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Topic: icons images not working

Brockway

Participant

July 13, 2015 5:34 pm

Hi there, i try to replace the icons on my homepage :

http://ultratrailinfrance.com/accueil/

it’s working fine when i replace it by other icon in the “icon font manager”, (it is the fontawawesome compatibility you talking about)

but when it come to replace it with an imahe, it’s not working at all, like you can see on the last icon…

Can you help me figure it out why ?

Regards,
Eric.

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Eva Kemp

Support staff

July 13, 2015 6:35 pm

Hello,

The same issue persists with default WordPress theme too. Please activate Twenty Fifteen theme and check.
We recommend you to ask Ultimate VC Addons support via comments section http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments concerning this issue.

Regards,
Eva Kemp.

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Brockway

Participant

July 13, 2015 6:39 pm

Are you gonna give me the same crap answer everytime ?

Fucking genious !

You sell it bundlend with your theme with your extended licence, take responsabilitues now.

You gonna give me headache !

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Brockway

Participant

July 13, 2015 6:50 pm

Btw i have this message too :

Please activate your copy of the Ultimate Addons for Visual Composer to get update notifications, access to support features & other resources!

Also if i dont get any support from you in any kind, i will ask a refund.

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Eva Kemp

Support staff

July 13, 2015 7:00 pm

Hello,

According as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme. We can help you with different questions if a problem appears only with our theme. But if a problem persists with default WordPress theme and you need the plugin support you should buy a license and contact to their support team. Also we can contact the plugin support and ask about your problem, but in this case you have to understand that solution may take more time rather than you’d contact them directly!

What about your current problem: the problem persists not only with our theme but with the default one too, so it isn’t related to our theme directly. Please check it yourself. In this case you have to ask the plugin authors regarding this issue.

Thank you for understanding.
Regards,
Eva Kemp.

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Brockway

Participant

July 14, 2015 2:23 pm

I would ike you to ask for support yeah.

I’m waiting now.

Regards.

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Jack Richardson

Support staff

July 14, 2015 3:49 pm

Hello,

Please provide us with FTP credentials.

Thank you.
Best regards,
Jack Richardson.

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Brockway

Participant

July 15, 2015 10:09 am

If it just need to replace the plugin by ftp, just post the update of vc addons on your page, i will do it myself.

Regards.

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Jack Richardson

Support staff

July 15, 2015 1:30 pm

Hello,

That bug was fixed in a new plugin release. Please update it. You can download a new version here: http://www.8theme.com/download-plugins/ .

Thank you.
Best regards,
Jack Richardson.

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