Jack Richardson

Hello @Oliver Theiß,

The color of your mobile icon in the header was set from the Main Header section, as shown here: https://prnt.sc/QTvYkitiO9OV. We have configured it to white, and it now displays correctly on the frontend. Please clear your cache and check again.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andri,

Please download the files from the URL provided in the private area and upload them to your theme directory according to the paths specified for each file. Then, add the following PHP snippet:

add_filter('etheme_off_canvas_autoclose_ajax_filters_action', '__return_false');
add_action('wp_footer', function() { ?>
	<script type="text/javascript">
		jQuery(document).ready(function($) {
			$(document).on('et_ajax_content_loaded', function() {
				$('.elementor-widget-etheme_sidebar .etheme-elementor-off-canvas__toggle_button:visible').trigger('click');
			});
		});
	</script>
<?php });

You can add this snippet to your child theme’s functions.php file or use a plugin for code snippets, such as https://wordpress.org/plugins/code-snippets/.

Please note that during any AJAX action, most of the page content is reloaded and replaced with new data, which also replaces the off-canvas element and closes the toggle. The snippet above will ensure that it reopens automatically.
Frontend result: https://gyazo.com/8f378cc6a09f0c6247eb0b37a6ff30c4

Also, please note that we do not provide additional customization through our support forum. However, we always strive to assist our customers with small code snippets whenever possible.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

1. Regarding the issue of swatches not being displayed on some products, we have noticed that certain products are configured as Variable in the backend (https://prnt.sc/1eL2mS_S9lpD), but appear as Simple products on the frontend (shop page) (https://prnt.sc/Hhd5NJd7bmzT). It seems that some variable products have been converted to simple products. This is why the swatches are not visible, as they are only displayed for variable products.

This issue may be caused by a database error during the update process or by other customizations. Please note that this problem is not related to our theme, as we have found similar reports from other users on the official WooCommerce support forum who are using different themes (https://wordpress.org/support/topic/variable-products-are-showing-as-simple-products-in-backend/).

We kindly recommend contacting WooCommerce support for further assistance in resolving this issue. They should be able to help identify the cause of the product type changes and provide an appropriate solution.

2. Regarding the issue with incorrect or missing images, it appears that this may be caused by an additional plugin you have installed, which replaces the default “img” tag with a “picture” tag. According to the plugin’s description, this setting may disrupt the structure (https://prnt.sc/1WzOTRVlZkrU). After disabling this option and clearing the cache in WP Rocket, the frontend display was corrected (https://prnt.sc/BeOOT11spmG5).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Olga777,

We are glad that the main cause of your issue has been resolved.
If you are using a CDN, please make sure to clear its cache as well. If the issue persists after clearing the CDN cache, please provide us with temporary access to your website in private area so that we can review your settings.

Best regards,
Jack Richardson
8Theme Team

Hello @Olga777,

We have identified the cause of the issue and have already released patch #972695, which you can activate on your website: https://prnt.sc/WDjjBfQrtomL. You can then verify that the results. This fix will also be included in our next update.

More information about XStore Patcher -> https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Marios,

Thank you for providing the details. As we previously mentioned in the following topic: https://www.8theme.com/topic/xstore-issue-with-muultivendorx-plugin-while-registering-new-users-clients/#post-465540, we have temporarily implemented the suggested solution on your website. We tested the registration process on your Vendor Registration page, and it appears to be working correctly now: https://prnt.sc/0olfXiIstUw-.

Please check it on your side as well. Kindly note that the changes we made will be lost after a theme update, as the latest version does not yet include this modification. However, if this solution resolves your issue, we will include the fix in the next update.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

We are glad to hear that you have resolved the issue with permalinks. We would appreciate it if you could share the solution you found so that other customers and our team can better understand it in case similar questions are submitted on our support forum. If possible, please include some screenshots of the WPML settings you configured.

1. Regarding the issue with the incorrect layout, please note that since you are using the WP Rocket plugin, its main purpose is to cache content to improve loading speed. We recommend temporarily disabling this plugin if your website is still under development, or clearing the WP Rocket cache (https://prnt.sc/LVtri6igffcP) after making modifications such as switching to a builder template for your Shop page. Please also remember to follow the recommendations for correct layout display in the builder template provided here: https://www.8theme.com/topic/issue-with-showing-the-wrong-link-preview-image/#post-465280.

2. If your product is out of stock, the swatches may not be displayed. Otherwise, there may be a configuration issue that we need to review. Could you please share the URL of a correctly configured product? Also, let us know whether the issue occurs on the single product page or on the main Shop archive page. You may attach the product link in the private area if necessary.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We have checked the Header Builder under Dashboard → XStore Builders → Header Builder → Elementor and found that the main container is hidden on tablet and mobile devices (https://prnt.sc/AQYlUFLKeyWG). Another section shown above main one is hidden on desktop and tablet devices (https://prnt.sc/8_46Jb9LWVb9), which means there is currently no header content displayed on tablets.

Please decide which layout you would like to display on tablet devices and uncheck one of the containers to make it visible on that device.

If you need our assistance, feel free to share your questions or any additional details, and we will be happy to help you.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Marios,

We have the following code in our xstore/framework/woo.php file:
add_filter( 'woocommerce_registration_redirect', 'force_proper_registration_redirect', 999 );

We would like to ask whether the issue could be resolved by modifying the code as follows:
add_filter( 'woocommerce_registration_redirect', 'force_proper_registration_redirect', apply_filters('etheme_woocommerce_registration_redirect_priority', 999) );

This would allow the customer to set a modified filter in their child-theme/functions.php file, for example:
add_filter('etheme_woocommerce_registration_redirect_priority', function($value) { return 10; });

Could the plugin developers please confirm if this solution is appropriate for ensuring compatibility with the MultivendorX registration process, and advise what priority value the customer should use to make it work correctly?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @khurram virk,

Please remove all widgets from the Ajax Widgets option and ensure that the Ajax Filters are enabled in the Theme Options. If you still require our assistance, kindly attach a video demonstrating the issue you encountered and provide temporary access to your WordPress admin area so that we can review the problem and offer appropriate solutions.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Wences,

We have reviewed several possible solutions but were unable to identify the correct one. We believe that the issue may be related to the WPML plugin configuration or missing translations for your product categories or the products assigned to those categories.

Additionally, please note that the widget in your sidebar is the default WooCommerce widget and is not developed as part of our theme. Therefore, the issue appears to be unrelated to our theme.

We have not tested the site with the WPML plugin disabled, as we did not have your permission to do so. However, since we found a similar case on their official support forum (https://wpml.org/forums/topic/product-categories-are-not-showing-in-shop-filter/), we recommend contacting WPML support to help identify the source of the issue.

We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Marios,

Thank you. We will wait for their feedback. We also noticed that there is no demo installed on your website, or the content has been reset, so we are not sure if it is appropriate for us to check your current settings. We would like to know whether social authorization via Google or Facebook is enabled, as login redirects related to these services may conflict with MultivendorX.

In any case, we will await their feedback, and if possible, please provide screenshots or videos to help us understand which parts of the code may be causing the issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Wences,

Could you please temporarily disable the CDN on your website? We have tried adding additional widgets to your sidebar area, but they are not appearing, which suggests that there may be some hard caching applied to your content.

Best regards,
The 8Theme Team

Hello @Wences,

Please try adding the following snippet to your child theme’s functions.php file:

add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false');  
add_filter('etheme_widget_product_categories_cache', '__return_false');

If the issue persists, kindly provide temporary wp-admin access so that we can check and resolve the problem.

Best regards,
Jack Richardson
8Theme Team

Hello, khurram virk

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team