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Theme is full of bugs (blog section) …..

This topic has 15 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jamall

Jamall

Participant

March 15, 2025 at 20:58

Guys, I really don’t want to offend you, but your entire theme is full of bugs. Just watch this video, and you’ll understand what I mean. You need to completely rework the blog section… how long will that take? Or help us to fix this… we have renewed our support extra for this..

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#437435 Copied Theme version: 9.4.8

14 Answers

Jamall

Participant

March 16, 2025 at 11:09

?

#437454 Copied

Rose Tyler

Support staff

March 17, 2025 at 07:44

Hello, Jamall,

Thank you for reaching out to us.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Jamall

Participant

March 17, 2025 at 20:01

Private content area.

Please contact administrator
for this information.

#437645 Copied

Rose Tyler

Support staff

March 18, 2025 at 08:46

Hello,

If we have understood your question correctly, you were inquiring about why the images of posts are not displayed on the page you provided.

The reason for this is that most of the posts currently do not have a featured image uploaded. To resolve this issue, please upload the image here: https://prnt.sc/hbecQOEY2de5 (Dashboard > Posts > edit post > upload Featured image).

Additionally, we have a Blog page builder – https://gyazo.com/d8a4dfb710cbf9574d8748ef4b25cade

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#437685 Copied

Jamall

Participant

March 18, 2025 at 11:37

Hello, no, that wasn’t my concern. I recommend you watch the video I provided above.

I reloaded the page, and then, if I don’t move my mouse over the page, it shows this.

Here’s another screenshot of what I mean when I don’t move my mouse over the page, or on mobile, when I don’t start scrolling after the page has loaded.

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#437747 Copied

Jack Richardson

Support staff

March 18, 2025 at 17:03

Dear @Jamall,

We hope you are doing well.

Since you have the cache plugin installed, we kindly recommend reviewing your configuration settings. It appears that the “Remove Unused CSS” option was enabled, as shown in the following screenshot: (https://prnt.sc/t9cGx6chv7dG). As a result, it was necessary to clear the cache.

To assist you, we have already cleared the cache, and you may now check the results on your end. Additionally, we have attached a video in the private area for your reference.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Please contact administrator
for this information.

#437800 Copied

Jamall

Participant

March 18, 2025 at 18:26

Hi Jack Richardson, thank you, finally good support here, really appreciate that! NOW one last issue we have (check our other support topic here in this forum)

or here again my text:

We recently renewed our support plan specifically so you could help us resolve this issue. Our PageSpeed Insights scores are very high, ranging from 85 to 100 in performance. However, because the theme relies heavily on JavaScript (around 90% of the design is JavaScript-based), it still loads much slower than the demo shop.
We mean exactly 2 elements (on the home page) in the shop that load slowly, namely these, see picture!

Looking forward to your support.

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#437804 Copied

Jack Richardson

Support staff

March 19, 2025 at 10:25

Dear @Jamall,

We hope you are doing well.

Currently, the “XStore Ajaxify” option is enabled for certain widgets, which causes the content to load based on the visible scrolling area of the window. To ensure that the content is displayed immediately without waiting for JavaScript to load, we recommend disabling the “XStore Ajaxify” option for these elements. You can do so by following this link: https://prnt.sc/UVwPqMadaf6t.

For your convenience, we have temporarily deactivated this option for those widgets on your home page so that you can review the results. Please check and let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#437863 Copied

Jamall

Participant

March 20, 2025 at 21:32

ok thanks this works now

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Jamall

Participant

March 20, 2025 at 22:34

Going back to my first problem. I can see you made this setting: ,,Excluded Stylesheets: blog-global.css”

But the problem with the bug still exists, can you check it again, because we don’t want to disable ,,Remove Unused CSS” for the whole site but if so then only for the blogs.
And clearing the cache manually every time would be too time-consuming since we plan to make about 50 blogs per day

Or any better idea?

Thank you so much!!!!!!

#438094 Copied

Jack Richardson

Support staff

March 21, 2025 at 09:33

Dear @Jamall,

We hope you are doing well.

We have checked the blog page multiple times, and the posts are displaying correctly. This issue was resolved by excluding the CSS file you mentioned while keeping the origin option active for all other cases (https://prnt.sc/66F9gKOlFAXv).

If you are seeing different results during your tests, we kindly ask you to provide us with a video recording of the blog page content loading from your side. This will help us further investigate the matter.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Please contact administrator
for this information.

#438146 Copied

Jamall

Participant

March 21, 2025 at 13:16

Sure, here’s the video.

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#438201 Copied

Jack Richardson

Support staff

March 21, 2025 at 16:19

Hello @Jamall,

Could you please check now?

We have added the file “large.css” to the CSS exclusion option in your plugin, as it is used for the layout of single posts.

Best regards,
8Theme Team

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Jamall

Participant

March 21, 2025 at 21:05

Yeah perfect, it works. thank you so much for the support.

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