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Viewing 30 posts - 13,111 through 13,140 (of 16,171 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 16:15

    Hello,

    As I see space is present between columns:
    http://storage8.static.itmages.com/i/15/0831/h_1441033747_2382088_c5ae9b2679.png
    Please show a screenshot how you want to modify them.

    To remove space under the slider and before footer add this code in Theme Options > Custom CSS > Global Custom CSS:

    .page-content {
        margin-top: 0px;
        margin-bottom: 0px;
    }
    .page-heading-slider .wpb_revslider_element {
       margin-bottom: 0px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 14:54

    Hello,

    You can translate these texts in wp-content/themes/framework/theme-functions.php (lines 816, 837).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 14:51

    Hello,

    Please provide us with direct page link where you have issues and give us access to WP Dashboard.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 14:20

    Hello,

    Glad to hear it.
    If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 14:06

    Hello,

    We see your page as distorted. Design is corrupted.
    Have you made any changes?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 14:04

    Hello,

    Please provide us with WP Dashboard credentials too.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 14:01

    Hello,

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register these products because it is not required but if you want to get those features, then you need to purchase the plugins directly from the authors. This is how it works for all themes on Themeforest and not only in our case.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:55

    Hello,

    Please ask your hosting provider to increase values for upload_max_filesize and post_max_size functions to 30M. After that try to import templates.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:50

    Hello @johnlevene,

    If you want to create your own footer please follow the instruction in our documentation:
    https://www.8theme.com/demo/docs/woopress/#!/0_footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:48

    Hello,

    We’re sorry for a delay.
    The modification you want to do requires a lot of additional customization which is beyond our basic support scope. If you have necessary knowledge you can edit php files yourself.

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:43

    Hello @jrevillini,

    We’re glad you’ve managed to resolve the problem.
    If there are any issues let us know.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:41

    Hello @Jimbo,

    We can’t access your site now.
    Please provide us with correct FTP and WP Dashboard credentials and specify where you see errors.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:38

    Hello,

    Please specify what elements exactly you want to modify and provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:33

    Hello @sebdicam,

    I’ve edited a code a bit, now color is changed to white.
    Do you want to change font size for all elements in “My account” page?

    To translate page title you need go to Pages > edit “My Account” page and write the title in your language.

    The category picture is shown:
    http://storage3.static.itmages.com/i/15/0831/h_1441024328_3586048_05cb63feb8.png

    Please check in another browser:
    http://storage3.static.itmages.com/i/15/0831/h_1441024328_3586048_05cb63feb8.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 13:20

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:38

    Hello,

    Go to Theme Options > Single Products Page > Ajax “Add to Cart” > Off.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:37

    Hello,

    As brands aren’t shown in default WordPress theme Twenty Fifteen then Woocommerce team should provide you with some solution. Did they fix the issue with Twenty Fifteen theme?
    You need ask them to investigate it with the default theme, then we’ll investigate the compatibility of that plugin with our theme.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:34

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.
    Have you made any changes in original theme files?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:31

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:21

    Hello,

    To remove space under the header add this code in Theme Options > Custom CSS > Global Custom CSS:

    .navbar {
       padding: 15px 0;
    }
    .page-content {
        margin-top: 0px;
    }

    As I see your logo is shown:
    http://storage9.static.itmages.com/i/15/0831/h_1441019967_6317396_01ad373a86.png

    Please clarify your query:

    Also i want to add a text box page jump in.

    Show a screenshot for better understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:15

    Hello @frogsandbears,

    Delete “woocommerce” folder in the directory wp-content/themes/woopress and upload it from the new theme package. Also refer to this post https://www.8theme.com/topic/images-not-showing-when-in-list-view/#post-83270 .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:13

    Hello @zedane,

    I’ve reuploaded original “woocommerce” folder from the theme package into wp-content/themes/woopress directory.
    You shouldn’t worry about the notices for outdated files. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/woopress/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/woopress/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    But never replace files in the directory wp-content/themes/woopress/woocommerce with the files in wp-content/plugins/woocommerce directory because the design will be broken!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:07

    Hello,

    As I see variations are shown on mobile:
    http://storage8.static.itmages.com/i/15/0831/h_1441019094_3510312_3245fbbc87.png
    Please show us a screenshot of the issue and provide a direct page link where you have problems.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 12:02

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .esg-grid .mainul li.eg-cosmetics-wrapper {
        background-color: transparent;
        padding: 0px 0px 0px 0px;
        border-width: 1px;
        border-radius: 0px 0px 0px 0px;
        border-color: #e5e5e5;
        border-style: solid;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 11:29

    Hello,

    You can download the latest version from this page:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 11:28
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 11:26

    Hello @sebdicam,

    I’ve enabled register form in Woocommerce > Settings > Accounts > ticked “Enable registration on the “My Account” page”. Please check “Sign In” link now being logged out of WP Dashboard.

    Add this css code to change white color on “My Account” page:

    strong, myaccount_user a {
        color: black;
    }

    “MY ACCOUNT” title has black background color. Do you want to change title color?

    Your banner is shown on Boutique page:
    http://storage6.static.itmages.com/i/15/0831/h_1441016589_1977856_6b048de0c6.png

    Please add a category to “Boutique” page and let us know to investigate it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 11:14

    Hello,

    Please update the theme to the latest version.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 11:07

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 31, 2015 at 10:45

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,111 through 13,140 (of 16,171 total)
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