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Issue with woocommerce - by victorgunawan

This topic has 14 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Stan Russell

victorgunawan

Participant

October 28, 2015 at 04:17

Hello there, I have some issues with woocommerce:

1. In product page http://curious-coffee.com/?page_id=76 the product image is not shown. Usually the image will be shown after it has set in Featured Image tab.

2. When it comes to checkout, payment cannot be done. It is said
“Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.” I dont know what is going wrong with this statement.

Can you please help me with these two issues?
Thank You so much

#96395 Copied Theme version: ROYALSTOREv 1.7.1 WooCommerce version: woocommerce 2.4.8

13 Answers

victorgunawan

Participant

October 28, 2015 at 08:08

Hello, I just tried to update theme Royal into the 2.3 Version. The image in Product page now already displayed.

But, the payment issue when it comes to checkout still exist. Every time I try to do the checkout, the statement “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.” always showed up.

And, the cart tab in the menu bar seems look different than usual, and not in proper size.

Can you please help me with these issues?

Thank You

#96397 Copied

Jack Richardson

Support staff

October 28, 2015 at 08:43

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#96404 Copied

victorgunawan

Participant

October 28, 2015 at 08:52

Hello, I have figured out with the payment issue. I think there is only on problem exist. The cart icon in Menu bar that does not working properly.

The credentials will be in private content.

Thank You

Please, contact administrator
for this information.

#96410 Copied

Jack Richardson

Support staff

October 28, 2015 at 11:11

Hello,

As I see cart icon is shown correctly.
Please show a screenshot of the problem.

Thank you.

Best regards,
Jack Richardson.

#96456 Copied

victorgunawan

Participant

October 28, 2015 at 13:22

The cart icon is displayed.
But, when I want to add product to the cart.
The cart icon is not showing anything.
Usually it shows the total amount of payment.

And the size of the cart icon seems not as same as search icon.

#96484 Copied
Jack Richardson

Support staff

October 28, 2015 at 14:08
Hello,

Total amount of payment is shown:
http://storage2.static.itmages.com/i/15/1028/h_1446037236_7399032_09e1c72621.png

To make icons sizes similar use this code in Theme Options > Custom CSS > Custom CSS for desktop:
```
.header-vertical-enable .page-wrapper .header-type-vertical .header-search a .fa-search {
  font-size: 19px;
}
```
Best regards,
Jack Richardson.
#96489 Copied
victorgunawan

Participant

October 28, 2015 at 15:57

Hello there, thanks for helping. But the problem still exist.
I give you the screenshot here

The cart is not showing the total amount of products that I added.

Can you please fix it?

Thank You

#96517 Copied

victorgunawan

Participant

October 28, 2015 at 15:58

Sorry forgot the screenshot, Here the link

https://drive.google.com/open?id=0ByVnDwD3E2dYU0VjSWhYaUw5ejg

#96518 Copied

Jack Richardson

Support staff

October 28, 2015 at 16:25

Hello,

The access is not granted to view the screenshot.
Please upload it to other storage or give us permissions.

Best regards,
Jack Richardson.

#96523 Copied

victorgunawan

Participant

October 28, 2015 at 16:39

Okay, try this one

https://www.dropbox.com/s/31a3uou9uf23sne/CartIconError.png?dl=0

#96530 Copied

Eva Kemp

Support staff

October 28, 2015 at 19:11

Hello,

Please look at the screenshot http://storage6.static.itmages.com/i/15/1028/h_1446055859_8466490_130e55221a.png . I see correct icons.
Please clear browser cache and check again.

Thank you.

Regards,
Eva Kemp.

#96587 Copied

victorgunawan

Participant

October 29, 2015 at 03:06

Thanks for helping!

The problem is now fixed.
I have one more question
In the future, new version of woocommerce, and Royal theme will be released.
Is it okay if I don’t update the woocommerce version and Royal theme version?
I want to make it always in this version.

Thank you for your answer

#96640 Copied

Stan Russell

Participant

October 29, 2015 at 08:27

Hello victorgunawan,

you are right. You do not need to update your theme, WordPress or plugins if site is working correct.
There can be few exceptions, like security updates but in general you may not update.

Regards,
Stan Russell.

#96653 Copied
Tagged: issue, solutions, troubleshooting, woocommerce, woocommerce themes, wordpress
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