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My Shop Pagination Doesn’t Work Page Fails to Load Next page or page 2

This topic has 10 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Parag

Participant

March 19, 2025 at 16:15

Dear Support Team,

I’m experiencing an issue where the next page fails to load after clicking the “Next” or “Page 2” button. The loading continues indefinitely, even after clearing the cache, purge all. I have tried this on Google chrome, Microsoft Edge on Laptop as well as on mobile.

Could you please assist me in resolving this issue? My website : https://aarambhonline.com/shop/

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#437913 Copied Theme version: 9.4.8

9 Answers

Rose Tyler

Support staff

March 19, 2025 at 16:53

Hello, Parag,

Thank you for reaching out to us.

We’ve added a video in the Private Content area

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#437918 Copied

Parag

Participant

March 19, 2025 at 17:59

Dear Team,

I have seen the video but i have tested on different devices. Please check the video in private area, i have tried it in different devices after clearing cache as well.

Please contact administrator
for this information.

#437927 Copied

Rose Tyler

Support staff

March 19, 2025 at 21:37

Hello, Parag,

Kindly update the theme and Core plugin by following the instructions provided in the links below: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Once the update is complete, please clear the cache and verify the pagination functionality.

Warm Regards,
The 8Theme Team

#437943 Copied

Parag

Participant

March 20, 2025 at 17:28

Hi Rose,

I have checked our theme and core is updated, request you to kindly assist us in resolving this issue. It will be better if you can take access of our backend and check from your side.

Please contact administrator
for this information.

#438058 Copied

Rose Tyler

Support staff

March 20, 2025 at 18:24

Hello, Parag,

We have updated the theme and core plugin on your website, and the issue has been successfully resolved.

Kindly clear your browser cache and check the website now.

Best regards,
8Theme’s Team

#438067 Copied

Parag

Participant

March 20, 2025 at 19:13

Hi Team,

Thanks for your support but the issue still exists. As per your suggestion I have cleared cache in 3 devices even purged the page as well but the pagination issue still exists. Request you to please check our settings and find the root cause of this issue.

#438073 Copied

Jack Richardson

Support staff

March 21, 2025 at 08:53

Dear @Parag,

We hope you are doing well.

We have reviewed your shop page, and the pagination appears to be functioning correctly. Please refer to the following screenshot for confirmation: https://gyazo.com/4365083e3532212944775c119e1689ce.

We kindly suggest checking the page from a different device or using an incognito browser. Our team has tested it on multiple devices and browsers, and it is working as expected. Therefore, it seems that the issue may be on your end.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#438127 Copied

Parag

Participant

March 23, 2025 at 07:53

Thank you team for your support, my issue is resolved now.

#438330 Copied

Andrew Mitchell

Support staff

March 23, 2025 at 07:53

Dear Parag,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#438331 Copied
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The issue related to '‘My Shop Pagination Doesn’t Work Page Fails to Load Next page or page 2’' has been successfully resolved, and the topic is now closed for further responses

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