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Viewing 30 posts - 13,981 through 14,010 (of 16,147 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:28

    Hello,

    I’ve set “Use shortcode” in WP Dashboard > YIT Plugins > Settings > Position. Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:25

    Hello,

    In the previous post you were asked for wp-admin panel credentials. Please provide us with them.
    Also please clarify how you check the work of google analytics code. Could you describe your issue with more details?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:22

    Hello,

    In this case the better way is to revert back to older version. Do you have a back up of your site? You can ask your hosting provider to restore it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:18

    Hello,

    As you can see in Theme Options it’s mentioned that Ajax “Add to Cart” is available only for simple products: http://storage1.static.itmages.com/i/15/0721/h_1437484586_4473989_752966b1d3.png
    You can disable it to make all products be added to cart similarly.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:13

    Hello,

    Please try to use this code in custom.css file:

    .product_description_mainblock .product_meta {
        float: right !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:06

    Hello @ahile07,

    You can download the theme from ThemeForest site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 , log in to your account.

    Or we can update the theme for you, just provide us with FTP and WP Dashboard credentials in private content.
    Don’t forget to create a back up of your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:04

    Hello @ignaciofmc,

    The issue has been resolved. Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 14:00

    Hello,

    I’ve edited the file framework/theme-functions.php and changed the link http://fonts.googleapis.com/css?family to //fonts.googleapis.com/css?family on line 102. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 11:18

    Hello @ahile07,

    As I see you’re using old theme version.
    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 11:15

    Hello @ignaciofmc,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 11:13

    Hello,

    Those lines are loading from the images wp-content/themes/blanco/images/line3.png and wp-content/themes/blanco/images/line2.png. You have to edit them with some image editor to customize it to your needs.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 10:51

    Hello,

    You can create footer as described in our documentation:
    https://www.8theme.com/demo/docs/blanco/#!/widgets
    Could you please show a screenshot what you’d like to achieve?
    Provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 10:49

    Hello,

    Are you talking about “Categories” in sidebar?
    If so you can add Woocommerce Product Categories widget into “Products page sidebar” in Appearance > Widgets and write your title.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 10:40

    Hello,

    As I see no slider was found in WP Dashboard > Revolution Slider. You need recreate it.
    And then select it in your home page editor for “Show revolution slider instead of breadcrumbs and page title” field in the “Page Layout” box.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 10:15

    Hello,

    I don’t see Legenda theme in the FTP account you provided is with.
    Please check if FTP credentials are for the correct site.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 10:11

    Hello,

    We’ve checked the issue on Checkout page and the problem is related to Polylang plugin. It persists for Twenty Fifteen theme too. Please check it.
    You should contact either to Woocommerce support or Polylang authors to investigate this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 09:30

    Hello,

    The same problem persists with default WordPress theme too.
    Please activate Twenty Fufteen theme and check it.
    In this case you have to contact Woocommerce support team. Also disable all 3rd-party plugins and check the filters after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:43

    Hello,

    Unfortunately ajax “add to cart” option is available only for single products. Please take our apologies but this option can’t be added for variable products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:39

    Hello,

    Please install the required plugins that are needed for proper work of “Woocommerce Multilingual”:
    http://storage1.static.itmages.com/i/15/0721/h_1437460756_7960296_d25548e8df.png

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:35

    Hello,

    Sorry, but it’s still not clear. What exactly should we change in that code?
    Please clarify what you want to achieve. Could you please be more specific?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:34

    Hello,

    Go to Theme Options > Products Page Layout > Product Image Hover > Images Slider. Also you need upload gallery images for each product in WP Dashboard > Products > edit a product > Add product gallery images (under “Featured Product” section).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:29

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:27

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:25

    Hello @FaridJa,

    You need to create a variable product and attributes in WP Dashboard > Products > Attributes.
    Please refer to Woocommerce documentation:
    http://docs.woothemes.com/document/variable-product/
    https://www.youtube.com/watch?v=aen8ieJuB88

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 07:12

    Hello,

    I’ve added this code in 8Theme Options > Typography > Custom CSS:

    .fixNav-enabled .fixed-active .header-wrapper .menu-wrapper {
      overflow: visible !important;
    }
    .fixNav-enabled .fixed-active .menu-wrapper {
      max-height: 60px !important;
    }

    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 19:13

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 18:14

    Hello,

    I’ve edited the code.
    Please check the site on mobiles now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 18:04

    Hello,

    I’ve checked your site and haven’t see any issues, see the screenshot
    http://storage4.static.itmages.com/i/15/0720/h_1437411827_8343896_aafc2eb2d2.png

    Please try to check it with other Internet provider.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 18:00

    Hello,

    The style for tabs in Visual Composer editor has been changed. Our demo site uses old plugins versions that’s why styles differ.
    As for the tabs on single product pages we’ll fix this bug in the next theme update.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:56

    Hello,

    Unfortunately there is no such possibility to get done what you want.
    Please take our apologies.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,981 through 14,010 (of 16,147 total)
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