Visual composer update fail - by shivas-irons

This topic has 10 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: shivas-irons
    shivas-irons
    Participant
    October 27, 2015 at 19:11

    Just updated to the visual bakery 4.8 and both sites I updated are not visible until I deactivate the plugin. Here’s what’s happening:

    https://www.dropbox.com/s/z4mdp7gx9z2bddg/vbakery.mp4?dl=0

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: shivas-irons
    shivas-irons
    Participant
    October 27, 2015 at 19:22

    Update: On one of the sites I updated I put the old version back in and the site is love again properly. So I have since uploaded that last version before the most recent update to the site associated with this ticket. So you’ll see the old version installed. Go ahead and do what you need to do and install the new one and see what happens for you.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 27, 2015 at 20:40

    Hello,

    I’ve updated the plugin and the theme.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: shivas-irons
    shivas-irons
    Participant
    October 27, 2015 at 21:49

    Ok, great. What do I need to do with my other sites I run Royal theme on with that plugin? I have 3 other sites.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:34

    Hello,

    You need update Royal theme to 2.3 version which works with Visual Composer 4.8 version.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: shivas-irons
    shivas-irons
    Participant
    October 28, 2015 at 21:50

    My site shown below has the latest Royal theme version and it is dong the same thing, shows a blank page. So I went back to the old (last) js_composer version and all is well. What now?

    Please, contact administrator
    for this information.
    Avatar: shivas-irons
    shivas-irons
    Participant
    October 29, 2015 at 04:50

    I tried again on another site, http://mindingyourgame.com and after upgrading the theme and updating js_composer the site wouldn’t show. So again I placed the older js_composer version in and the site is good. Am I missing something? I have 4 sites total needed updating so once I get things dialed in I’ll take care of those sites.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 29, 2015 at 08:42

    Hello,

    Please try to delete wp-content/themes/royal/vc_templates/vc_row.php file after updating and check this issue.

    Regards,
    Robert Hall.

    Avatar: shivas-irons
    shivas-irons
    Participant
    October 29, 2015 at 19:13

    success. Thanks. So I won’t need to worry about the deleted file for future updates?

    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2015 at 21:36

    Hello,

    You shouldn’t worry. That file is deleted in the latest theme update.

    Regards,
    Eva Kemp.

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