Promo Pop-Up keeps popping - by rafirosenberg

This topic has 6 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

  • Avatar: rafirosenberg
    rafirosenberg
    Participant
    June 2, 2015 at 20:47

    Sorry i didn’t see how to reopen the previous thread on the same topic …

    https://www.8theme.com/topic/promo-pop-up-keeps-popping/

    About a month ago I asked about this — and thought it was resolved — but one of my customers pointed out that the problem still exists on IE.

    Please look into it for me
    thanks!

    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    June 3, 2015 at 11:22

    Hello,

    Are you also experiencing the issue in IE browser?
    What IE version are you using?

    Regards,
    Eva Kemp.

    Avatar: rafirosenberg
    rafirosenberg
    Participant
    June 3, 2015 at 15:51

    yes i am

    its not my computer i am checking it on but she is using wondows 8 so i imagine it is ie 10 or 11

    she just told me for sure it is 11

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 16:35

    Hello,

    I have tested your site addisonhouse.com in IE 10 and 11 versions and pop-up isn’t showing. Also in the previous topic https://www.8theme.com/topic/promo-pop-up-keeps-popping/ you provided another link http://kids.addisonhouse.com/ where pop-up exists but after clicking “Do not show this popup again” and reloading the page it didn’t show. It seems that there is a problem with your customer’s browser, she needs to check if her browser allows to save cookie files.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: rafirosenberg
    rafirosenberg
    Participant
    June 3, 2015 at 17:11

    i will look into it further —

    thanks for your help!

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2015 at 18:50

    Hello,

    Let us know if you need further assistance.

    Best regards,
    Jack Richardson.

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