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Sold by vendor x not showing on product placeholder

This topic has 19 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Tony Rodriguez

Terpsauce

Participant

March 23, 2025 at 11:46

Please see images attached. Id like the product placeholder to be displayed on shop page as shown in. “old site animals theme” there should be the vendors name with a shop icon.

Thanks

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#438336 Copied Theme version: 9.4.8

18 Answers

Jack Richardson

Support staff

March 24, 2025 at 16:30

Hello @Terpsauce

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#438468 Copied

Terpsauce

Participant

March 25, 2025 at 12:12

FTP details

Please contact administrator
for this information.

#438629 Copied

Jack Richardson

Support staff

March 25, 2025 at 17:33

Dear @Terpsauce,

I hope you are doing well.

Could you kindly check now? We have made some modifications to xstore/framework/compatibility/dokan.php, and these improvements will be included in the next theme update.

For reference, please find the frontend view here: https://prnt.sc/OwUdhTv-UadM.

Thank you for your time and assistance.

Best regards,
Jack Richardson
8Theme Team

#438681 Copied

Terpsauce

Participant

March 26, 2025 at 09:53

Sold by vendor is appearing is some places.

On the main product archive, there is no shop icon, they shop icon only appears after the user selects quick view, then the icon will appear next to vendors name

#438752 Copied

Jack Richardson

Support staff

March 26, 2025 at 10:38

Dear @Terpsauce,

The issue with the icon next to the vendor text has been resolved, and the fix will be included in the next update.

Regarding your request about certain products not displaying vendor information, this occurs because no vendor has been assigned in the product settings. You can review this on your end and assign vendors to the products that currently lack this information. Please refer to the following screenshot for reference: https://prnt.sc/P2UNrF_fZm2X.

Should you need any further assistance, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

#438767 Copied

Terpsauce

Participant

March 27, 2025 at 04:04

Regarding your request about certain products not displaying vendor information, this occurs because no vendor has been assigned in the product settings.

I wasn’t referring to products that’s don’t have vendor info yet, I’m more than aware off that.

what’s I said was, Sold by vendor is appearing is some places. See screenshot, these products on the left have vendor data set but it doesn’t show.

Generally speaking this is advertised as a Dokan compatible multivendor theme, users should be able to apply vendor name to the placeholders in sections the same way that is possible with things like price, rating, brand etc, because now the next problem I face is that as I begin to customise my placeholders text and colour scheme, I am left with a style for vendor text which doesn’t match the style and cannot be customised for colour, that would be great to see in the next update

Files is visible for topic creator and
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#438805 Copied

Terpsauce

Participant

March 27, 2025 at 04:51

there is lots of bugs in this editor section,

here you can see when I change the colour of categories,, it doesn’t change. Hover works fine, just now main colour.

Main colour for brands works fine.

Files is visible for topic creator and
support staff only.

#438809 Copied

Jack Richardson

Support staff

March 28, 2025 at 08:16

Dear @Terpsauce,

We hope this message finds you well.

The issue you encountered was due to the global link color settings configured in Elementor, which take precedence over individual widget settings. To resolve this, we made the necessary adjustments in the following files located in the et-core-plugin/app/controllers/elementor/general/ directory:
https://prnt.sc/VchS9e5E2cWz

These updated files have been uploaded to your website. You may now review the changes here:
https://prnt.sc/OYggYw7pJSZ9

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#438952 Copied

Terpsauce

Participant

March 29, 2025 at 13:29

Thank you for the last change. it has fixed the issue mentioned.

With regards to the main issue mentioned in this topic:

“Sold by vendor x not showing on product placeholder”

There’s now a more complex issue regarding this since the modifications at xstore/framework/compatibility/dokan.php .

Ultimately, it’s left me completely out of control of the visibility of this across the whole website.

The first issue is shown in screenshot, which you can see on the left of the page doesn’t not show the vendor name (Product 1 in this list most definitely has a vendor assigned in its data)

The seconds issue, is shown in the video.

Now, whenever I try to edit any element the “sold by vendor x” appears out of nowhere and cannot be removed. this is now restricting me from changing simple things across the website.

https://drive.google.com/file/d/1VgmbgOuG6eRh538tQrLT_pr0ElKZTcPb/view?usp=sharing

In the video it shows me trying to change the output of products displayed, for example from “best selling” to “recently viewed” or ascending to descending its now impossible to keep this sections layout neat because the sold by vendor x is actually force to show on products which have it. So, this area differs from the area shown in the screenshot, which has now put limitations on customisation of certain areas and subsequently, I cannot currently change the “recommended for you” are without ruining its layout, now that the sold by vendor text is force to show in this area.

Please also note, I am aware that some products do not have vendor data set up yet, which is why some do not show, this is not permanent, all products will have vendor data soon. But the screenshot shows that not all areas are following this protocol, and video shows that areas which dont need to follow the protocol are following it, so there needs to be the ability to customise this on a single element basis, similar to how a user can decide wether or not to display price, category, rating etc.

Files is visible for topic creator and
support staff only.

#439147 Copied

Jack Richardson

Support staff

April 3, 2025 at 12:41

Dear @Terpsauce,

We hope this message finds you well.

Could you kindly provide your feedback regarding the possibility of adding globally a separate option in the Elementor Products grid/list/carousel widgets to display the Seller information only for the specific widget where it is activated? For your reference, please see the example screenshot here: https://prnt.sc/ib3Prveufolo.

If this solution is acceptable to you, we would appreciate it if you could provide the correct FTP access credentials. It appears that the previous access details have been modified, and we are currently unable to establish a connection.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#439604 Copied

Terpsauce

Participant

April 4, 2025 at 06:24

Hello,

The screenshot you sent me looks like the perfect option, also if it would be possible to modifiy the font and text colour in the style tab.

Files is visible for topic creator and
support staff only.

#439678 Copied

Terpsauce

Participant

April 4, 2025 at 06:28

FTP details again………

The reason they keep changing is because numerous people in your team keep asking me for the credentials, which incurs a password reset each time I have to update you.. If you can share the details within your team to avoid the time consuming task of reseting the credential everytime a new person needs access. Same with admin account, it’s becoming annoying. Your team only need the details once, take note.

Please contact administrator
for this information.

#439680 Copied

Jack Richardson

Support staff

April 4, 2025 at 16:13

Dear @Terpsauce,

Thank you for providing the correct FTP credentials. However, it appears that the admin access has been modified, and we are currently unable to log in to your dashboard.

Could you kindly update us with the new admin login details at your earliest convenience?

Additionally, as per your suggestion, we have saved the FTP credentials you shared for use by our other support managers.

Best regards,
Jack Richardson
The 8Theme Team

#439805 Copied

Terpsauce

Participant

April 4, 2025 at 21:25

Your colleague has the details

#439826 Copied

Terpsauce

Participant

April 4, 2025 at 21:26

https://www.8theme.com/topic/linked-variations-not-showing-on-product-pages/#post-439825

#439827 Copied

Jack Richardson

Support staff

April 5, 2025 at 08:56

Hello @Terpsauce
Please, check now !
We uploaded the files with improves on your web-site.
Kind regards, Jack Richardson
The 8theme’s team

#439848 Copied

Terpsauce

Participant

April 6, 2025 at 22:09

Yes, thank for this. It’s a real improvement. I really appreciate you making it work the same way as the other options

#439959 Copied

Tony Rodriguez

Support staff

April 6, 2025 at 22:09

Dear Terpsauce,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Sold by vendor x not showing on product placeholder

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