Forum Replies Created

Viewing 30 posts - 14,131 through 14,160 (of 16,146 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 07:29

    Hello,

    We can’t see your screenshot: http://storage2.static.itmages.com/i/15/0715/h_1436941693_7157166_0595ff98ff.png (even if I’m logged in to dropbox).
    To enable Visual Composer editor for Static Block go to WP Dashboard > Visual Composer > Settings > Content Types > tick all content types.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 07:25

    Hello,

    You need to recreate footer as described in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 07:24

    Hello,

    We can’t promise you anything about this but we’ll forward your query to our developers for discussion.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 07:21

    Hello,

    Go to Products > Brands > edit a brand > upload image in “Thumbnail” field.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 07:20

    Hello,

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 06:54

    Hello,

    You can change footer in Static Block section or create your own https://www.8theme.com/classico-theme-documentation/ . Breadcrumbs background can be changed in 8Theme Options > General > Header Settings > Breadcrumbs background and upload your image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 06:52

    Hello,

    You need enable it in WP Dashboard > Visual Composer > Settings > Content Types > tick the types you need to have Visual Composer editor.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 06:50

    Hello,

    You can change this text in the file wp-content/themes/classico/framework/theme-functions.php (line 630).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 06:46

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 06:46

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 22:41

    Hello,

    To add or change product category image go to WP Dashboard > Products > Categories > Edit a category and set your image in “Category Header” section.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 22:34

    Hello,

    As I see your site is working fine, please see the screenshot http://prntscr.com/7sql25 .
    Regarding the “500 Internal Server Error” you need to contact your hosting provider to solve this issue as it’s related to server configuration.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 19:24

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 19:23

    Hello,

    I’ve changed “url” to “href” in the shortcode. Now the link is working. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 15:49

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 15:41

    Hello,

    Please provide us with WP Dashboard and FTP credentials for http://pristige.doart.co.il in private content.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 15:27

    Hello,

    To add breadcrumbs background image go to Theme Options > Color Scheme > Breadcrumbs background. Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 15:24

    Hello,

    To get logos for brands you need upload them in WP Dashboard > Products > Brands > edit a brand > Thumbnail > upload image.
    I’ve edited Banner blocks for you and added style code. Please check home page now.
    I’ve added this code in CSS block of Visual Composer plugin on the Contact Us page:

    .page-content, .content-page {
      margin-top: 0px !important;
    }
    .vc_custom_1436873540353 {
      width: 1300px;
      margin-left: -80px;
    }

    Please check the page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 14:38

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 14:37

    Hello,

    Please take our apologies for a long delay. We’ve passed this issue to our developers and it will be fixed in the next theme update. If they provide us with the fix earlier we’ll let you know.

    We’re sorry for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 14:35

    Hello,

    I’ve added this code in your custom css block for staging5 site:

    table.wpsc_checkout_table.table-2 td {
      padding-right: 0px !important;
    }
    table.wpsc_checkout_table.table-2 td {
       padding-left: 8px !important;
       width: 107px !important;
    }

    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 14:23

    Hello,

    I don’t see that message in your wp-admin panel. Also as I see you’ve removed Wishlist plugin.
    Is your issue resolved now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 14:20

    Hello,

    1. You need edit the file header.php and comment the code <link rel="shortcut icon" href="<?php echo get_template_directory_uri().'/images/favicon.ico' ?>" /> in line 10.

    2. Yes, you need rename the icon /wp-content/themes/blanco/images/favicon.ico and upload your own with the name favicon.ico to the directory /wp-content/themes/blanco/images.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 13:28

    Hello,

    We’ll fix it in the future theme update.
    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 13:20

    Hello,

    Please add this code in custom.css:

    @media (max-width: 480px) {
      .vc_custom_1436781131591, .vc_custom_1436707919995, .vc_custom_1436706838893 {
      padding-top: 20px !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 13:15

    Hello,

    I’ve edited the code to make icon shown. Please check it. As I see you have space in the file name Who%20We%20Really%20Are%20-%20CAC.zip. Rename it or change the title to something like Who_We_Really_Are-CAC.zip. After that check your link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:57

    Hello,

    You’re using old plugins versions. Please update them. You can download them from this link https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:54

    Hello,

    I’ve set “Sidebar Position” to “Without Sidebar” in home page editor. Please check it now.
    As I see banners are shown on the page:
    http://storage2.static.itmages.com/i/15/0714/h_1436874924_5263291_82dcf6f578.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:50

    Hello,

    I’ve removed Text widget from Footer 1 area in Appearance > Widgets and added it to Static Block in the footer you created.
    Please check it now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 14, 2015 at 12:46

    Hello,

    You didn’t enable top bar in Theme Options > Header. I’ve enabled it. Now WPML menu is shown.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,131 through 14,160 (of 16,146 total)
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