Replies by Jack Richardson

Forum Replies Created

Viewing 30 posts - 15,481 through 15,510 (of 17,791 total)

← 1 2 3 … 516 517 518 … 592 593 594 →

Jack Richardson

Support staff

July 28, 2015 at 10:50

Hello @Fred,

Unfortunately we still can access neither WP Dashboard nor FTP account. Please view the screenshot:
http://storage4.static.itmages.com/i/15/0728/h_1438076980_2545152_09137c759e.png
Please ask your hosting provider support if there are any restrictions on a server. Perhaps they set up Firewall on a server which blocks the access.

Thank you.
Best regards,
Jack Richardson.

#77418 Copied In reply to: Installation Issues & Fixes (Read First)

Jack Richardson

Support staff

July 28, 2015 at 10:46

Hello,

As I see logo isn’t showing in fixed header:
http://storage2.static.itmages.com/i/15/0728/h_1438076740_2195485_56fc809e3a.png
Have you resolved the issue?

Best regards,
Jack Richardson.

#77417 Copied In reply to: Remove logo from menu and sub menu when you scroll down the page

Jack Richardson

Support staff

July 28, 2015 at 10:42

Hello,

The problem with fixed header was caused by unclosed div tags in header.php file.
I’ve fixed it. Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#77416 Copied In reply to: How to increase search bar width and how to change its search icon color
Jack Richardson

Support staff

July 28, 2015 at 10:36
Hello,

I’ve added this code in Additional CSS block in WPML > Languages:

.languages-area #lang_sel_list ul li a, .languages-area #lang_sel_list ul li a:hover { color: #ffffff !important; }

Please check languages items now.

Best regards,
Jack Richardson.
#77415 Copied In reply to: WPML language area styling not picking up
Jack Richardson

Support staff

July 28, 2015 at 08:14

Hello,

Please provide us with WP dashboard, FTP (FTP host, FTP user, FTP password) credentials and site link in private content.

Best regards,
Jack Richardson.

#77377 Copied In reply to: Footer Headers Off Line

Jack Richardson

Support staff

July 27, 2015 at 16:07

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#77266 Copied In reply to: Search button in wrong place

Jack Richardson

Support staff

July 27, 2015 at 15:03

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#77247 Copied In reply to: Change Font "Sans-Serif"

Jack Richardson

Support staff

July 27, 2015 at 14:07

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#77228 Copied In reply to: Header

Jack Richardson

Support staff

July 27, 2015 at 13:20

Hello,

I’ve added Text Block and updated the page successfully:
http://storage2.static.itmages.com/i/15/0727/h_1437999631_8665211_2f9d310641.png

Please try to check it in another browser.

Best regards,
Jack Richardson.

#77217 Copied In reply to: Please check homepage when edit its hang the browser what is the problem pls che

Jack Richardson

Support staff

July 27, 2015 at 12:31

Hello,

We didn’t do anything to your site.
Is your problem resolved now?

Best regards,
Jack Richardson.

#77205 Copied In reply to: WordPress Site gone Down but server is ok
Jack Richardson

Support staff

July 27, 2015 at 12:29
Hello,

Try to use this code in custom.css file:

.footer-top-2 .sidebar-widget .blog-post-list .media-heading a, .footer-top-2 .sidebar-widget .blog-post-list .media-body strong { color: white !important; }

Best regards,
Jack Richardson.
#77204 Copied In reply to: Recent Posts Footer-Widget Font Color
Jack Richardson

Support staff

July 27, 2015 at 12:25

Hello,

To change breadcrumbs background image go to Theme Options > Color Scheme > Breadcrumbs background.

Best regards,
Jack Richardson.

#77203 Copied In reply to: Portfolio How to Update image or replace image new one no option in edit mode

Jack Richardson

Support staff

July 27, 2015 at 12:20

Hello @kamalkhanna12121,

You should create a grid in Ess. Grid section and then select it in “Essential Grid” element in Visual Composer editor. Please read their documentation http://essential.themepunch.com/documentation/#creating_your_first_grid .

Best regards,
Jack Richardson.

#77202 Copied In reply to: visual composer and essential grid not working

Jack Richardson

Support staff

July 27, 2015 at 12:16

Hello @bobvansoest,

Please show a screenshot of the line you mean.

Best regards,
Jack Richardson.

#77200 Copied In reply to: Stripes under the pics

Jack Richardson

Support staff

July 27, 2015 at 12:16

Hello @jerkymob,

Please add this code in custom.css file:
.footer-product {display: none;}

How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#77199 Copied In reply to: Stripes under the pics
Jack Richardson

Support staff

July 27, 2015 at 12:07
Hello,

Please add this code in custom.css file:

.fixed-header-area .collapse { width: 800px; }

Best regards,
Jack Richardson.
#77194 Copied In reply to: Search button in wrong place
Jack Richardson

Support staff

July 27, 2015 at 12:04

Hello,

As I see the mobile menu is shown fine:
http://storage2.static.itmages.com/i/15/0727/h_1437995047_7209345_b26528054b.png
Please show us a screenshot of the issue.

Thank you.
Best regards,
Jack Richardson.

#77191 Copied In reply to: Ipad version

Jack Richardson

Support staff

July 27, 2015 at 12:01

Hello,

Sorry, but I don’t see any issues. Please look at the screenshot:
http://storage2.static.itmages.com/i/15/0727/h_1437994843_5622906_f06fd74cd5.png
As you can see frontend Visual Composer editor loads properly.

Try to use another browser.

Best regards,
Jack Richardson.

#77190 Copied In reply to: Please check homepage when edit its hang the browser what is the problem pls che

Jack Richardson

Support staff

July 27, 2015 at 11:58

Hello @pappir,

I’ve edited your home page. Please check it now.

Best regards,
Jack Richardson.

#77189 Copied In reply to: missing file for new theme woopress
Jack Richardson

Support staff

July 27, 2015 at 11:41
Hello,

You can use these classes to change font:

*, p { font-family: "Raleway"; }

Please clarify for what exact elements you want to change font.

Best regards,
Jack Richardson.
#77187 Copied In reply to: sitewide font change
Jack Richardson

Support staff

July 27, 2015 at 11:37

Hello,

Unfortunately I don’t see such issue:
http://storage1.static.itmages.com/i/15/0727/h_1437993413_8085318_ef5c6be3d7.png
Is your browser up to date?

Best regards,
Jack Richardson.

#77185 Copied In reply to: Display itemnumber/ sku underneath producttitle in product-listing

Jack Richardson

Support staff

July 27, 2015 at 11:34

Hello,

If our search form in the header doesn’t satisfy you, you can replace it with your own form, just edit the file wp-content/themes/woopress/framework/theme-functions.php (from line 1136).
Make changes in your child theme.

Best regards,
Jack Richardson.

#77182 Copied In reply to: HTML conflict with InstantSearch

Jack Richardson

Support staff

July 27, 2015 at 11:27

Hello,

Sorry but we still can’t connect via FTP. The error we’re getting is:
Response: 421 Sorry, cleartext sessions are not accepted on this server.
Error: Could not connect to server

Are there any specific settings for connection?

Best regards,
Jack Richardson.

#77179 Copied In reply to: How to increase search bar width and how to change its search icon color

Jack Richardson

Support staff

July 27, 2015 at 11:25

Hello,

We’re glad the problem has been resolved.
You’re welcome.

Best regards,
Jack Richardson.

#77177 Copied In reply to: URGENT! Unable to load website using Chrome on Mac and Windows system

Jack Richardson

Support staff

July 27, 2015 at 11:24

Hello,

I’ve entered the password with 3 dots and it’s still incorrect, I’ve got this error:
ERROR: Incorrect username or password.

Please reset the password.

Best regards,
Jack Richardson.

#77176 Copied In reply to: URGENT…. Mobile view is not correct

Jack Richardson

Support staff

July 27, 2015 at 11:22

Hello,

As I see there is no title on your Shop page:
http://storage2.static.itmages.com/i/15/0727/h_1437992557_1578931_a90450659e.png

Have you removed it?

Best regards,
Jack Richardson.

#77175 Copied In reply to: Shop Page Title

Jack Richardson

Support staff

July 27, 2015 at 11:19

Hello,

You’ve been replied in the topic.
Please check it.

Best regards,
Jack Richardson.

#77173 Copied In reply to: Since 6 days nobody responded to my support request??

Jack Richardson

Support staff

July 27, 2015 at 11:19

Hello,

We’re sorry for a long delay. It was caused by a lot number of work.

Did WPML support team check the issue with Twenty Fifteen theme?
In the previous post my colleague mentioned that the issue persists there too.
“Twenty Fifteen” theme isn’t listed as shown on WPML screenshot:
https://d2salfytceyqoe.cloudfront.net/wp-content/uploads/2009/09/scan-theme-for-texts.jpg

You can check it yourself. Activate Twenty Fifteen in Appearance > Themes and check “Theme and plugins localization” section in WPML.

Thank you.

Best regards,
Jack Richardson.

#77172 Copied In reply to: I'm using WPML but I cant find how to translate certain strings

Jack Richardson

Support staff

July 27, 2015 at 11:13

Hello,

When you re-import products and they overwrite old products then the option “Mark product as new” won’t be enabled because it’s unticked by default. Unfortunately to enable it you have to check it manually.

Please take our apologies for inconveniences.

Best regards,
Jack Richardson.

#77171 Copied In reply to: Importing removes custom field "product_new"

Jack Richardson

Support staff

July 27, 2015 at 09:08

Hello,

Please provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#77130 Copied In reply to: URGENT…. Mobile view is not correct
← 1 2 3 … 516 517 518 … 592 593 594 →

15,481–15,510 of 17,791 posts

Viewing 30 posts - 15,481 through 15,510 (of 17,791 total)

← 1 2 3 … 516 517 518 … 592 593 594 →

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