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Topic: Some product picture not show in products page

mehmetin

Participant

October 20, 2015 10:13 pm

Hello,

Some product picture not show in products page, why?

http://runkliadams.com/urun/sa/

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Jack Richardson

Support staff

October 21, 2015 7:25 am

Hello,

May we reupload theme files?
Please create a back up of your site.

Best regards,
Jack Richardson.

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mehmetin

Participant

October 21, 2015 8:15 am

hello, i created backup on cpanel.
i shared cpanel information in private area.
Thanks for help.

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Eva Kemp

Support staff

October 21, 2015 2:48 pm

Hello,

Please check if any cache is enabled on a server. Any changes we make on the site are not visible and the reason may be because of cache on your server.

Thank you.

Regards,
Eva Kemp.

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mehmetin

Participant

October 21, 2015 10:05 pm

Hello,

i changed product description and price, i showed in product page, i dont think it is relevant to the cache.

why i dont see the pictures?

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Eva Kemp

Support staff

October 22, 2015 9:23 am

Hello,

Please try to make any changes in the theme files, not in the content, and check if those changes will take effect.

Thank you.

Regards,
Eva Kemp.

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mehmetin

Participant

October 24, 2015 10:25 am

Hello,

we changed the server, please try again now.
we are using same cpanel and ftp informations.

thanks.

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Eva Kemp

Support staff

October 26, 2015 12:17 pm

Hello,

Have you tried to make any changes in the theme files? Have those changes taken any effect?

Regards,
Eva Kemp.

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