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  Helios

  Participant

  August 28, 2015 12:24 pm

  Hello,

  My pages url link were showing as …\index.php\pagename

  I tried changing it in the permalink settings using custom structure …/%category%/%postname%/

  The pages url are set up correctly now; unfortunately when I try to open them the message “404 – File or directory not found.” is being shown.

  Can you help me on this?

  Thanks.

  Site URL: hidden

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  Jack Richardson

  Support staff

  August 28, 2015 12:47 pm

  Hello,

  Try to resave permalink settings. If that doesn’t help then provide us with WP Dashboard and FTP credentials in private content.

  Best regards,
  Jack Richardson.

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  Helios

  Participant

  August 28, 2015 12:53 pm

  Tried to resave, not working.

  Site URL: hidden

  

  Content is visible for topic creator and
  support staff only.

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  Jack Richardson

  Support staff

  August 28, 2015 2:18 pm

  Hello,

  As I see you uploaded theme directory in subfolder but that may cause problems with theme settings so I’ve replaced it to wp-content/themes folder. Also I’ve uploaded default .htaccess file to site directory but it looks like .htaccess file processing is disabled in your web server configuration, that’s why permalinks don’t work. You need to contact your hosting provider support to analyze this issue.

  Best regards,
  Jack Richardson.

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  Helios

  Participant

  August 31, 2015 6:02 am

  Hello,

  Thanks for helping so far. I’ll seek help from my hosting provider.

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  Helios

  Participant

  August 31, 2015 6:33 am

  I’m not being able to install the Coming Soon page from theme import/export now.. Can you suggest me what I must do? Thanks.

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  Jack Richardson

  Support staff

  August 31, 2015 1:55 pm

  Hello,

  Please ask your hosting provider to increase values for upload_max_filesize and post_max_size functions to 30M. After that try to import templates.

  Best regards,
  Jack Richardson.

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