Replies by Jack Richardson

Forum Replies Created

Viewing 30 posts - 12,901 through 12,930 (of 17,794 total)

← 1 2 3 … 430 431 432 … 592 593 594 →

Jack Richardson

Support staff

October 28, 2015 at 11:18

Hello,

I’ve created a test page with products using Post Grid element. Please check this page http://songketpalembang.co.id/?page_id=952
You’ll see the pagination at the bottom.

Best regards,
Jack Richardson.

#96457 Copied In reply to: Top Bar Menu

Jack Richardson

Support staff

October 28, 2015 at 11:11

Hello,

As I see cart icon is shown correctly.
Please show a screenshot of the problem.

Thank you.

Best regards,
Jack Richardson.

#96456 Copied In reply to: Issue with woocommerce

Jack Richardson

Support staff

October 28, 2015 at 11:06

Hello,

Please give us correct credentials to WP Dashboard.

Thank you.

Best regards,
Jack Richardson.

#96455 Copied In reply to: Pop up after "add to cart" – How to modify

Jack Richardson

Support staff

October 28, 2015 at 10:02

Hello,

You’re using very old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#96428 Copied In reply to: Add to Cart Missing for Variable Product

Jack Richardson

Support staff

October 28, 2015 at 09:28

Hello,

We’re closing this topic.

Create a new topic if you need further assistance.

Best regards,
Jack Richardson.

#96420 Copied In reply to: Buttons changed hover over after plugin update (VC)

Jack Richardson

Support staff

October 28, 2015 at 09:26

Hello,

We’re sorry, but we didn’t test such plugins with the theme.
You have to find them yourself.

Please take our apologies for inconveniences.

Best regards,
Jack Richardson.

#96419 Copied In reply to: Back in stock

Jack Richardson

Support staff

October 28, 2015 at 09:24

Hello,

Please look at the test result:
http://www.webpagetest.org/result/151028_JM_DHA/1/details/
Slow loading is caused by your images. You need optimize them.

Please follow the suggestions from these articles:
http://techtage.com/speeding-up-wordpress-sites/
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Best regards,
Jack Richardson.

#96418 Copied In reply to: Template Woopress this slow

Jack Richardson

Support staff

October 28, 2015 at 08:57

Hello,

So is your issue resolved?

Best regards,
Jack Richardson.

#96411 Copied In reply to: how to DISABLE product-categories opened by default

Jack Richardson

Support staff

October 28, 2015 at 08:52

Hello,

You had to clear cache folder in wp-content directory via FTP.
Please do this and check site after that.

Best regards,
Jack Richardson.

#96409 Copied In reply to: Repeating Caching Problem

Jack Richardson

Support staff

October 28, 2015 at 08:51

Hello,

As I see the VC plugin is updated to the latest version and no update is required:
http://storage9.static.itmages.com/i/15/1028/h_1446018628_8946591_b997d8d534.png

Please show a screenshot where you see the notice.

Best regards,
Jack Richardson.

#96408 Copied In reply to: Top Bar Menu

Jack Richardson

Support staff

October 28, 2015 at 08:46

Hello,

Please provide us with FTP credentials too.
Also WP credentials are incorrect. Please check them.

Thank you.

Best regards,
Jack Richardson.

#96406 Copied In reply to: Damage layout

Jack Richardson

Support staff

October 28, 2015 at 08:45

Hello,

You created empty FTP account.
Please give us full access to the site files.

Thank you.

Best regards,
Jack Richardson.

#96405 Copied In reply to: Visual Composer & Blog Grid Layout Update

Jack Richardson

Support staff

October 28, 2015 at 08:43

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#96404 Copied In reply to: Issue with woocommerce

Jack Richardson

Support staff

October 28, 2015 at 08:41

Hello,

1. The issue has been fixed.

2. You’re using a lot of Woocommerce extensions that may take more memory than just one Woocommerce plugin.
If you want to use them all you need ask your hosting provider to increase memory_limit value.

Best regards,
Jack Richardson.

#96403 Copied In reply to: Prev / Next Arrows Issue | Banners Disappear in Mobile / Tablet
Jack Richardson

Support staff

October 28, 2015 at 08:36
Hello,

Please use this css code:

.search-no-results .page-heading { background-image: url(http://www.ringsofsweden.com/wp-content/uploads/2015/01/rings-of-sweden-blogg1.jpg); }

Best regards,
Jack Richardson.
#96402 Copied In reply to: Change background for breadcrumbs
Jack Richardson

Support staff

October 28, 2015 at 08:34

Hello,

You need update Royal theme to 2.3 version which works with Visual Composer 4.8 version.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#96401 Copied In reply to: Visual composer update fail
Jack Richardson

Support staff

October 27, 2015 at 15:24
Hello,

Please use this code in Theme Options > Custom CSS > Global Custom CSS:

.footer-top-2 { background-color: #FFF; }

Best regards,
Jack Richardson.
#96323 Copied In reply to: come back to default theme
Jack Richardson

Support staff

October 27, 2015 at 15:06

Hello,

You can keep the latest plugin version for Royal theme.

Best regards,
Jack Richardson.

#96316 Copied In reply to: Fatal error: Call to undefined function get_row_css_class() on line 28

Jack Richardson

Support staff

October 27, 2015 at 14:03

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#96302 Copied In reply to: Vendor page

Jack Richardson

Support staff

October 27, 2015 at 11:59

Hello @sebdicam,

Unfortunately we can’t know the reason. We need to check the product settings to investigate it.

Best regards,
Jack Richardson.

#96278 Copied In reply to: Installation Issues & Fixes (Read First)

Jack Richardson

Support staff

October 27, 2015 at 11:58

Hello,

Text domain for Legenda theme is “legenda”.

Best regards,
Jack Richardson.

#96277 Copied In reply to: Logo chopped down

Jack Richardson

Support staff

October 27, 2015 at 11:56

Hello,

Sorry, but our theme doesn’t have such option.

Best regards,
Jack Richardson.

#96276 Copied In reply to: Vendor page

Jack Richardson

Support staff

October 27, 2015 at 11:54

Hello,

Please update all required plugins to the latest versions https://www.8theme.com/download-plugins/ .
After that check prefooter block.

Best regards,
Jack Richardson.

#96275 Copied In reply to: Problem with static block

Jack Richardson

Support staff

October 27, 2015 at 11:45

Hello,

You can upload breadcrumbs background image in Theme Options > Color Scheme > Breadcrumbs background.

How can i add a vendors logo or photo to the vendors shop page in the vendors widget in the left sidebar

Sorry, but this is related to the plugin settings, not to the theme. You should contact their support.

Best regards,
Jack Richardson.

#96272 Copied In reply to: Vendor page

Jack Richardson

Support staff

October 27, 2015 at 11:38

Hello,

Please take our apologies but there is no such possibility.

Best regards,
Jack Richardson.

#96271 Copied In reply to: Display video first in gallery if present

Jack Richardson

Support staff

October 27, 2015 at 11:36

Hello,

You created empty FTP account. Please give us full access to the site files.

Thank you.

Best regards,
Jack Richardson.

#96270 Copied In reply to: Add to Cart Missing for Variable Product
Jack Richardson

Support staff

October 27, 2015 at 10:32
Hello,

You can create child theme https://codex.wordpress.org/Child_Themes and make changes there.
You need add the code in your child theme functions.php file:

add_action( 'wp_enqueue_scripts', 'etheme' ); function etheme() { wp_enqueue_script( 'etheme', get_stylesheet_directory_uri() . '/js/etheme.js' ); }

Then create “js” folder in child theme and copy etheme.js file with needed changes in the child theme “js” directory so you won’t lose modifications after theme update.

Best regards,
Jack Richardson.
#96251 Copied In reply to: how to DISABLE product-categories opened by default
Jack Richardson

Support staff

October 27, 2015 at 10:25
Hello @sebdicam,

Please show a page where you see 0 products in stock.

If you want to get redirected to Cart page after adding product to the cart, you need tick “Redirect to the cart page after successful addition” in Woocommerce > Settings > Products > Display > Add to cart behaviour.

Sorry, but I don’t see issue with cart window.

To fix title issue add this code in custom.css:

.single-product .product_title span { background-color: #f4f2f2 !important; }

Best regards,
Jack Richardson.
#96246 Copied In reply to: Installation Issues & Fixes (Read First)
Jack Richardson

Support staff

October 27, 2015 at 09:00

Hello,

As I see “Add to Wishlist” button is shown:
http://storage3.static.itmages.com/i/15/1027/h_1445932782_1513615_6072f53902.png

Please clear browser cache and check again.

Best regards,
Jack Richardson.

#96229 Copied In reply to: Wishlist Button Not Appearing (have checked other articles and no luck)

Jack Richardson

Support staff

October 27, 2015 at 08:57

Hello,

Your site isn’t accessible.
We’re getting this error:
This webpage is not available
ERR_NAME_NOT_RESOLVED

Please check it with your hosting provider.

Best regards,
Jack Richardson.

#96227 Copied In reply to: LEgenda Transparency in the Layer Background
← 1 2 3 … 430 431 432 … 592 593 594 →

12,901–12,930 of 17,794 posts

Viewing 30 posts - 12,901 through 12,930 (of 17,794 total)

← 1 2 3 … 430 431 432 … 592 593 594 →

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