Jack Richardson

Hello @Mar,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Safe Desires,

At this time, we have not observed such an issue on your website. Please note that if you choose to display all items at once, the page will require significantly more time to load. Unfortunately, there is no option to preload only a portion of all the products shown on your page. The available alternatives are to use pagination, a “load more” button, or infinite scroll on your shop page. In these cases, only the initially visible products will be loaded, and the remaining products will load when the corresponding action is triggered.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rok,

Please note that each widget has its own settings, and the settings are not identical across widgets.

We have checked and found that a line-height of 1px was set for the categories (https://prnt.sc/ibtED6hZZdjc), which we have now corrected. We added the following custom CSS: https://prnt.sc/dzwoaRZcUdnD. Additionally, we set the spacing to 0 (https://prnt.sc/pjvZTpFemEjy).

Kindly check the result now -> https://prnt.sc/39NdkzIPgbGl.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rok,

We have reviewed your request, and as mentioned in our previous response (https://www.8theme.com/topic/content-is-overlapping-on-the-shop-pages/#post-465155), it is not possible to modify the category title tags specifically for the elements displayed in the menu. You can only change the tag of such an element, which will also update the tag for each category title in both the header and the page content.

If you still require our assistance, please provide additional details to clarify your request, as we have already given a dedicated response on this matter.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Yaroslav,

Thank you for your message.

Regarding the implementation of AJAX sorting, please note that additional customization is required. This functionality is available on the shop page provided by our theme; however, it is not supported on other plugin product pages, as they have a custom structure and use their own hooks for displaying products.

Your request involves custom development, which falls outside Envato’s support policy. To ensure proper and timely implementation, we recommend submitting your request to our trusted partner, WP Kraken.

You will receive:
– A prompt quote and timeline
– A turnkey implementation by a vetted team
– A warranty on the delivered work

We are confident this solution will meet your needs and hope you find it helpful.

Alternatively, you may submit your request on our task board at https://www.8theme.com/roadmap/, where we will review its popularity based on votes from other customers.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Yaroslav,

Please check it now. We have also added the following snippet to your child-theme/functions.php file:

add_filter('theme_mod_ajax_product_filter', function($origin_value) {
	$plugin_4x_version = class_exists('MVX');
    if ( ($plugin_4x_version && function_exists('mvx_is_store_page') && mvx_is_store_page()) ||
        (!$plugin_4x_version && function_exists('wcmp_is_store_page') && wcmp_is_store_page()) ) {
		return false;
	}
	return $origin_value;
}, 9999);

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Simon,

You can try using the “Product Categories List” widget in the Elementor editor: https://prnt.sc/KypYEd2oBXOU.

Regarding the layout of your mega menu items, each section is adjusted based on its content. However, if you would like all item contents to have the same width, you can set the equal width in the item settings (All Departments -> Items): https://prnt.sc/e3EzVS2zWOlu.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Simon,

It would be preferable to implement all border radiuses using CSS along with the images you already have. This approach will allow you to easily replace the images without the need for any additional tools to create rounded corners on your images.

In your specific case, you can reset the border radius for your banner (https://prnt.sc/Xw0KmVjw6Nnz), as the parent wrapper already has a radius applied, which creates a clean and visually appealing design with rounded corners.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @PRTKSHAH2002@GMAIL.COM,

Thank you for your message. To properly back up your website data, we recommend following these steps:

1. Full Website Backup: Use your hosting control panel or an FTP client to download all website files, including themes, plugins, and media uploads.
2. Database Backup: Access your hosting database management tool (such as phpMyAdmin) and export a copy of your database.
3. Regular Backups: Schedule automatic backups through your hosting provider or a reliable backup plugin to ensure your data is always up to date.
4. Secure Storage: Store your backup files in a safe location, such as cloud storage or an external drive.

If you need further assistance for creating backups, please contact to your hosting provider for futher details as this request is not related to theme support as it is related to your server configuration.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Yaroslav,

We apologize for the delay in our response due to the weekend. During our testing, we discovered that the issue with the product columns occurs because the MultivendorX plugin loads its own Bootstrap styles, which override the theme’s styles (see: https://prnt.sc/Z2wM7EzBRqXW).

We have found a solution to dequeue the plugin’s Bootstrap styles (as they are already loaded from our theme) by adding the following snippet to the xstore-child/functions.php file:

add_action('wp_enqueue_scripts', function() {  
	if ( class_exists('MVX_Frontend') ) {  
		wp_deregister_style('mvx-bootstrap-style');  
		wp_dequeue_style('mvx-bootstrap-style');  
	}  
}, 9999999);

After applying this fix, the product columns are now displayed correctly (https://prnt.sc/qB2h0eMoJHXp) and inherit the settings from the Shop page configuration in Theme Options (https://prnt.sc/zNb9KHZTSV88).

Regarding the product sorting actions on the vendor page, they work only with a page refresh when the Ajax filters option is disabled (https://prnt.sc/si-v1cnQaHP0). We have currently disabled this setting so that you can check the sorting functionality on the vendor page. Unfortunately, due to the custom product content provided by the Multivendor plugin, it is not possible to load this content dynamically when sorting via Ajax. Therefore, sorting is available only with a page refresh, as it is currently configured on your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Safe Desires,

You currently have an empty “Shop Filters” sidebar area, as shown here: https://prnt.sc/60-eW0JDbxCX. This area is selected in the sidebar widget of your Archive Products Builder: https://prnt.sc/1aUR6afA6XUH.

Once we assign another sidebar area that contains widgets (the “Shop Sidebar”): https://prnt.sc/uhGStbqUcj-P, it is displayed correctly on the frontend: https://prnt.sc/yGTkZfZ4EBYl.

Frontend result: https://prnt.sc/3CC2NsOxRJEM

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pappa2222,

Thank you for your detailed request. Please note that it is not necessary to have specific files in the theme folder to override WooCommerce email templates, as our Email Customizer modifies these templates using WooCommerce hooks and filters. This approach allows custom content to be loaded into any email template.

If you notice that some email templates created with our Email Customizer are not functioning correctly, please ensure that the Developer Mode option (https://prnt.sc/2-FRBjVEen3u) is disabled under Dashboard → XStore Control Panel → Email Customizer. We also recommend checking whether the issue occurs with specific email templates or with all templates. If all templates are sending default content instead of custom content, it may indicate that certain hooks or plugins are preventing the email template overrides.

You can find more details about our Email Builder in our documentation:
https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/

Thank you for providing FTP access. However, if the issue persists after confirming that Developer Mode is disabled, we will need wp-admin access to your website in order to review the Email Builder settings.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Yaroslav,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Esavera,

As the “Custom content on mobile device” option was selected on your account page, the content displayed on mobile devices identified by the wp_is_mobile() function (https://developer.wordpress.org/reference/functions/wp_is_mobile/) was replaced with the custom static block you had chosen. We have previously set it to display the default content, ensuring that the same content from desktop appears on both mobile and desktop devices.

Regarding the configuration of the login and registration actions on the Checkout page, please navigate to Dashboard → WooCommerce → Settings → Accounts & Privacy and apply the following settings: https://prnt.sc/6wdSMRSlKKMC

Enable guest checkout (recommended): Disable
Allow customers to check out without an account: Enable
Allow customers to create an account during checkout: Enable
Account creation on “My Account” page: Enable

Please note that this functionality is available only on the Checkout page and cannot be activated on the Cart page.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Hangato,

We apologize for the delay in our response. Could you please check again now? We identified an issue in your theme configuration, and the fix has already been implemented. The buttons on the wishlist page should now be displayed correctly without any additional images (https://prnt.sc/sd2uTJzbhtDW).

Best regards,
Jack Richardson
The 8Theme Team