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Space between the bottom and the footer - by juanideas

This topic has 20 replies, 4 voices, and was last updated 8 years, 8 months ago ago by Jack Richardson

juanideas

Participant

August 11, 2015 at 23:54

Hi, i need remove the whitespace between the bottom page and the footer (see:http://uploadpie.com/NtRFQ
is the any css script?
2. i need remove the black space between image and video parallax in my home page project. can i do it?
http://uploadpie.com/gEc1L

thanks!

#79473 Copied

19 Answers

Jack Richardson

Support staff

August 12, 2015 at 08:43

Hello,

Please provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#79510 Copied

juanideas

Participant

August 12, 2015 at 14:54

Jack, i had sent the data, but my server does not allow access to accounts for other countries. i don’t know if you can access, if you can tell me what css script use i could do it.
thanks!!

Please, contact administrator
for this information.

#79617 Copied

juanideas

Participant

August 12, 2015 at 17:03

Hi jack the problem know is:
If i use a video background like: https://www.youtube.com/watch?v=AvUHtSPEzP0, in visual composer
and set >Background Override
but above the video show me a black block see: http://uploadpie.com/gEc1L

if i use a image, this black box disappear.
thanks for you help!

#79662 Copied

Eva Kemp

Support staff

August 12, 2015 at 18:52

Hello,

Sorry, but we need access to wp-admin panel to check the issue.
Could you please open access for us?
Do we need provide IP address to put in white list on a server?

Regards,
Eva Kemp.

#79689 Copied

juanideas

Participant

August 12, 2015 at 20:31

ok eva please provide ip address and i will write to my server
thanks!

#79718 Copied

Eva Kemp

Support staff

August 13, 2015 at 11:52

Hello,

IP address has been sent to your email address.

Regards,
Eva Kemp.

#79856 Copied

juanideas

Participant

August 13, 2015 at 14:02

Eva, my server say : Dear User, we inform you that we have checked the IP on the server and is not blocked, the router no blocking rules for that IP should check from the beginning the routeo up your server to detect if there is a drawback in some node intermediate.

Please tell me if you can access.
thanks !

#79882 Copied

Eva Kemp

Support staff

August 13, 2015 at 14:55

Hello,

Unfortunately we still can’t log in.
Could you please ask your hosting provider to check the issue?
Here is the error:
http://storage4.static.itmages.com/i/15/0813/h_1439474121_2018199_a9dc7fa834.png

Regards,
Eva Kemp.

#79900 Copied

juanideas

Participant

August 13, 2015 at 16:20

Eva, they say: Dear User, we ask that you send us a ping and traceroute to your domain from the location of its support.

can you do it?
thanks!

#79935 Copied
Eva Kemp

Support staff

August 13, 2015 at 16:42
Hello,

I was able to access the site via proxy service.

1. Please add this code in custom css:
```
.vc_custom_1439331671780, .page-content {
   margin-bottom: 0 !important;
}
```
2. I don’t see black line on the home page. Please give us direct page link where you see this issue.

Regards,
Eva Kemp.
#79945 Copied
juanideas

Participant

August 14, 2015 at 17:01

Thanks Eva, is fine now!
1. when i use a video background parallax, and ad a text in visual, show me above the video a black box full width. look: http://ba-cup.com/nueva

thanks for you help!

#80135 Copied

juanideas

Participant

August 14, 2015 at 23:40

Hi Eva, i was trying to add some item to my homepage, but always i use a image background and a text item in 1,2, 3… columns show me abobe the image a white box separator between item to item
look:http://ba-cup.com/nueva

I used a backgrond and add a essential grid, and show me abobe a white separator full width line
thanks!!

#80202 Copied

Robert Hall

Support staff

August 15, 2015 at 08:50

Hello @juanideas,

We can’t log to your site, has an error ‘Server not found’. Did you make any changes?

Regards,
Robert Hall.

#80228 Copied

juanideas

Participant

August 18, 2015 at 13:49

Robert, they say: Dear User, we ask that you send us a ping and traceroute to your domain from the location of its support.

can you do it?
thanks!

#80715 Copied
Eva Kemp

Support staff

August 18, 2015 at 14:16
Hello,

Try to use this code in custom.css file to hide white lines:
```
.vc_custom_1439394796310 {
  padding-bottom: 280px !important;
}
```
Regards,
Eva Kemp.
#80724 Copied
juanideas

Participant

August 18, 2015 at 22:03

Eva, in css i wrote:
.vc_custom_1439331671780, .page-content {
margin-bottom: 0 !important;
}
.vc_custom_1439394796310 {
padding-bottom: 280px !important;
}
but
1- still see a white box full width in home(between visual composer items).
2- and below the header, it show a black box full width (see:http://uploadpie.com/er5KY )

this happened if i use a video background and in visual items. and afet i apply text box widget.
if i remove the text, i see ok without black box.

thanks for you help!

#80872 Copied

Eva Kemp

Support staff

August 19, 2015 at 09:11

Hello,

Your screenshot can’t be viewed. Please reupload it.

Regards,
Eva Kemp.

#80913 Copied

juanideas

Participant

August 19, 2015 at 14:44

Sorry! here go: http://uploadpie.com/vCr33
thanks!

#80979 Copied

Jack Richardson

Support staff

August 19, 2015 at 15:57

Hello,

To remove white line after the second parallax background image I’ve added margin value 0px in the row settings:
http://prntscr.com/86gjth

To remove black line under the header I’ve changed padding values for your video background from 320px to 200px and deleted margin value -65px. I’ve already added the text to video background, so please clear browser cache and check your home page now.

Best regards,
Jack Richardson.

#81005 Copied
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