Jack Richardson

Hello @shimon,

Based on your comments in the previous topic, you confirmed that everything was working correctly at that time (https://gyazo.com/9f8b0d8ef5cdb260f74bb4c106b6f9dc). Therefore, we would like to identify what changes have been made to your website since then (approximately two months ago). This information will help us find a solution to the current issue. If no changes were made but the problem has reappeared, it may indicate an unusual situation or that the tests were conducted differently at that time.

Additionally, we have noticed that your store now uses pagination to navigate between pages, whereas previously it was configured with infinite loading for product display.

Please clarify what modifications have been made since you last tested and confirmed that the issue was resolved.

Best regards,
Jack Richardson
8Theme Team

Hello @Hanzla Nadeem,

If you wish to modify the content of this page, some programming knowledge will be required. However, please don’t worry — we are ready to assist you if needed.

To make changes to the page content, you need to locate the specified file in the XStore folder and copy it to the child theme folder, maintaining the same directory path. If you do not yet have a child theme created, you can easily install it by using the demo import process — simply complete the step for installing the XStore child theme without proceeding to the next steps.

Before starting this procedure, we recommend exporting your Theme Options configuration via Theme Options → Import/Export. After installing the child theme, you can then import the previously exported file to transfer your theme options from the parent theme to the child theme configuration.

Before proceeding, could you please provide us with a screenshot showing the locations of the new content? It is possible that the desired changes can be achieved by adding a few code snippets instead.

Best regards,
Jack Richardson
8Theme Team

Hello @Plethora,

Thank you for the information. Could you please confirm whether you have reviewed the WP Rocket documentation as we previously recommended? Additionally, were you able to submit a support request to the WP Rocket plugin team and attach it to our conversation so that we can review their suggestions?

Best regards,
Jack Richardson
The 8Theme Team

Hello @martijntje,

By default, items from such brands are displayed in alphabetical order, and there is no option to change this display order.

Best regards,
The 8Theme Team

Hello @Hanzla Nadeem,

We have previously provided you with an answer regarding the modification of the Thank You page design: https://www.8theme.com/topic/cant-see-any-option-for-thank-you-page-customisation/. If you would like to customize the content of this page, please copy the following template file to your child theme and make the necessary changes there:
xstore/woocommerce/checkout/thankyou.php

However, if you are using the Cart/Checkout advanced layout, please copy and modify the following file in your child theme instead:
xstore/woocommerce/checkout/thankyou-advanced.php

Regarding your question about the placement of the “Buy Now” button, we can see that you have already found a solution, as shown here: https://gyazo.com/65c3221585a737619b7f0a0b9cf468a2. If you have any further questions, please allow us to view the original version of your cart form so that we can provide a solution from our side.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Shazard Ramjohn,

The Variation Swatches functionality is included in our XStore Core plugin (https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches-3/), which appears to be active on your website. Any additional variation swatch features provided by other plugins are developed independently, and we do not maintain archives for those.

We have noticed that the plugin “YaySwatches – Variation Swatches for WooCommerce” is currently inactive (not removed). You may simply need to activate it, or you can contact your hosting provider to review the list of recently active plugins on your website to identify the one that was removed.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Terpsauce,

We previously suggested that you contact your hosting provider to increase the memory limit on your website. Have you implemented this recommendation? It is possible that some of the content on your page is generated dynamically, meaning that new elements such as terms, posts, or categories may have been added as a result of backend modifications.

Best regards,
Jack Richardson
8Theme Team

Hello @Hanzla Nadeem,

If you do not see the prebuilt templates, it is possible that the XStudio option is currently disabled in your Theme Options. Please check this setting and activate it if it is not already active: https://gyazo.com/5f3d5ccb993bcdd99622dd9564afa485.

The issue related to email delivery should be resolved through your server configuration. For more details, please refer to the following reply: https://www.8theme.com/topic/no-email-received-after-creating-new-account-new-order/#post-456089.

Regarding your question about site speed, we recommend reviewing the suggestions provided in this reply: https://www.8theme.com/topic/after-purchasing-the-theme-it-took-a-while-to-upload-it-to-my-site-but-i-am-facing-a-big-problem-i/#post-455913. If you have already implemented all the suggestions and still require further assistance, please create a separate topic for this request with additional details of your implementations instead of combining multiple questions in one thread.

Best regards,
Jack Richardson
The 8Theme Team

Hello @josephchan,

You can take advantage of the customization options available for all widgets within the Single Post Builder. We encourage you to explore and adjust them according to your needs. However, if you prefer to keep the previous version, you can disable the Single Product Builder by removing the conditions in the Elementor Single Post template or by deleting the builder template entirely.

We also invite you to explore examples of Single Post Builder layouts on our demo sites:
https://xstore.8theme.com/elementor3/plants-store/2024/08/18/transforming-small-spaces-with-biggreenery-best-plants-for-apartments/
https://xstore.8theme.com/elementor3/electronic-mega-market/2023/01/02/announcing-the-new-fitbits-charge-6smart-fitness-tracker/
https://xstore.8theme.com/elementor3/grocery-mega-market/2024/01/11/fresher-picks-of-the-week-seasonable-fruitsand-vegetables-for-healthier/
https://xstore.8theme.com/elementor/demos/niche-market02/2020/11/07/1914-translation-by-h-rackham/
https://xstore.8theme.com/elementor3/chocolate-boutique/2025/08/08/10-incredible-chocolate-candies/

Please note that you can further customize the design of related posts, content, and widgets to suit your specific requirements.

If you have any additional questions, please feel free to ask them on our forum.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Shubham Singh,

We have noticed that you have not yet attached the wp-admin access to your website, which prevents us from checking the issue directly. However, we can suggest the following steps:

1. Open the Elements Manager section under Elementor.
2. Scan for the widgets in use and disable any inactive ones.
3. Check if you are then able to open the page editor.

This procedure is also described in the official Elementor documentation:
https://elementor.com/help/elementor-widget-panel-not-loading/
We also recommend reviewing the following article for more detailed information:
https://elementor.com/help/elementor-not-loading/

If you require further assistance from our support team, please provide us with wp-admin access via private content.

Best regards,
Jack Richardson
8Theme Team

Hello @alexjourneyworldwide,

We believe that some of your friends or colleagues might make such tests from their devices. We kindly ask you to check the issue from their device and share your feedback with us.

Best regards,
The 8Theme Team

Hello @Proudpixel,

Please open “Theme Options” → “Speed Optimization” and set the “Image Loading Type” option to “Default”. After making this change, clear your browser cache and check the result.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Zg007,

Could you please clear your browser cache and check again? We have adjusted the spacing of the Connection block in your mobile header content.

Best regards,
Jack Richardson
The 8Theme Team

Hello @josephchan,

Since you are using Elementor builder templates to create your Blog page and other pages, we recommend activating the Single Post Builder under the XStore Builders template. This will allow you to import existing templates for your single post layout or create a new one from scratch. Among the available widgets, you will find the Related Posts Carousel widget, which offers various responsive customization options. For more detailed information about our builders, please refer to the following article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/.

Alternatively, you may need to apply additional customizations to the related posts area to achieve your desired design.
Please let us know which option you would like to proceed with so that we can provide you with further guidance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @aadil,

The hover images are not displayed for certain products because those items are of the ‘product_variation’ type. This occurs because the option to separate variable products into simple ones has been enabled: https://prnt.sc/XH9h0n2F9mUW.

Since variable products are divided into individual variations, there are no secondary images available for these “variations” products. However, you can resolve this issue using one of the following methods:

1. Disable the “Variations as simple products” option.
2. Activate the following setting: https://prnt.sc/dZEprYy-yq-A, and then assign a custom gallery to each of your product variations: https://prnt.sc/nkOMJ2OtpiJG. (The relevant settings will appear once the mentioned option is enabled.)

Best regards,
Jack Richardson
8Theme Team