This topic has 6 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson
Sorry i didn’t see how to reopen the previous thread on the same topic …
https://www.8theme.com/topic/promo-pop-up-keeps-popping/
About a month ago I asked about this — and thought it was resolved — but one of my customers pointed out that the problem still exists on IE.
Please look into it for me
thanks!
Hello,
Are you also experiencing the issue in IE browser?
What IE version are you using?
Regards,
Eva Kemp.
yes i am
its not my computer i am checking it on but she is using wondows 8 so i imagine it is ie 10 or 11
she just told me for sure it is 11
Hello,
I have tested your site addisonhouse.com in IE 10 and 11 versions and pop-up isn’t showing. Also in the previous topic https://www.8theme.com/topic/promo-pop-up-keeps-popping/ you provided another link http://kids.addisonhouse.com/ where pop-up exists but after clicking “Do not show this popup again” and reloading the page it didn’t show. It seems that there is a problem with your customer’s browser, she needs to check if her browser allows to save cookie files.
Thank you.
Best regards,
Jack Richardson.
i will look into it further —
thanks for your help!
Hello,
Let us know if you need further assistance.
Best regards,
Jack Richardson.
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