Hello,
We’ve taken your query into our account and will resolve it in future update.
Sorry for inconveniences.
Best regards,
Jack Richardson.
Hello,
Sorry, but I don’t see the widget you added on your site page. Have you removed it?
Are you talking about Tag-Cloud widget?
Best regards,
Jack Richardson.
Hello,
We’ve taken your query into our account and will resolve it in future update.
Sorry for inconveniences.
Best regards,
Jack Richardson.
Hello,
Try to use this link for your video https://player.vimeo.com/video/132638889 and remove your privacy settings for it.
Best regards,
Jack Richardson.
Hello,
Please provide us with WP Dashboard and FTP credentials in private content.
Best regards,
Jack Richardson.
Hello,
Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Best regards,
Jack Richardson.
Hello @ptzinis,
Please provide us with FTP credentials in private content.
Best regards,
Jack Richardson.
Hello @klxtl,
I’ve activated the plugin.
Please check it.
Best regards,
Jack Richardson.
Hello,
Those are just notices, not errors and they are not critical.
Do you see them on your site?
Best regards,
Jack Richardson.
Hello,
Please update the theme to the latest version and WordPress as well.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Best regards,
Jack Richardson.
Hello @icc,
Have you edited original theme files?
May we reupload the theme?
Best regards,
Jack Richardson.
Hello @chris,
Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Best regards,
Jack Richardson.
Hello,
I’ve imported some products for you. Please check your Shop page now.
Regarding “Woocommerce > Settings > Products tab > Display” please look at the screenshot:
http://storage4.static.itmages.com/i/15/0706/h_1436164000_5307824_8df8917f93.png
Best regards,
Jack Richardson.
Hello,
Woocommerce plugin is for free and you can contact them via this link http://www.woothemes.com/contact-us/ .
Best regards,
Jack Richardson.
Hello,
We’re glad you’ve found the solution.
If there are any questions feel free to contact us.
Best regards,
Jack Richardson.
Hello,
We’re glad to hear it.
Have a nice day.
Best regards,
Jack Richardson.
Hello,
Please provide us with WP Dashboard credentials in private content.
Best regards,
Jack Richardson.
Hello,
Your images are unavailable for viewing. Did you remove them?
Also I see titles are shorten for products on home page. Have you resolved the issue?
Best regards,
Jack Richardson.
Hello,
Fixed. Check now, please.
Best regards,
Jack Richardson.
Hello,
Please add this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:
.page-heading.bc-type-8 .back-history {
display: none;
}
To hide “Newsletter” link go to 8Theme Options > E-Commerce > Promo Popup and disable “Show link in the top bar”.
Best regards,
Jack Richardson.
Hello,
Regarding your issue with index.php these articles will be helpful:
https://wordpress.org/support/topic/removing-the-indexphp-from-links
https://wordpress.org/support/topic/remove-indexphp-from-permalinks
Regarding Woocommerce issue you should contact their support team.
Thank you.
Best regards,
Jack Richardson.
Hello,
I’ve logged in to WP Dashboard and haven’t seen any issues:
http://storage1.static.itmages.com/i/15/0703/h_1435936227_9725094_23e78ffd23.png
Try to clear browser cache and check again.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
Your images are too small.
You need reupload them with the dimensions 1425px × 1900px approximately.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
I’ve activated the plugin.
Please check.
Best regards,
Jack Richardson.
Hello,
The problem is caused by margin value that you added to the column: http://storage1.static.itmages.com/i/15/0703/h_1435920750_1896195_bcb915aca2.png
Remove it and check images after that.
Also check other columns that you edited.
Best regards,
Jack Richardson.
Hello,
I’ve added this code in custom.css file:
.page-content > .row-fluid, .page-content > .row {
display: block;
}
Please clear Firefox browser cache and check the site.
Best regards,
Jack Richardson.
Hello,
Sorry, but there is still 403 error.
Please check if you set any restrictions in .htaccess file or changed permissions for wp-admin folder.
Also ask your host to check if there are any restrictions on a server to WP Dashboard panel.
Best regards,
Jack Richardson.
Hello,
Your site isn’t loading on our side.
Please open access for us and provide us with WP Dashboard credentials in private content.
Thank you.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
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