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Viewing 30 posts - 14,791 through 14,820 (of 16,132 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 11, 2015 at 14:15

    Hello,

    I was trying to check this issue with default WP theme (Twenty Fifteen) and there was the same problem with taxes calculating in the Cart page. Taxes calculated normally when you click on “Proceed to Checkout” button. You can check this yourself by switching to default theme.
    In this case you need to contact woocommerce support to investigate the problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 11, 2015 at 14:10

    Hello,

    Please read theme documentation regarding translation:
    https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 11, 2015 at 14:04

    Hello,

    Sorry for delay. I tested your site with default WP themes and there was the same problem with menu displaying. In this case we recommend you to make full backup of the site data including database and reinstall WordPress from scratch and after that import database from backup to the new installation. If you have difficulties with reinstallation then ask your hosting provider support to help you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 11, 2015 at 01:15

    Hello,

    I’ve replaced your code in header.php with the following code:
    <div class="desktop-search"><?php echo etheme_search(array()); ?></div>
    and added css code to make desktop search form as yours. Please check it.

    As for mobile version you can see that in our demo https://www.8theme.com/demo/legenda/ the search button is displaying in top bar when it’s enabled. In this case you can disable top bar for desktop view and enable it for mobile view by using the css code in custom.css:

    .top-bar {
    display: none;
    }
    @media (max-width: 768px){
    .top-bar {
    display: block !important;
    }}

    Note that you need to enable top bar in Theme Options > Header.

    Please provide us with the screenshot with the Look Book page mobile view problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 23:21

    Hello,

    To fix blocks displaying try this css code in custom.css:

    li.current.error {
      border: none !important;
      line-height: inherit !important;
    }

    As for background colors of error messages use the following code:

    .wizard > .content > .body input.error {
      background: white !important;
     }
    .wizard > .content > .body label.error {
      background-color: white !important;
    }

    How to create custom.css you can watch in this tutorial

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 22:29

    Hello,

    There is a problem with file generation in the /wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp directory even with 777 permissions. That’s why you need to ask your hosting provider support to investigate the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 19:07

    Hello,

    You need to contact your hosting provider to analyze the problem with slow shop loading when number of site visitors increases. Perhaps you will need to upgrade your hosting performances.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 18:45

    Hello,

    Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 16:32

    Hello,

    I’ve renamed old theme directory to legenda_old and reuploaded theme files to a server. Also I’ve updated Revolution Slider and Visual Composer plugins.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 15:53

    Hello Andrea,

    Try the following css code in custom.css:

    .wishlist-btn-container.with-styles {
      margin-top: -9px !important;
    }
    .quick-view-popup .product-info .single_add_to_cart_button {
     font-size: 12px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 14:26

    Hello,

    Regarding the issue with product page template change when switching languages please try to remove or rename the following file wp-content/themes/legenda/taxonomy.php

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 13:14

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 12:56

    Hello,

    There is the problem with captcha image loading in the page http://www.shadesofclay.com/registration/ because image file can’t be generated in the /wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp directory. You need to contact your hosting provider to solve this issue.
    And unfortunately we still can’t login into WP Dashboard with provided credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 11:03

    Hello,

    Please update the theme and required plugins to the latest versions https://www.8theme.com/download-plugins/ .
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.


    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 10:34

    Hello,

    Please try the following css code:

    .woocommerce-checkout-payment .place-order .button {
    background-color:#FBCFCF !important;
    }

    Also clear browser cache before you check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 10:26

    Hello,

    To create child theme you also need create style.css in child directory regarding the WP documentation.
    I’ve created the one and uploaded it to the legenda-child folder. To make your child theme active you need activate it in WP Dashboard > Appearance > Themes.
    As for the 1-st, 2-nd and 3-rd questions here is the css code:

    .single-product-page .product-info .product_meta {  
    float: none;
    }
    .single-product-page .span6 {  
    width: auto !important;
    }
    .single-product-page .product-info .variations_form {  
    float: right;  width: 40%;
    }
    @media (max-width: 480px) {
    .single-product-page .product-info .variations_form {  
    float: left !important;  
    width: auto !important;
    margin-left: -10px !important;
    }}
    .variations label, .variations select {
       color: #000 !important;
    }

    If you activate child theme you can paste this code into the wp-content/themes/legenda-child/style.css file, otherwise add the code in custom.css of the parent theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 09:24

    Hello,

    Sorry but we can’t login to WP Dashboard with provided details. Please provide us with correct WP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2015 at 08:39

    Hello,

    Please clarify do you resize browser window when checking the site? If so you need reload a page after each resize.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 21:15

    Hello @lindo_web,

    You are welcome!
    Let us know if you need further assistance.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 21:14

    Hello,

    Changes that you want to make are woocommerce configuration. You can try to make them as described in the following articles:
    1. https://wordpress.org/support/topic/how-to-set-a-checkbox-to-checked-as-default
    2. https://support.woothemes.com/hc/en-us/articles/203103527-Add-checkbox-field-to-the-checkout

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 17:07

    Hello,

    I’ve added the css code in WP Dashboard > Theme Options > Typography > Custom CSS:

    .footer-list li a {
        color: #FFFFFF !important;
        cursor: pointer !important;
        text-decoration: none !important;
        transition: color 0.25s ease 0s !important;
    }
    .footer-list li a:hover{
        color: #A8A8A8 !important;
    }

    and removed the code from VC editor in Static block.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 16:52

    Hello @lindo_web,

    You just need to reupload theme files from the archive which you can download at this link http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 16:48

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 16:41

    Hello,

    You need to contact woocommerce support as this option is related to their configuration.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 16:15

    Hello,

    You need to contact woocommerce support regarding your request.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 15:56

    Hello,

    Regarding the first error you need to install WooCommerce plugin.
    As for the error with memory allocation ask your hosting provider to increase php memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 15:51

    Hello,

    I’ve added the following code in header.php:

    <?php etheme_get_option('search_form') ?>
    <div class="custom-search">
    <span data-toggle="modal" data-target="#searchModal" class="search-link">search</span>
    </div>

    and the css code in custom.css:

    .custom-search {
      position: absolute;
      left: 94%;
      top: 22px;
    }

    Please check your site. Is that what you want?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 13:34

    Hello Peter,

    Regarding full row slider I’ve provided you the css code in previous post.
    As for these questions

    1. Colour #000, to make it clear. How to do this?
    2. The selection category box, as response – on tablets only! – does not automatically machete width of the column, making the text break.

    can you please show on screenshot which element you want to change and problem you faced on tablets?

    To create child theme please read this documentation http://codex.wordpress.org/Child_Themes

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 12:30

    Hello,

    I’ve tested your checkout page in 3 browsers of the latest versions and there are no problems with form fields.
    Here are screenshots:
    IE v.11 – http://prntscr.com/7ewjrs
    Firefox – http://prntscr.com/7ewjl1
    Chrome – http://prntscr.com/7ewj6u

    Make sure your browsers are up to date.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 9, 2015 at 10:36

    Hello,

    1. You can change the text in breadcrumbs by editing the following file wp-content/themes/legenda/framework/portfolio.php in line 13

    2. Try this css code in custom.css:

    .single-product-page .product-info .product_meta {
      float: none;
    }
    .single-product-page .span6 {
      width: auto !important;
    }
    .single-product-page .product-info .variations_form {
      float: right;
      width: 40%;
    }

    3. Please provide us with screenshot what you want to modify for better understanding.

    4. Unfortunately there is no feature to change mobile cart view.

    5. To change line “Billing Address” you need to edit the file wp-content/themes/legenda/woocommerce/checkout/form-billing.php in line 21, and “Order notes” in wp-content/plugins/woocommerce/includes/class-wc-checkout.php in line 120

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,791 through 14,820 (of 16,132 total)
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