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Taxes won't appear in shopping cart / checkout

This topic has 10 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

creativepixel

Participant

June 4, 2015 at 21:03

Hi,

I’m currently working with your Blanco theme, but I have an issue with the calculation of taxes in the store.

I use exactly the same settings as I do in other shops with woocommerce, but the taxes are not calculated in the checkout. It just shows; including €0 tax. I’m sure all the tax settings in Woocommerce are right, I compared them with other working sites, with the same version of woocommerce. Are you familiar with these problems in the theme?

Thanks in advance.

#68151 Copied Theme version: v3.1 WooCommerce version: v2.3.10

9 Answers

Jack Richardson

Support staff

June 5, 2015 at 09:59

Hello,

Please edit the file wp-content/themes/blanco/woocommerce/cart/cart.php in line 67 and replace the code:
$product_price = get_option('woocommerce_display_cart_prices_excluding_tax') == 'yes' || $woocommerce->customer->is_vat_exempt() ? $_product->get_price_excluding_tax() : $_product->get_price();

with

$product_price = get_option('woocommerce_display_cart_prices_including_tax') == 'yes' || $woocommerce->customer->is_vat_exempt() ? $_product->get_price_including_tax() : $_product->get_price();

Best regards,
Jack Richardson.

#68213 Copied

creativepixel

Participant

June 10, 2015 at 11:30

Dear,
Still the prices including taxes are not shown on category pages, checkout and cart. I suppose it has something to do with the source code of the theme. Could you please have a look at this issue?

Thanks in advance!

Regards

#69015 Copied Theme version: v3.1 WooCommerce version: v2.3.10

Eva Kemp

Support staff

June 10, 2015 at 13:12

Hello,

Please provide us with FTP and wp-admin panel credentials in private content. Also show us a product example where tax isn’t included.

Thank you.
Regards,
Eva Kemp.

#69036 Copied

creativepixel

Participant

June 10, 2015 at 14:09

Hi,

see private content.

Thanks in advance.

Please, contact administrator
for this information.

#69051 Copied

Eva Kemp

Support staff

June 10, 2015 at 18:55

Hello,

As I see tax is shown on Cart and Checkout pages:
http://storage4.static.itmages.com/i/15/0610/h_1433958613_7988951_92952039e6.png
http://storage2.static.itmages.com/i/15/0610/h_1433958560_2369479_c7133c3829.png

Please check once more.

Regards,
Eva Kemp.

#69137 Copied

creativepixel

Participant

June 10, 2015 at 21:46

Hi,

I also noticed that sometimes the taxes are working correctly. However, when I use another browser it doesn’t work anymore. It can’t be a cache problem, cause I deleted all my history / cookies etc.

I just noticed that when I’m logged in on wordpress the website is working like it should. When I’m not logged in and visiting as a visitor the taxes are not calculated well.

Could you check this as well and please help?

Thanks in advance.

#69166 Copied

Jack Richardson

Support staff

June 11, 2015 at 14:15

Hello,

I was trying to check this issue with default WP theme (Twenty Fifteen) and there was the same problem with taxes calculating in the Cart page. Taxes calculated normally when you click on “Proceed to Checkout” button. You can check this yourself by switching to default theme.
In this case you need to contact woocommerce support to investigate the problem.

Best regards,
Jack Richardson.

#69232 Copied

creativepixel

Participant

June 11, 2015 at 19:30

Hi,

Thanks for your reply. I also use this settings at other websites with the same version of woocommerce and I don’t have any problems with the calculation of taxes. If it would be a woocommerce problem I’m sure more people would have this problem, but I can’t find anything online. Also my other websites, using different themes, are working fine with this version of woocommerce.

The problem is that prices in the store are shown including VAT when I’m logged in. When visiting the site as a customer the prices are shown without VAT.

I’d contact woocommerce if the problem occurd there, but I’m pretty sure it didn’t. Could you have another look please?

Best regards.

Robin Rasing

#69287 Copied

Jack Richardson

Support staff

June 11, 2015 at 21:21

Hello Robin,

Please go to Appearance > Themes and activate Twenty Fifteen theme. Check your site after that as a visitor and you will see that the problem persists with default WordPress theme as well. That is why we recommend you to contact woocommerce support. Also you can try to disable all 3-rd party plugins to check if they affect somehow.

Best regards,
Jack Richardson.

#69297 Copied
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