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Topic: Product Images Gallery

caravan4ik

Participant

October 10, 2015 6:01 pm

Hi. Sorry for my English.
The question is: are gone after updating the theme more images of the product. If I go to the custom settings of the product, and I look Hover img, it shows all the photos of the product, but in the gallery of the product, they are gone and it is necessary to appoint them again. I have a lot of goods and redo everything will take a very long time. Please help me.
Site URL: hidden
Theme version: 2.1
WooCommerce version: 2.4.7

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Jack Richardson

Support staff

October 10, 2015 8:20 pm

Hello,

Please provide us with the screenshots and links to the products where you see the problem. Also give us WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

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caravan4ik

Participant

October 11, 2015 10:19 am

Hi. Thanks for the quick response.
Here’s a screenshot with a description of my problem:
screenshot
Some of the products I have already corrected manually, but it is only 2% of all products in store
Site URL: hidden
Theme version: 2.1
WooCommerce version: 2.4.7

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support staff only.

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Eva Kemp

Support staff

October 11, 2015 6:01 pm

Hello,

Unfortunately we can’t know why some images disappeared.
Have you deleted old theme folder before updating the theme and then uploaded new folder or just overwritten it?
We can recommend you to check error logs on a server with your hosting provider to find the reason of this situation.

Please take our apologies.

Regards,
Eva Kemp.

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caravan4ik

Participant

October 11, 2015 6:59 pm

Maybe set the path in the file that the product took photos for the gallery of Hover img?

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Jack Richardson

Support staff

October 12, 2015 8:10 am

Hello,

Please take our apologies but you need to add product gallery images manually.
Furthermore we strongly recommend to make full backup of your site including database before any update process.

Best regards,
Jack Richardson.

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