Forum Replies Created

Viewing 30 posts - 14,611 through 14,640 (of 17,792 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.
    The problem was on our side on a server where demo data is stored.
    Now it’s fixed.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve imported Green Corporate template manually. Please check your home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see there are no your translation files in the directory /wp-content/themes/royal/languages, only the default ones.
    Please read the documentation attentively https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Go to Theme Options > Single Product Page > Enable slider for gallery images > On and check thumbnails after that.
    I’ve set Default Width in the Google Map element settings in your Contact page. Please check it now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please give us FTP credentials as well.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve set “menu-column5” class for Shop menu item. Please check the menu now.
    Also we recommend you to update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You should contact your hosting provider as the errors regarding sessions are related to server configuration.
    You need set correct session save path in server config file. In this case your hosting provider should assist you.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see now you’re using header type 16. Do you want to keep it or shall we modify header type 2?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem is caused by one of the plugins. Please disable them one by one to find it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update Master Slider to the latest version and check it after that.
    You can download the plugin at this link:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jimbo,

    To fix that error you need just resave product category. Please try it.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please look at the screenshot:
    http://storage9.static.itmages.com/i/15/0903/h_1441277847_9401918_2c7019c698.png
    As you can see images columns are aligned properly. They are shown this way because of padding value 10px. You can remove it but in this case space will be lost and images will be shown like this:
    http://storage3.static.itmages.com/i/15/0903/h_1441277986_9990814_13acc50709.png

    I’ve uploaded archive-product.php into your child theme directory wp-content/themes/woopress-child/woocommerce and commented the line 42 and added the code <?php etheme_category_header();?> in line 39.

    Please check your Shop page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but FTP credentials are incorrect.
    Please check them.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please use this code for order button on Checkout page:

    #order_review .place-order .button {
       background-color: grey !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    It looks like .htaccess file processing is disabled in your web server configuration, that’s why permalinks don’t work. You need to contact your hosting provider support to analyze this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Have you made any changes in the theme files? May we reupload the theme?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update Revolution Slider to the latest version and in the settings you’ll find options to set custom sizes for different resolutions:
    http://www.themepunch.com/revslider-doc/slider-setup/#slidelayout
    You can download the latest version here:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please try to install template now.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The issue with templates import should be fixed now. Try to install Coming soon page again.
    Also I’ve updated the theme to 2.4 version. Please check Shop page and clear browser cache before.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please use this css code for buttons in top cart widget:

    .shopping-container .btn.border-grey {
        background-color: green;
        border-color: green;
        color: #fff !important;
    }
    .cart-popup-container .btn.filled.big {
        background-color: green;
        border-color: green;
        color: #fff !important;
    }

    This code for buttons on Cart page:

    .cart-collaterals .checkout-button {
        background-color: green !important;
        color: white !important;
    }
    .coupon .btn.big {
        background-color: green !important;
        color: white !important;
    }
    .btn.gray {
        background-color: green !important;
        color: white !important;
    }

    To change background color for dropdown menu use this code:

    .menu .nav-sublist-dropdown, .menu-wrapper .menu-main-container > ul .nav-sublist-dropdown ul > li ul {
       background-color: grey;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem was caused by Master Slider Pro plugin. I’ve disabled it. Please check products images now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    When I’m logged in I see this page as your home page http://storage6.static.itmages.com/i/15/0903/h_1441266443_2276293_95821cb5c2.png .
    Also I see there are two pages “Home” in Pages section.
    They look like this:
    http://storage4.static.itmages.com/i/15/0903/h_1441266543_7074903_c910fe5e71.png
    http://storage5.static.itmages.com/i/15/0903/h_1441266582_9305136_5652c4c96e.png

    So please clarify what page we should check.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve resaved permalinks settings. Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    In the Footer statick block you wrote path to the image positive.png in Text element via http, I’ve changed it to https. The same was made to the image payments.png in Appearance > Widgets > “Footer Links” area. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    If the issue persists with default WordPress theme too then you have to contact Woocommerce support as the problem is related to the plugin not to the theme.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1./2. Custom CSS in Theme Options is the same as custom.css file. It was made due to clients requests not to create file but have direct option for custom styles.

    3. CSS block of Visual Composer editor allows you to change styles only for that page you edit, changes won’t work for other pages if you don’t write the code in custom.css.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Glad to hear it.

    Have a nice day.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,611 through 14,640 (of 17,792 total)