Replies by Jack Richardson

Forum Replies Created

Viewing 30 posts - 16,051 through 16,080 (of 17,791 total)

← 1 2 3 … 535 536 537 … 592 593 594 →

Jack Richardson

Support staff

July 3, 2015 at 09:26

Hello,

As I see you’re still using old theme version.
Please restore the older version that you had before and don’t forget to restore your database.
We’re trying to help you but it’s hard to find the issue because our demo site doesn’t have such problems with the latest theme version.

Perhaps the problem is related to your server configuration. Did you try to increase memory limit to 256M and disable display_errors function?

Best regards,
Jack Richardson.

#72976 Copied In reply to: How to change color of buttons and add a background to 'catagories' on shop page

Jack Richardson

Support staff

July 3, 2015 at 09:17

Hello,

Memory_limit value for your site is set to 120M: http://storage1.static.itmages.com/i/15/0703/h_1435911331_5543194_1131653580.png
Please try to increase it to 256M. After that try to activate the plugins.

Best regards,
Jack Richardson.

#72972 Copied In reply to: Fatal Error (memory Limit)

Jack Richardson

Support staff

July 3, 2015 at 09:10

Hello,

The link to WP Dashboard gives this error:
http://storage3.static.itmages.com/i/15/0703/h_1435910926_7309914_0e4a44636b.png

Please give us permissions to access the panel.

Best regards,
Jack Richardson.

#72970 Copied In reply to: Problem after updated to Royal 2.0
Jack Richardson

Support staff

July 3, 2015 at 08:14
Hello,

1. Please provide us with a link to your portfolio page.

2. Please add this code in custom.css to change color for submenu items:

.menu .nav-sublist-dropdown ul > li > a { color: black !important; }

How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.
#72952 Copied In reply to: portfolio in visual composer
Jack Richardson

Support staff

July 3, 2015 at 08:10

Hello,

Languages files must be placed in the parent theme. They won’t work in the child theme.

Best regards,
Jack Richardson.

#72950 Copied In reply to: Translate default.po file to nl_NL.po

Jack Richardson

Support staff

July 3, 2015 at 08:05

Hello,

This requires additional customization and you have to edit the file theme-functions.php in the directory wp-content/themes/woopress/framework. Edit the sections “! Registration Form” and “! Registration”.

Best regards,
Jack Richardson.

#72948 Copied In reply to: Registration Verification

Jack Richardson

Support staff

July 3, 2015 at 07:39

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#72935 Copied In reply to: Error in shortcodes.php on line 2039

Jack Richardson

Support staff

July 3, 2015 at 07:39

Hello,

Shop page is standard Woocommerce template, you set Shop page in Woocommerce > Settings > Products tab > Display > Products page.

To edit footer you need create it in Static Blocks of WP Dashboard and use 8theme – Static Block widget in “Footer” area in Appearance > Widgets as described in our documentation: https://www.8theme.com/demo/docs/woopress/#!/0_footer

Best regards,
Jack Richardson.

#72934 Copied In reply to: Store Template Page

Jack Richardson

Support staff

July 3, 2015 at 07:32

Hello,

Go to Theme Options > Single Product Page > Enable slider for gallery images > On.

Best regards,
Jack Richardson.

#72932 Copied In reply to: Quick View on front page picture it now work.

Jack Richardson

Support staff

July 3, 2015 at 07:30

Hello,

I’ve checked your site in Chrome and Firefox and it’s opened successfully from the first time.
Are your browser updated to the latest version?
Please check in another browsers.

Thank you.
Best regards,
Jack Richardson.

#72931 Copied In reply to: The website does not appear

Jack Richardson

Support staff

July 2, 2015 at 20:18

Hello,

We are very sorry that you have to experience such troubles.
In this case we recommend you to revert back to your old theme version. Did you create back up before updating the theme? Please restore it or ask your host to do this.

Best regards,
Jack Richardson.

#72893 Copied In reply to: How to change color of buttons and add a background to 'catagories' on shop page

Jack Richardson

Support staff

July 2, 2015 at 19:50

Hello,

You wrote incorrect symbol for image sizes in Banner settings: 370 × 260, I’ve changed it to 370×260. Clear browser cache and check now.

Best regards,
Jack Richardson.

#72887 Copied In reply to: Error in shortcodes.php on line 2039

Jack Richardson

Support staff

July 2, 2015 at 19:17

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#72883 Copied In reply to: Change from http to https

Jack Richardson

Support staff

July 2, 2015 at 17:54

Hello,

500 internal service error is related to server configuration. You need contact your hosting provider support regarding it.

Best regards,
Jack Richardson.

#72874 Copied In reply to: Blanco – Product image is huge & no zoom feature
Jack Richardson

Support staff

July 2, 2015 at 17:52
Hello,

We’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

.wpb_gallery .gallery-item { display: inline-block; padding: 1px !important; }

Please clear browser cache and check gallery now.

Best regards,
Jack Richardson.
#72873 Copied In reply to: Gallery broken
Jack Richardson

Support staff

July 2, 2015 at 16:30

Hello,

I’ve edited the Visual Composer file vc_facebook.php in the directory wp-content/plugins/js_composer/include/templates/shortcodes and removed “http” from the link in line 12.
Now Facebook Like button is shown.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#72860 Copied In reply to: Change from http to https

Jack Richardson

Support staff

July 2, 2015 at 15:27

Hello,

Are using any 3rd-party plugin for those buttons? You should check its settings and remove “http” from the links.

Also provide us with full permissions to be able to view all options in WP Dashboard.

Best regards,
Jack Richardson.

#72852 Copied In reply to: Change from http to https

Jack Richardson

Support staff

July 2, 2015 at 14:17

Hello,

Mixed content errors are caused by revolution slider plugin:
http://storage4.static.itmages.com/i/15/0513/h_1431508870_3576304_610783ee31.png . You need contact their support concerning this issue. You can reach them via comments:
http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments

Thank you.

Best regards,
Jack Richardson.

#72839 Copied In reply to: Change from http to https

Jack Richardson

Support staff

July 2, 2015 at 13:59

Hello,

Sorry, but I don’t see any issues. Please provide us with a link of products page where a product with incorrect link is displayed and specify the product name.

Best regards,
Jack Richardson.

#72836 Copied In reply to: Page not found

Jack Richardson

Support staff

July 2, 2015 at 13:32

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#72830 Copied In reply to: Cart widget enabled but not working in the header

Jack Richardson

Support staff

July 2, 2015 at 13:31

Hello,

Please open access for us via FTP.
We can’t connect to your server as are getting this error:
Response: 550 Can’t change directory to /: Permission denied
Error: Failed to retrieve directory listing

Thank you.
Best regards,
Jack Richardson.

#72829 Copied In reply to: Change from http to https

Jack Richardson

Support staff

July 2, 2015 at 13:07

Hello,

We have sent the files to your email address.
Please check it.

Best regards,
Jack Richardson.

#72821 Copied In reply to: Import ShortCode Demo page

Jack Richardson

Support staff

July 2, 2015 at 13:02

Hello,

You’re using incorrect link. It should be http://outletparchet.ro/produs/parchet-dublustratificat-stejar-natur-lac-mat/ and not http://outletparchet.ro/produs/parchet-dublustratificat-stejar-natur-lac-mathttp:/outletparchet.ro .
Please check it.

Best regards,
Jack Richardson.

#72820 Copied In reply to: Page not found

Jack Richardson

Support staff

July 2, 2015 at 12:24

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#72809 Copied In reply to: Plugin is eating up memory, causing 500 error

Jack Richardson

Support staff

July 2, 2015 at 11:18

Hello,

The same issue persists with default WordPress theme too.
We recommend you to contact Woocommerce support concerning this issue. Also you can disable related products in Blanco – Theme Settings and Upsells as described in Woocommerce documentation http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/ .

Best regards,
Jack Richardson.

#72796 Copied In reply to: Related Product in singel product

Jack Richardson

Support staff

July 2, 2015 at 10:55

Hello,

I’ve created custom.css file and added the code.
Also please ask your host to increase memory limit to 256M and disable display_errors function.

Best regards,
Jack Richardson.

#72791 Copied In reply to: How to change color of buttons and add a background to 'catagories' on shop page
Jack Richardson

Support staff

July 2, 2015 at 09:14
Hello,

I’ve removed this code from custom.css file:

.header6 .shopping-cart-widget { display: block !important; }

Please check header now.

Best regards,
Jack Richardson.
#72778 Copied In reply to: Cart widget enabled but not working in the header
Jack Richardson

Support staff

July 2, 2015 at 09:11

Hello,

It works with parent Legenda theme. As I see you made some changes in the file wp-content/themes/legenda-child/framework/vc.php. You need overwrite it with the file from the parent theme wp-content/themes/legenda/framework/vc.php and edit it to your needs.

Best regards,
Jack Richardson.

#72777 Copied In reply to: VC link attribute

Jack Richardson

Support staff

July 2, 2015 at 08:38

Hello,

I activated the plugins without any problems, no errors weren’t there.

Best regards,
Jack Richardson.

#72762 Copied In reply to: Activating required plugins causes Internal server Error

Jack Richardson

Support staff

July 2, 2015 at 08:04

Hello,

Sorry but your query is a bit unclear.
Could you please clarify with more details?

Thank you.
Best regards,
Jack Richardson.

#72756 Copied In reply to: woopress theme updated in poor condition
← 1 2 3 … 535 536 537 … 592 593 594 →

16,051–16,080 of 17,791 posts

Viewing 30 posts - 16,051 through 16,080 (of 17,791 total)

← 1 2 3 … 535 536 537 … 592 593 594 →

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