Jack Richardson

Hello @Andri,

Any filter action performed from the sidebar triggers the product filtering process, which causes the sidebar to close. This behavior is correct. Could you please also attach a video showing how the previously mentioned solution works when applied to your sidebar content (the “Apply All Filters” button)? We will review our code to determine whether it is possible to implement a solution that keeps the sidebar open without using the requested widget, and we will provide you with feedback accordingly.

Best regards,
Jack Richardson
8Theme Team

Hello @DebbieC,

Could you please provide us with temporary wp-admin access so that we can review the settings? The credentials you provided in your previous replies do not allow us to access the dashboard or theme settings, and we are redirected to the frontend only.

Additionally, since you have a CDN enabled, could you please temporarily disable it so that we can determine whether the issue is related to caching?

Best regards,
Jack Richardson
8Theme Team

Hello @Oliver Theiß,

If you would like both single product templates to have the same layout, you can simply remove the additional template and keep the original one, instead of modifying each template to achieve the same result. However, if you prefer to have different layouts, it would be more appropriate to apply the modifications separately.

Please share your feedback on this suggestion. If you still require our assistance with modifying your single product layouts, kindly provide the URLs of one product with the default layout and another with the modified layout, so that we can compare them and ensure the containers are consistent.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Marios,

As you are in contact with the mentioned plugin, could you please ask which specific redirection (or provide a screenshot of the code) is blocking their request? We have several such redirects set in our theme code.

Additionally, would it be appropriate to apply the WordPress filter (https://developer.wordpress.org/reference/functions/apply_filters/) to adjust the priority of our hook, so that even when using a child theme, it would be possible to modify the priority and ensure that the one from our theme has a lower priority than what the multivendor plugin requires?

Best regards,
Jack Richardson
8Theme Team

Hello @Anastasia,

If you have some issue with non-opening product categories, please, check the Dashboard -> Settings -> Permalinks and also contact to your hosting provider to check if there are no additional redirections set on your server, as product categories can be viewed by opening the link from it’s setting -> https://prnt.sc/BGyaIm28404r but currently some of such links redirect to the product page.

The archive products builder is responsible only for the frontend display (https://prnt.sc/jWhjo_T6m8W2) of such pages as the main shop, product taxonomy pages, brand pages, and similar. The link you provided for editing a category refers to the main information related to that category (https://woocommerce.com/document/managing-product-taxonomies/).

If you would like to modify the frontend layout for specific product categories, for example, the “Хранене” category, you can create a custom archive products template with a specific design (or duplicate the current one and make changes) and set the appropriate condition to apply this layout only to that product category: https://gyazo.com/de4d7a743c32eb6be6f4190203716e6e.

You can find more information about our builders in our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

We have checked but did not find any 404 error. Could you please clarify where you are encountering this error or specify the actions required to reproduce the issue on our side?

Regarding the conditions, if you need one template for all product archives (product categories, tags, and the main shop), it is correct to set the “All Product Archives” condition, which we have already configured for you: https://prnt.sc/Tc0cZeqxkAM4.

In your case, there are 15 products displayed on your main shop page, and there is no pagination or additional scrolling to load more products because all items are already visible (you have 15 items: https://prnt.sc/-I6tKkJJ96_a, and the display setting is 15 items per page: https://prnt.sc/tpog4flymRO8). If you add more products or reduce the number of items displayed per page, the infinite scrolling feature will activate to load additional products (for example, if you set 5 products per page in Theme Options: https://gyazo.com/4db89c3a0daf79fcd649b6609fa9e18f).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Oliver Theiß,

The error shown in the screenshot you attached is related to an issue on your server. Please refer to the following article for more details: https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-5xx-errors/error-524/. We kindly recommend that you contact your hosting provider regarding this matter.

If your main request in this topic has been resolved, please mark it as closed. Should you have any additional questions related to this topic, please provide more details. For other inquiries, kindly create separate topics.

Best regards,
Jack Richardson
8Theme Team

Hello @Indrek Varik,

We have noticed that the description content of your product appears to have been taken from another store or created with ChatGPT, as it follows a very similar structure.

To resolve the issue with the two-column layout in your tab content (https://prnt.sc/Zc4wiyVvBNE7), please add the following custom CSS in your Dashboard under “Theme Options → Theme Custom CSS → Global CSS”:

.tab-content .markdown.markdown-new-styling {  
    flex-wrap: wrap;  
}

If you would like our assistance with this matter, please create a customer account using the following email address: 8themes@gmail.com.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @NxtArt_ro,

We are pleased to hear that the fix worked well for you. If your main request has been resolved, please feel free to mark this topic as closed.
Should you have any further questions or concerns, do not hesitate to contact us. Our support team is always ready to assist you.

Best regards,
The 8Theme Team

Hello @NxtArt_ro,

We have thoroughly investigated the issue and found that the plugin “Payment Plugins for Stripe WooCommerce” is causing the problem. Specifically:
1. It hides certain required fields using custom CSS → https://prnt.sc/chWwqYysOark
2. Our JavaScript validation script checks whether each input or field in opened section contains a value. Since the hidden fields are not visible, their values appear empty.

We have implemented an improvement to our JavaScript script so that it validates only visible inputs and select fields. The updated solution has already been applied to your website and will be included in next theme update. After testing, we confirmed that the steps now open correctly based on the appropriate data set → https://gyazo.com/2f60306587cefd7cd7aea0b36f871bf9.

Please check the functionality on your side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @NxtArt_ro,

We have provided above an example of the error that occurs when editing the checkout page. It appears that the issue may be caused by certain fields not being set or containing errors. If you have access to the page editor, you can add the WooCommerce Notice widget at the top of the page. This will ensure that any validation errors or similar issues display a message above all content, indicating the source of the problem.

Alternatively, you can use a different Checkout Page widget (either the default or the separated version) and check whether the issue persists there.

UPDATE: Regarding the error you attached, we already implemented a fix in our XStore Core plugin files globally and also added the fix in files on your web-site.

Best regards,
Jack Richardson
8Theme Team

Hello @NxtArt_ro,

We have reviewed the issue, and since you are using the multistep checkout, we can confirm that the appropriate payment step is available: https://prnt.sc/aY9lKj2DHGLO. However, for the customer to reach this step, they must complete the previous steps, as this is the standard logic of the multistep checkout layout.

Additionally, we do not have access to review the page editor settings: https://prnt.sc/6Uhp-4m8F-uB.

If you would like the payment step to appear in the order review section, please open the Checkout page editor, edit the Checkout Multistep widget, and set the Payment Methods section to be displayed in the order review section: https://prnt.sc/F8fNIjHH3RFs.

If you require our assistance, please either resolve the error so that we can check the widget settings, or provide us with FTP access so that we can identify the cause of the error and help you configure the widget accordingly.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Oliver Theiß,

Could you please clarify which layout you would like to achieve based on the provided screenshots?

If you need our assistance, please provide more details about the result you would like to achieve so that we can help you create the desired layout.

Regarding your request to adjust the column widths to the correct proportions, we have reviewed the settings and noticed that you have multiple single product layouts. In the main layout, the configuration is correct; however, in another builder assigned to certain product categories, the column width is set to 35% (please see the screenshots: https://prnt.sc/f5xLKGC4hvNK and https://prnt.sc/vsUsbwTtsL4a).

We kindly suggest configuring the additional single product layout or providing us with details about the design you would like to achieve so that we can assist you with the implementation.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Simon,

We have reviewed the issue, and it appears that it may have been caused by a caching problem affecting the Elementor content. We have re-saved the Mega Menu 7, and it is now loading correctly: https://prnt.sc/9zpas5nF72yl.

Please check it on your side.

Best regards,
Jack Richardson
8Theme Team

Hello @Mar,

We previously contacted you (https://www.8theme.com/topic/xstore-checkout-and-payment-page-subscription-box/#post-465277) requesting temporary wp-admin access and asked you to check the issue using the default theme. However, we have not yet received your feedback or access details, which has prevented us from investigating the issue on your website.

Regarding your note that you are using only our theme and not many plugins, please note that the issue mentioned in your topic may be related to the configuration of the WooCommerce plugin, as each step on the checkout page depends on WooCommerce settings. For example, you could set custom text in Dashboard -> Theme Options -> WooCommerce -> Checkout under the “Privacy Policy” option (https://prnt.sc/OUZk75oCYuAH). This text may appear in the area shown in your screenshot, and it is not related to the subscription. In its original version, it indicates that the customer agrees with the statement: “Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in the website’s privacy policy.”

To ensure that the issue is not caused by the theme, please add the default shortcode [woocommerce_checkout] to your checkout page instead of using our theme’s widget, switch to the Storefront theme, and disable the XStore Core plugin.

Best regards,
Jack Richardson
The 8Theme’s Team