Forum Replies Created

Viewing 30 posts - 14,881 through 14,910 (of 16,130 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 14:01

    Hello,

    Please provide us with WP dashboard credentials in private content.
    Also please describe which elements should be in separate columns.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 13:39

    Hello,

    To fix this issue I have added this code to custom.css:

    @media only screen and (max-width: 1200px){
    .cart-bag {
      margin-top: -27px !important;
    }}

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 12:39

    Hello,

    I’ve removed the code from your custom.css file:

    .back-history {
      display: block;
    }

    The link “Return to previous page” is displaying now. Please check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 12:18

    Hello,

    I’ve removed the code from your custom.css file:

    .back-history {
      display: block;
    }

    The link “Return to previous page” is displaying now. Please check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 12:10

    Hello,

    I’ve added the code below into the custom.css file:

    .header-type-2.slider-overlap .header .shopping-container {
      top: 0;
    }

    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 10:25

    Hello,

    Unfortunately there is no possibility to make only slider responsive and keep the rest of the site fixed. Sorry for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 09:47

    Hello,

    Sorry but we can’t give you a guarantee that plugin you found has full compatibility with our theme. And yes you can test it yourself to check if it works without conflicts.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 09:37

    Hello,

    Sorry for the inconveniences but Ultimate VC Addons plugin can’t be included into the theme package. To use parallax effect you need to create it as described in the theme documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    To solve issues with header please try to add this code to the custom.css file:

    .fixed-header-area {
      top: -190px !important;
    }
    
    html {
      overflow: hidden !important;
    }

    How to create custom.css you can watch in this tutorial

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 09:16

    Hello,

    Please provide us with FTP credentials (FTP host, FTP login, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 09:07

    Hello,

    Please add this code to the custom.css file:

    .header-vertical-enable .page-wrapper .header-type-vertical2 {
      border-right: 15px solid #f0f0f0 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 09:00

    Hello,

    In WP dashboard > Static Blocks > HiddenTop I’ve selected “Make ‘Static Blocks’ translatable” (view the screenshot http://prntscr.com/7cy263 ). Then you can translate your static block as shown on the screenshot http://prntscr.com/7cy2xg
    You can translate other static blocks the same way.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 08:23

    Hello,

    The problem was caused by the absence of image extension (.jpeg).
    I have reuploaded correct images via WP dashboard and set them as featured images for the products.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 07:19

    Hello,

    Please provide us with the screenshots for better understanding. Also provide us with WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 21:58

    Hello,

    I’ve added the code into child theme style.css file to fix the issue with menu:

    .menu-german-main-menu-container, .menu-english-main-menu-container {
    display: block !important;
    padding-top: 20px;
    }
    .fixed-header-area .menu-german-main-menu-container, .fixed-header-area .menu-english-main-menu-container {
    display: table-cell !important;
    }

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 19:54

    Hello,

    I have resaved grid “woopress” in the Essential Grid plugin.
    Please check your homepage now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 18:50

    Hello,

    Let us know if you need further assistance.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 16:35

    Hello,

    I have tested your site addisonhouse.com in IE 10 and 11 versions and pop-up isn’t showing. Also in the previous topic https://www.8theme.com/topic/promo-pop-up-keeps-popping/ you provided another link http://kids.addisonhouse.com/ where pop-up exists but after clicking “Do not show this popup again” and reloading the page it didn’t show. It seems that there is a problem with your customer’s browser, she needs to check if her browser allows to save cookie files.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 15:51

    Hello,

    I’ve edited the wp-content/themes/woopress/framework/woo.php file and removed previously provided code from custom.css to fix the issue.
    Please clear browser cache and check your site.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 14:48

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 14:46

    Hello,

    To change the background color of the “new” or “sale” icon add this code to custom.css file:

    .type-label-1 {
    background: rgba(121, 121, 121, 0.9) !important;
    }

    Change rgba to values you need. You can determine these values using this site http://www.css3maker.com/css-3-rgba.html

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 14:32

    Hello,

    Unfortunately we don’t have French translation for the Royal theme. That’s why you need to translate it manually as described in the theme documentation:
    https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 14:17

    Hello,

    The changes have been made via “Ess.Grid” plugin for the skin “Skjorte” > Edit skin > Layer Settings > Style:
    1. Tab “Spacing” > Paddings for the selected buttons.
    2. Tab “BG” > Background Alpha.

    To increase space between top buttons and images I’ve added code to your custom.css file:

    .esg-filters.esg-multiplefilters {
      margin-bottom: 30px !important;
    }

    Please clear browser cache and check your site.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 12:31

    Hello,

    Did you translate the theme as described in our documentation:
    https://www.8theme.com/demo/docs/royal/ ?

    If the theme is translated please provide us with FTP and WP-admin accesses in private content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 12:15

    Hello,

    Please check your site on mobile devices and not resizing browser window.
    After that notify us with the results.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 12:09

    Hello,

    1. Are you going to use multi currency? If so you need WPML plugin https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
    If you just want to change currency go to Woocommerce > Settings > General > Currency Options and select your currency.

    2. Try to use this code in custom.css file:

    .header1 .logo img {
      max-width: 500px;
      width: 350px;
    }

    Enable custom.css in Theme Options > Custom CSS and rename default.custom.css to custom.css via FTP in the directory wp-content/themes/legenda.

    3. Add this code in custom.css file:

    @media(min-width:980px) and (max-width:1199px){
     .header5 .logo, .header6 .logo, .header1 .logo, .header7 .logo {
      position: relative;
      left: 325px;
     }}
    
    @media(min-width:1200px){
     .header5 .logo, .header6 .logo, .header1 .logo, .header7 .logo {
       position: relative;
       left: 330px;
       float:left !important;
     }}

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 11:25

    Hello,

    Please read our article how to add excerpt of a post:
    https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

    Thank you.
    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 11:19

    Hello,

    Try to add this code in custom.css file:

    @media (max-width: 800px) {.row-fluid [class*="span"] {
        width: 100% !important;
        float: none !important;
    }}

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 10:33

    Hello,

    You’re welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 08:36

    Hello,

    I’ve recreated the block in Visual Composer as shown on the screenshot:
    http://prntscr.com/7cjr5e

    Here is the sequence:
    1. Add new element “Row”.
    2. Divide it into 2 columns.
    3. Add new “Row” to the 2-nd column and divide it into 3 columns.
    4. Append element “Text block” to the 2-nd column as shown on the screenshot http://prntscr.com/7cjsjd .

    Please check your site now.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2015 at 22:13

    Hello,

    I have added the code in your child theme functions.php:

    add_action( 'wp_enqueue_scripts', 'etheme' );
    function etheme() {
        wp_enqueue_script( 'etheme', get_stylesheet_directory_uri() . '/js/etheme.js' );
    }

    And created “js/etheme.js” with needed changes in the child theme directory so you won’t lose modifications after theme update.

    You don’t need to make any changes advised previously.
    Please clear browser cache and check your site now.

    Thank you.
    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,881 through 14,910 (of 16,130 total)
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