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  rafirosenberg

  Participant

  June 2, 2015 at 20:47

  Sorry i didn’t see how to reopen the previous thread on the same topic …

  https://www.8theme.com/topic/promo-pop-up-keeps-popping/

  About a month ago I asked about this — and thought it was resolved — but one of my customers pointed out that the problem still exists on IE.

  Please look into it for me
  thanks!

  #67700 Copied Theme version: 0.1

  5 Answers

  

  Eva Kemp

  Participant

  June 3, 2015 at 11:22

  Hello,

  Are you also experiencing the issue in IE browser?
  What IE version are you using?

  Regards,
  Eva Kemp.

  #67779 Copied
  

  rafirosenberg

  Participant

  June 3, 2015 at 15:51

  yes i am

  its not my computer i am checking it on but she is using wondows 8 so i imagine it is ie 10 or 11

  she just told me for sure it is 11

  #67858 Copied
  

  Jack Richardson

  Support staff

  June 3, 2015 at 16:35

  Hello,

  I have tested your site addisonhouse.com in IE 10 and 11 versions and pop-up isn’t showing. Also in the previous topic https://www.8theme.com/topic/promo-pop-up-keeps-popping/ you provided another link http://kids.addisonhouse.com/ where pop-up exists but after clicking “Do not show this popup again” and reloading the page it didn’t show. It seems that there is a problem with your customer’s browser, she needs to check if her browser allows to save cookie files.

  Thank you.
  Best regards,
  Jack Richardson.

  #67871 Copied
  

  rafirosenberg

  Participant

  June 3, 2015 at 17:11

  i will look into it further —

  thanks for your help!

  #67880 Copied
  

  Jack Richardson

  Support staff

  June 3, 2015 at 18:50

  Hello,

  Let us know if you need further assistance.

  Best regards,
  Jack Richardson.

  #67916 Copied