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Viewing 30 posts - 13,381 through 13,410 (of 16,153 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 18:41

    Hello,

    We’re glad you resolved the issue.
    If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 18:39

    Hello,

    Sorry, but this is Woocommerce configuration https://wordpress.org/support/topic/variation-issue-with-244-still and you should ask them regarding this issue. If you check it with default Twenty Fifteen theme you’ll get the same action.
    We can recommend you to create all possible combinations and just mark the ones you want to be chosen as “out of stock”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 18:24

    Hello,

    We strongly recommend to make full site backup (files and database) before any updates. It will help you to restore your site if something goes wrong.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 18:19

    Hello,

    You need add the code in your child theme functions.php file:

    add_action( 'wp_enqueue_scripts', 'etheme' );
    function etheme() {
        wp_enqueue_script( 'etheme', get_stylesheet_directory_uri() . '/js/etheme.js' );
    }

    Create “js” folder in child theme and copy etheme.js file with needed changes in the child theme “js” directory so you won’t lose modifications after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 18:14

    Hello @sebdicam,

    It’s shown only if you’re logged in as an administrator. It won’t be displayed for your visitors.
    Do you still want to hide those links?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 17:32

    Hello,

    Please try to use this css code instead of previously provided:

    .ult-new-ib a:hover {
    background: black !important;
    }
    .ult-new-ib a {
    opacity: 0.6 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 15:57

    Hello,

    To remove white line after the second parallax background image I’ve added margin value 0px in the row settings:
    http://prntscr.com/86gjth

    To remove black line under the header I’ve changed padding values for your video background from 320px to 200px and deleted margin value -65px. I’ve already added the text to video background, so please clear browser cache and check your home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 15:09

    Hello,

    Please add this code in child style.css file:

    .ult-new-ib.ult-ib-effect-style2.ult-ib-resp:hover {
      opacity: 0.7;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 14:41

    Hello,

    As you can see on ThemeForest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 in the update description some files were deleted in the new package:
    DELETED : woopress/woocommerce/order/order-details.php
    DELETED : woopress/woocommerce/myaccount/my-orders.php

    You need remove them as well in your wp-content/themes/woopress/woocommerce directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 14:40

    Hello,

    I’ve checked this issue with default WordPress theme “Twenty Fifteen” and there are no available widgets in Appearance > Widgets menu. It means that it’s non-theme related problem. In this case you need to contact WordPress support or search a solution on their support forum.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 14:38

    Hello @sebdicam,

    Unfortunately we can’t recommend you any of such plugins because we don’t guarantee full compatibility of 3rd-party plugins with the theme. You have to check plugins yourself.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 11:00

    Hello,

    The same issue persists with Twenty Fifteen theme. Please check it yourself. In this case you have to contact Woocommerce support as the problem isn’t related only to our theme. Please ask them to investigate the issue with default WordPress theme.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 10:35

    Hello,

    I’ve set favicon image in Theme Options > Header > Favicon.
    Please check your site now. You can change it, just upload another image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 10:28

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 09:36

    Hello,

    Please add this code in custom.css file:

    .main-nav .menu > li .nav-sublist-dropdown {
      top: auto;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 09:34

    Hello,

    Please refer to this topic https://wordpress.org/support/topic/plugin-woocommerce-check-out-not-worknig/page/3 . Also try to increase memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 09:04

    Hello,

    Please refer to this post https://www.8theme.com/topic/products-showing-as-unavailable-on-front-end/page/2/#post-80762 which describes how to fix this issue.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 09:03

    Hello,

    Do you want to show excerpt of your post on Blog page?
    If so you need add “more” tag to your posts as described in our article:
    https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 09:01

    Hello,

    Please use this code in Text editor to have the same table:

    <h5>Project details</h5>
    <table class="table">
    <tbody>
    <tr>
    <td><strong>Author:</strong></td>
    <td>8theme</td>
    </tr>
    <tr>
    <td><strong>Posted:</strong></td>
    <td>23 June 2013</td>
    </tr>
    <tr>
    <td><strong>Size:</strong></td>
    <td>1600px x 2400px / 5.2mb</td>
    </tr>
    <tr>
    <td><strong>Copyrights:</strong></td>
    <td>Eight Theme</td>
    </tr>
    </tbody>
    </table>

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 08:52

    Hello,

    Please use this code as well:

    form .form-row label, .btn {
     font-family: Georgia !important;
    }

    As I see Georgia font is used for products description:
    http://storage1.static.itmages.com/i/15/0819/h_1439970709_1645067_34faef43ad.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 08:42

    Hello,

    To have gallery slider go to Theme Options > Single Product Page > Enable slider for gallery images > On.
    Also please update the theme to the latest version 2.1 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 08:36

    Hello,

    I’ve tried to connect with provided FTP login details but received the error “530 Login authentication failed”.
    Please reset FTP credentials and then check from your side before you send them to us.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 08:32

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 08:09

    Hello,

    Do you still need assistance from us?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 08:07

    Hello @MissTrenchcoat,

    We are glad you’ve found a solution.
    Let us know if you need more help.
    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2015 at 08:05

    Hello @Neishonline,

    Please check the theme link http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 in section Last Update > Deleted. You need to delete the blanco/woocommerce/single-product/add-to-cart/variable.php file to solve your issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 18:15

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 18:15

    Hello,

    Your wishlist page is present and it’s called “Quero Canecos”. I’ve resaved permalinks in WP Dashboard > Settings > Permalinks and the page is working now. Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 18:09

    Hello,

    I’ve added Master Slider with shortcode [masterslider id="4"] in Text element.
    Please check home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 17:38

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,381 through 13,410 (of 16,153 total)
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