Forum Replies Created

Viewing 30 posts - 15,451 through 15,480 (of 16,100 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 16:01

    Hello,

    You’re welcome!
    If you have some questions don’t hesitate to contact us.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 15:15

    Hello,

    Please provide us with wp-admin credentials in Private Content.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 14:26

    Hello,

    There is Private Content filed below the message form.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 13:49

    Hello,

    Did you import the demo data from XML_Data folder as it described in our documentation? If you did it but still having problems please provide us with wp-admin credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 12:38

    Hello,

    We’re sorry but there is no such option in our theme.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 12:19

    Hello,

    We’re sorry but we don’t help our clients with their customization. Additional customization for our customers is a paid service.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 08:20

    Hello,

    We’ve changed you blog titles to h1 but probably on your server there is a caching system, which doesn’t allow to see the changes at the moment. You should wait until cache will be cleared.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2014 at 07:34

    Hello,

    Please provide us with wp-admin and FTP credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2014 at 16:12

    Hello,

    We’re unable to connect to FTP as you didn’t provide us with FTP host name.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2014 at 15:40

    Hello,

    Please provide us with FTP and wp-admin credentials and we’ll update your files.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2014 at 15:24

    Hello,

    You’re welcome!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2014 at 14:43

    Hello,

    In our theme ajax search is used already. That’s why there is possibility of some conflicts. You should contact WooCommerce support regarding the issue. We don’t guarantee theme compatibility with 3rd-party plugins.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2014 at 08:47

    Hello,

    We’ve added to your cart page input field to be able change quantity of products in the cart.

    Related Products displays as a slider by default and it is impossible to display all related products vertically. In the case if arrows are enabled there is no enough space for picture. If you have some other ideas regarding this question you can try to implement it yourself. We advise you to do all changes in Child theme and custom.css.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 19:21

    Hello,

    You should install Screets Live Chat plugin which is bundled with our theme to get this functionality.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 19:06

    Hello,

    You’re welcome!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 11:52

    Hello,

    Yes, unfortunately at the moment there is no possibility to use 2 testimonial sliders simultaneously per one page. You can use different testimonial sliders on different pages.

    One more time sorry for inconveniences!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 11:39

    Hello,

    We’re sorry but there is a bug in our theme. It is impossible to use two testimonial sliders per one page. This bug should be fixed in the next theme release.
    Sorry for inconvenience!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 10:33

    Hello,

    We don’t set up clients customization. We advised you how to get search form in the main menu and if you want further our help you need to contact us on support.8theme.com and request paid customization.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 09:39

    Hello,

    Could you please clarify us with the meaning of this? Maybe you want to insert search form in drop down menu?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 09:09

    Hello,

    Please contact us on support.8theme.com concerning this problem.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 08:14

    Hello,

    You should rename default.custom.css to custom.css and then enable it Theme Options.
    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 07:58

    Hello,

    Please add the following code into the custom.css:

    .fixed-header-area .logo {
    max-width: 60px;
    }

    and change max-width value to your desired.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 07:34

    Hello,

    Please provide us with link to the site and we’ll try to help you with the issue.
    To set background color firstly you need to go to Theme Options and change site layout to boxed.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2014 at 07:19

    Hello,

    Please provide us with wp-admin credentials in Private Content.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2014 at 13:16

    Hello,

    Please provide us with wp-admin and FTP credentials and we’ll take a look at the issue.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2014 at 12:39

    Hello,

    We’re sorry but it is very difficult to help you without access to your site! We advise you to contact us when your site will be online and we’ll try to help you out.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2014 at 07:27

    Hello,

    Could you please provide us with wp-admin credentials and if it’s possible with screenshot of what you desire to do?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2014 at 07:20

    Hello,

    Could you please provide us with wp-admin credentials in Private Content?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 5, 2014 at 07:07

    Hello,

    Please provide us with wp-admin and FTP credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2014 at 15:23

    Hello,

    1) To get rid of this problem you should fill excerpt field for your project with the issue. Excerpt is mandatory field.
    2) You should edit column and add “a-class” to the extra class name field as it shown on the screenshot below:

    Regards,
    Jack Richardson

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Viewing 30 posts - 15,451 through 15,480 (of 16,100 total)
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