Failed logins and registration keeps looping

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by Tony Rodriguez

  • Avatar: Kingsley
    Kingsley
    Participant
    January 22, 2025 at 12:19

    Hello,

    In case you were unable to see my reply before I closed the last ticket, I greatly thank you for helping me address that issue.

    Sorry to contact you again so soon, I totally forgot to mention another prevalent issue. Clients have reported that they are unable to access their accounts. I have also seen a great many failed logins over the past few weeks.

    Secondly, if you try to create an account by clicking REGISTER, the initial registration works perfectly, but when you click on the link in the registration email that says “click here to set your password” it brings you to the forgot password page.

    It’s like a constant loop after that. I’m not sure if this is due to a change or if has always been this way, but it seems the endpoints are off somehow. Any insight or support on this is greatly appreciated.

    Warm Regards,

    Kingsley

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 22, 2025 at 13:39

    Hello, @Kingsley,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ The My-Account page functionality comes from the WooCommerce plugin.

    2/ We are reaching out to provide you with detailed instructions on how to activate user registration on your website.

    Please follow the steps outlined below:

    1. Navigate to your website’s dashboard.
    2. Select ‘WooCommerce’ and then ‘Settings’.
    3. Go to ‘Account & Privacy’.
    4. Under ‘Account Creation’, select the “Enable” option next to ‘Allow customers to create an account on the “My account” page’.
    5. Click “Save changes” to apply the settings.

    For your reference, you can view the settings in the image provided here: https://paste.pics/edit/R8SS6

    Additionally, we recommend reviewing our theme documentation for further guidance, which can be found at: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    2/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the test.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    The 8Theme Team

  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.