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  rafirosenberg

  Participant

  June 3, 2015 at 16:01

  Im sorry to keep bothering:

  I have another problem — for some reason certain images are not showing

  for example

  http://addisonhouse.com/product/coomba-green-pillow-24×24/

  but the image clearly does exist!

  It doesn’t show on the category version either
  http://addisonhouse.com/?s=coomba&post_type=product

  #67864 Copied

  7 Answers

  

  Robert Hall

  Participant

  June 3, 2015 at 16:27

  Hello,

  Please provide us with FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #67869 Copied
  

  rafirosenberg

  Participant

  June 3, 2015 at 17:15

  http://addisonhouse.com/test/wordpress/wp-admin/

  Please, contact administrator
  for this information.

  #67883 Copied
  

  Eva Kemp

  Participant

  June 3, 2015 at 18:47

  Hello,

  Please give us FTP access as well (FTP host, FTP login, FTP password).

  Thank you.
  Regards,
  Eva Kemp.

  #67915 Copied
  

  rafirosenberg

  Participant

  June 3, 2015 at 19:53

  ftp

  Please, contact administrator
  for this information.

  #67935 Copied
  

  Jack Richardson

  Support staff

  June 4, 2015 at 08:23

  Hello,

  The problem was caused by the absence of image extension (.jpeg).
  I have reuploaded correct images via WP dashboard and set them as featured images for the products.
  Please check your site now.

  Best regards,
  Jack Richardson.

  #68005 Copied
  

  rafirosenberg

  Participant

  June 5, 2015 at 15:19

  OK that’s what I call EXCELLENT!!! customer service …. much appreciated!

  #68318 Copied
  

  Jack Richardson

  Support staff

  June 5, 2015 at 17:09

  Hello,

  You are welcome!

  Best regards,
  Jack Richardson.

  #68344 Copied