Jack Richardson

Hello @regencycigaremporium,

Could you please try adding the following snippet to your child theme’s functions.php file:

add_filter('etheme_elementor_force_load_global_assets', function($value, $in_preview) {
    return $in_preview;
}, 10, 2);

After that, please clear your cache and check if the issue persists.

Best regards,
The 8Theme Team

Hello @makeitsimple,

1. Could you please check the issue now: https://gyazo.com/a40a7be9cef559c07ffc1fdcfba6cdb3
2. We kindly ask you to clear your browser cache and verify whether the issue has been resolved: https://gyazo.com/d05dc6bf4dc3358d4f1ae8d577286817

All the fixes will be included in our next theme update.

Best regards,
The 8Theme Team

Hello @sandeepkuamr,

We have previously attached screenshots showing that all pages are displayed correctly. Could you please check the issue from another device? Additionally, we recommend asking your hosting provider to create a staging website for testing purposes using a default theme such as Storefront.

Based on our review, this issue does not appear to be related to our theme, as the content on your pages includes a mix of default Elementor widgets and our theme’s elements. If you are using a CDN (for example, Hostinger CDN) or any other type of caching on your website, we suggest temporarily disabling it.

Furthermore, if you are using multiple page builders, such as both Elementor and WPBakery, this may cause conflicts and slow down your website, as these plugins perform similar functions. We recommend keeping only one page builder active.

Best regards,
8Theme Team

Hello @Bas Kling,

The issue related to the tab design is caused by your customization in the child theme (XStore Control Panel -> System status): https://prnt.sc/yYKMicfhukzx. We kindly suggest reviewing the instructions to ensure that the templates in your child theme are compatible with the latest versions of the corresponding templates in the parent theme. As we checked there are few outofdate templates despite the tabs one.

If you need any further assistance, please feel free to contact us.

Best regards,
8Theme Team

Hello @Niddy,

Could you please try adding the following PHP snippet to your child theme’s functions.php file or to a code snippets plugin (if you are using one):

add_filter('single_product_autoscroll_tabs_mobile', '__return_false');

This will prevent the page from scrolling when clicking on the tabs, so the behavior you are currently experiencing will no longer occur.

Best regards,
The 8Theme Team

Hello @josephchan,

We have noticed that you added some product content generated by ChatGPT, which may have caused issues with the layout of your single product pages -> https://prnt.sc/VsRa8l2-okeG . If you would like to simply increase the font size, you can use the following custom CSS:

.elementor-widget-woocommerce-product-etheme_tabs .woocommerce-tabs .panel {  
    font-size: 20px;  
}

Or if you would like to modify the font-size only for description tab you can use next snippet:

.elementor-widget-woocommerce-product-etheme_tabs .woocommerce-tabs .woocommerce-Tabs-panel--description {
    font-size: 20px;
}

Alternatively, if you would like us to investigate the issue in more detail, please provide us with FTP access in a private message.

Best regards,
8Theme Team

Hello @sandeepkuamr,

We have reviewed the issue but did not find any problems on our side (please see the attached screenshots in the private content). It appears that you accessed the site using a built-in browser from Instagram or another application. Could you please test the issue using Safari or Chrome instead?

Best regards,
The 8Theme Team

Hello @110pal,

We have noticed that your website currently has several additional plugins installed that are not included in our theme installation package. In such cases, some of these plugins may cause issues with Elementor content across your pages.

We recommend disabling all plugins except for the required ones (WooCommerce, XStore Core, and Elementor), then resetting your website content and importing the demo content again through the “Import Demos” section in the XStore Control Panel.

Best regards,
The 8Theme Team

Hello @110pal,

The images are not displayed because they appear to have been removed from your server, or the content of your home page was modified to open in the default editor. You can activate the home page editor in Elementor to verify this, or provide us with temporary wp-admin access so that we can investigate the issue.

Please note that this is not a theme-related problem.

Best regards,
8Theme Team

Hello @josephchan,

If you would like to increase the font size of the post content only, you can use the following custom CSS in Theme Options -> Theme Custom CSS -> General CSS:

.post-single {
    --p-font-size: 20px;
}

Since you are using the Elementor builder to create the product content, you can also adjust the font size directly through the widget settings in the builder.

If you need any further assistance, please clarify your request and include screenshots for better understanding.

Best regards,
8Theme Team

Hello @Mark Haedo,

The design displayed on the mentioned demo URL does not show the example from the SalesMax plugin. Instead, it presents the default sales boosters built into our XStore theme as such demos are examples of our theme functionality: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

If you would like to use the same style and layout, you can activate this feature within the Sales Boosters section of the theme. However, if you prefer to use the separate styles provided by the SalesMax plugin, you can enable the corresponding feature there. Please note that the design may differ from what is shown in our theme, as we do not display these features on our demo websites. You can find display examples in the SalesMax plugin documentation: https://www.8theme.com/documentation/salesmax/main/boosters/buy-more-save-more/.

This plugin displays a separate section for the booster, which does not rely on the default add-to-cart form. It was designed to be universal for various use cases and compatible with different plugins, offering the option to place it in different locations within the single product content. You can hide with custom CSS the default add to cart button if you need such option.

Regarding your question about discount calculation, please note that the discount is not based on the sale price by default. However, you can adjust this setting in the general settings of the SalesMax plugin: https://prnt.sc/P5u6z3wYU2ss/.

Best regards,
The 8Theme Team

Hello @Krafts & Kreations,

These settings are currently active on your single posts: https://prnt.sc/F8gU3jEypQsa. They are also enabled in your Customizer: https://prnt.sc/H98lq6hiEr1G.

If you require any further assistance, please clarify your questions in detail.

Best regards,
8Theme Team

Hello @oli,

Please check now. We have already implemented this option for the next theme update and have also updated the modified file on your website.
Kindly add the Telegram URL of your account and verify the results.

Best regards,
The 8Theme Team

Hello @anas
Please, check now. We set the correct link for Shop page item in your mega menu widget of Header content -> https://prnt.sc/bKHufhSoD3oF.
Kind regards, Jack Richardson
The 8theme’s team

Hello @samaatlaswebsite,

Thank you for your message.

Unfortunately, our current theme does not include this functionality. However, we recommend checking our plugin, SalesMax, available at https://www.8theme.com/salesmax/. This plugin includes a coupon discount feature that allows you to send discounts to customers once their order reaches a specified number of products.

You can find more details in our documentation: https://www.8theme.com/documentation/salesmax/.

Best regards,
The 8Theme Team