website, and in both cases, it appears to be functioning correctly. For your reference, we have attached a video demonstrating this.

To assist us in further troubleshooting, we kindly ask you to ensure that you are checking the issue with a cleared cache. Additionally, could you please let us know which device and browser you are using for testing?

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Files is visible for topic creator and
support staff only.

#438476 Copied In reply to: XStore WordPress WooCommerce Theme Demo not working?

Jack Richardson

Support staff

March 24, 2025 at 16:37

Dear @Terpsauce,

We have reviewed the screenshot you provided and noticed that the admin bar should be visible. However, it is possible that a browser extension may be hiding it. When we check the checkout page, the admin bar appears above the sticky header, as shown in this screenshot: https://prnt.sc/YqJ7cH6lvoRN.

Additionally, when we attempt to access the page in incognito mode, we are redirected to the login page, preventing us from placing an order, which aligns with the expected behavior.

To better understand and resolve this issue, could you please provide more details on how you are testing it? Specifically:
– Are you using any specific credentials for these tests?
– Have you encountered this issue in only one browser, or have you tested it in multiple browsers?

Your insights will help us investigate further. We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#438472 Copied In reply to: Gap appeared in sticky header after last theme update.

Jack Richardson

Support staff

March 24, 2025 at 16:31

Hello @Terpsauce,

Thank you for your message. Please try clearing your cache and checking again later. If the issue persists, feel free to reach out, and we will be happy to assist you further.
Also, attach the device resolution you are using for such testing, because we checked and all is displayed good.

Best regards,
8Theme’s Team

#438470 Copied In reply to: Out of stock products are not showing as out of stock.

Jack Richardson

Support staff

March 24, 2025 at 16:30

Hello @Terpsauce

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#438468 Copied In reply to: Sold by vendor x not showing on product placeholder

Jack Richardson

Support staff

March 24, 2025 at 16:23

Dear @Terpsauce,

We kindly ask you to review the following screenshot: https://prnt.sc/5uZ7lOxMbSnE.

To address the errors caused by the plugin, we temporarily set the default method for loading Google Fonts in the Elementor settings. Afterward, we reverted the setting back to ‘swap’ as it was originally configured. These issues likely occurred due to the site’s migration from staging, which resulted in URL changes.

Please check the site now and let us know if everything is working correctly.

Best regards,
Jack Richardson
8Theme Team

#438464 Copied In reply to: Update to 9.4.9. Causes global layout / text / font problems after XStore Core and Elementor Update

Jack Richardson

Support staff

March 24, 2025 at 10:21

Dear @Tommy,

I hope you are doing well.

We are currently using FileZilla and have successfully connected; however, the FTP directory appears to be empty. Could you kindly verify the destination folder assigned to the user? We require access to your WordPress installation.

Additionally, regarding the support forum for the Germanized plugin, would it be possible for you to provide access from your account? This would allow us to directly review all your topics and the solutions provided by their support team.

We appreciate your assistance and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Please contact administrator
for this information.

#438399 Copied In reply to: Germanized meta information (price unit and tax) missing in product grid widget

Jack Richardson

Support staff

March 24, 2025 at 09:44

Dear @Terpsauce,

Thank you for reaching out to us.

Could you kindly provide us with a video demonstrating the issue you described? This would help us better understand the steps required to replicate the problem, as it is currently unclear to us.

Additionally, we recommend using the default WooCommerce shortcode https://woocommerce.com/document/woocommerce-shortcodes/page-shortcodes/#my-account for the “My Account” page for testings. The functionality about not sending emails you mentioned is not related to our theme but is instead managed by the WooCommerce plugin (https://prnt.sc/SdYWHuHQ_IYB). As a result, such emails should be generated by WooCommerce’s code rather than our theme.

For further troubleshooting, you may also consider testing the issue using a default theme such as Storefront. However, we strongly advise performing such tests on a staging environment to avoid any potential disruptions to your live site.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#438390 Copied In reply to: Reset Password on Xstore My Account Login Tabs not working

Jack Richardson

Support staff

March 24, 2025 at 09:34

Dear @Terpsauce,

We kindly ask you to address each question separately so that we can resolve them one by one efficiently.

Regarding the issue mentioned in your screenshots of next reply (https://www.8theme.com/topic/gap-appeared-in-sticky-header-after-last-theme-update/#post-438327), please note that the settings from Theme Options do not apply in your case, as you are using a header built with Elementor. We have also added a notice in the Customizer for clarification: (https://prnt.sc/i4jnZ85-gckk).

For reference, when using the Header Builder in Elementor from XStore Builders, the header settings from Theme Options will not be effective: https://prnt.sc/xhn6lZlRJaXf.

Additionally, we noticed that you have combined issues from two different websites within the same topic. This makes it difficult for us to determine where the suggested fixes have been applied and where they have not. To ensure a smooth resolution, we kindly ask you to address each website separately.

Lastly, upon reviewing your original website, we did not find any gap in the sticky header.

Please let us know how you would like to proceed, and we will be happy to assist you further.

Best regards,
Jack Richardson
8Theme Team

#438387 Copied In reply to: Gap appeared in sticky header after last theme update.

Jack Richardson

Support staff

March 24, 2025 at 09:08

Hello @Terpsauce,

Could you please check now?
We have made improvements to the custom CSS. You can review the changes here: https://prnt.sc/_0R4yVv28S77)

Best regards,
Jack Richardson
The 8Theme Team

#438379 Copied In reply to: Out of stock products are not showing as out of stock.

Jack Richardson

Support staff

March 24, 2025 at 08:57

Dear @Dr.moh_khalefa,

We hope you are doing well.

Since you are using the XStore Single Product Builder with Elementor, you can incorporate the following widget into your single product layout: https://prnt.sc/wmuFyHL8KYkh.

To assist you, we have already added this widget for you, and the stock status message is now displayed successfully: https://prnt.sc/Oy2RIBJGmvWN.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#438378 Copied In reply to: Out of Stock Missing for Newly Added Products

Jack Richardson

Support staff

March 24, 2025 at 08:44

Dear @Kingsley,

We hope you are doing well.

It appears that the issue you are experiencing may be caused by your custom snippet (as shown here: https://prnt.sc/tzmkx7SI3TeS), which modifies content during the load action. We attempted to deactivate the snippet; however, due to the active CDN cache on your website, we were unable to verify whether this resolves the issue.

We kindly ask you to deactivate the snippet on your end and clear the CDN cache before checking if the issue persists. Please note that we do not encounter this issue on our local website or on our demo versions, indicating that it is specific to your website.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#438371 Copied In reply to: Failed logins and registration keeps looping

Jack Richardson

Support staff

March 24, 2025 at 08:23

Dear @Terpsauce,

Thank you for your response. However, we noticed that the screenshots were not included in your reply. Upon reviewing the shop page on a mobile device, we found that the “Out of Stock” label is displayed correctly, as shown in the following screenshot: https://prnt.sc/3iTAb6PLvttP.

If you are still experiencing an issue where the label is displayed incorrectly, kindly provide us with the URL of the affected page along with details of the device you are using to check it. This will help us investigate the matter further.

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#438363 Copied In reply to: Out of stock products are not showing as out of stock.

Jack Richardson

Support staff

March 24, 2025 at 08:18

Dear @khurram virk,

I hope you are doing well.

Could you please check the “Elements Manager” section in “Elementor”? You can access it here: https://prnt.sc/OXtR-1Gw-Xjw. Kindly locate the requested widget, and if it is inactive, please activate it so that it appears in the editor’s widget list.

Currently, we are unable to access this page due to GoDaddy’s security feature: https://prnt.sc/5KMyBvaK1Fwm. Therefore, we kindly request you to check it from your end.

For further details, you can refer to the official documentation on the “Elements Manager” here: https://elementor.com/help/element-manager/.

Thank you for your time and assistance. Please let us know if you need any further information.

Best regards,
Jack Richardson
8Theme Team

#438362 Copied In reply to: not showing Adding Marquee widget in elementor

Jack Richardson

Support staff

March 21, 2025 at 16:31

Dear @Jakob,

We hope you are doing well.

Since your website is utilizing a CDN, it is possible that certain pages are being cached. We kindly recommend clearing the CDN cache first or temporarily disabling it to check if the issue persists.

If the problem remains unresolved, please set the CDN to inactive so that we can investigate the issue from our side.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#438225 Copied In reply to: Layout issues in single product template

Jack Richardson

Support staff

March 21, 2025 at 16:24

Hello @Milan

Could you clearify what page has such error? What steps do we need to follow to see the same issue on your web-site? Also, it could be beneficial if you could provide us temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

#438224 Copied In reply to: i ran the SEO Data Optimization tool for YOAST and it gave me an error: Error parsing the response

Jack Richardson

Support staff

March 21, 2025 at 16:19

Hello @Jamall,

Could you please check now?

We have added the file “large.css” to the CSS exclusion option in your plugin, as it is used for the layout of single posts.

Best regards,
8Theme Team

#438223 Copied In reply to: theme is full of bugs (blog section) …..

Jack Richardson

Support staff

March 21, 2025 at 09:33

Dear @Jamall,

We hope you are doing well.

We have checked the blog page multiple times, and the posts are displaying correctly. This issue was resolved by excluding the CSS file you mentioned while keeping the origin option active for all other cases (https://prnt.sc/66F9gKOlFAXv).

If you are seeing different results during your tests, we kindly ask you to provide us with a video recording of the blog page content loading from your side. This will help us further investigate the matter.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Please contact administrator
for this information.

#438146 Copied In reply to: theme is full of bugs (blog section) …..

Jack Richardson

Support staff

March 21, 2025 at 09:22

Dear @Chartnet,

I hope you are doing well.

Would it be possible for you to check the results now? We have made improvements in the following file:

et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-stock.php

These changes will be included in the next theme updates.

Thank you for your time and support. Please let us know if you need any further information.

Best regards,
Jack Richardson
8Theme Team

#438144 Copied In reply to: How to show stock status without quantities

Jack Richardson

Support staff

March 21, 2025 at 08:53

Dear @Parag,

We hope you are doing well.

We have reviewed your shop page, and the pagination appears to be functioning correctly. Please refer to the following screenshot for confirmation: https://gyazo.com/4365083e3532212944775c119e1689ce.

We kindly suggest checking the page from a different device or using an incognito browser. Our team has tested it on multiple devices and browsers, and it is working as expected. Therefore, it seems that the issue may be on your end.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#438127 Copied In reply to: My Shop Pagination Doesn’t Work Page Fails to Load Next page or page 2

Jack Richardson

Support staff

March 21, 2025 at 08:38

Dear @MAHDAR,

We hope you are doing well.

The issue you are experiencing with the Elementor Select2 field is a known one, as it does not follow the selected sorting order. You can find more details regarding this issue here: https://github.com/elementor/elementor/issues/13078.

Additionally, we have previously addressed a similar concern in our response here: https://www.8theme.com/topic/the-custom-sorting-option-in-the-porduct-catgories-widget-is-not-working/#post-436455.

As a workaround for your layout, we recommend using the “Products Masonry” widget, which allows you to manually set items in any custom order you prefer. You can refer to the following example for guidance:
– https://gyazo.com/c8b7dce7b55ab931ba7c487a939b9464
– https://prnt.sc/pBzQ2HAi8QYh

We hope this helps! Please feel free to reach out if you need further assistance.

Best regards,
Jack Richardson
8Theme Team

#438121 Copied In reply to: Manual sorting of product display type in the Elementor product slider

Jack Richardson

Support staff

March 21, 2025 at 08:26

Dear @wilhem,

We kindly request our customers to submit separate topics for different questions to ensure efficient support. However, since you have already asked your question here, we have tested the product URL on a mobile device, and it appears to be displayed correctly. Please find the attached video for reference.

If you are experiencing specific issues with the single product layout on mobile devices, we would appreciate it if you could provide more details, such as screenshots, videos, or a clear description of the issue. This will help us better understand and assist you effectively.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Please contact administrator
for this information.

#438120 Copied In reply to: why header logo displayed at the top…..

Jack Richardson

Support staff

March 21, 2025 at 08:20

Dear @Abdulaziz,

We hope you are doing well.

We have noticed that the message “demo store” appears on your homepage (https://prnt.sc/HaN5PKrbBt6l), even though your WooCommerce settings indicate that your website is set to live mode (https://prnt.sc/NSCPgcP-bHPc). This suggests that your homepage is being hard cached by a caching system. Additionally, we have identified that few caching systems are installed on your website (https://prnt.sc/cEdKX_e8RRtb).

To resolve this issue, we kindly ask you to clear your CDN caches and check again.

Furthermore, we observed that the WordPress admin bar is not displayed on your homepage, while it appears on all other pages. This further indicates a caching issue that is unrelated to our theme.

Please let us know if you need any assistance.

Best regards,
Jack Richardson
8Theme Team

#438119 Copied In reply to: new account registration , i can only find login button

Jack Richardson

Support staff

March 21, 2025 at 08:06

Dear @bajirap,

I hope you are doing well.

We kindly wanted to follow up as we have not yet received a response to our previous inquiry. Therefore, we are reaching out again with the same request:

Could you kindly reach out to your hosting provider and request them to check the server error logs?

We would greatly appreciate your assistance in this matter.

Additionally you can check for similar topics on Elementor support forum: https://wordpress.org/support/plugin/elementor/

Looking forward to your response.

Best regards,
Jack Richarson
8Theme Team

#438109 Copied In reply to: My site not working because of elementor plugin.
Jack Richardson

Support staff

March 20, 2025 at 10:44
Dear @ubansal,

I hope you are doing well.

@ubansal, you may try adding the following custom CSS in the “Theme Custom CSS” section:

@media only screen and (max-width: 768px) { .main-products-loop .products-grid .product { padding-left: 7px; padding-right: 7px; } .main-products-loop .products-grid { margin-left: -7px; margin-right: -7px; } }

For more details on adding custom CSS, please refer to our documentation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Should you need any further assistance, feel free to reach out.

Best regards,
Jack Richardson
8Theme Team
#438019 Copied In reply to: how can i have smooth pagination for products
Jack Richardson

Support staff

March 20, 2025 at 10:38

Dear @slw250@hotmail.com,

Thank you for reaching out to us.

To be transparent, we do not have specific plugin recommendations, as our customers use various plugins depending on their individual needs. However, if a compatibility issue arises with a particular plugin, we do our best to resolve it whenever possible.

Additionally, most plugin developers offer a refund policy in case of any issues. Therefore, we recommend that you first contact the plugin author to inquire about compatibility with our theme, as they are usually aware of which themes their plugins support.

That said, we can suggest a couple of popular plugins that may meet your requirements:

1. https://iconicwp.com/products/woocommerce-show-single-variations/
2. https://woocommerce.com/products/variations-as-single-products-for-woocommerce/

Please note that you should test these plugins beforehand, as they may display variations above all other products without an option to sort them, which is the main functionality requested in our built-in feature.

If you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

#438015 Copied In reply to: When we activate variation as a simple product option, showing variable products every where

Jack Richardson

Support staff

March 20, 2025 at 10:31

Dear @Wilhem,

Upon conducting a brief inspection, we have identified that the container of the header has a “z-index” value set to “9” (as shown in the following screenshot: https://prnt.sc/zkWTpopdERYm). This configuration appears to be the primary cause of the issue you described in your topic.

If possible, we kindly ask you to reset this value by following the details provided in the next screenshot: https://prnt.sc/JPQKGFM2XsE7. Please reset the value to empty one as indicated.

However, if you are unable to make this adjustment on your own, we would appreciate it if you could provide us with “temporary WP-Admin access” so that we can review your settings directly.

To grant WP-Admin access, please create a new user account with an “Administrator” role via your WordPress Dashboard. Once the account has been created, kindly share the “username and password” with us securely through the “Private Content” section.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#438014 Copied In reply to: why header logo displayed at the top…..

Jack Richardson

Support staff

March 20, 2025 at 10:21

Dear @AC,

I hope you are doing well.

It appears that some modifications were made to the child theme, which have affected the structure of the shop page. Kindly review the private area for further details. We attempted to make some test modifications in your child-theme/functions.php file; however, it seems that certain permissions are preventing us from saving the changes. Please refer to the following screenshot for reference: https://prnt.sc/pONu19zigPKD.

Could you please verify that the correct file permissions are set? As you previously mentioned experiencing an attack on your website, this issue may be related. Additionally, we recommend reaching out to your hosting provider to check and adjust the file permissions accordingly.

If you would like us to investigate and provide a solution for the non-functioning off-canvas feature, please provide us with FTP access. The required FTP credentials are as follows:

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

If you need assistance in generating these credentials, we suggest contacting your hosting provider, who will be able to guide you through the process.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Please contact administrator
for this information.

#438012 Copied In reply to: Clicking on the small filter icon in the sidebar on the mobile phone side has no response.
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Viewing 30 posts - 2,461 through 2,490 (of 16,153 total)

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