Forum Replies Created

Viewing 30 posts - 12,931 through 12,960 (of 17,794 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update Woocommerce plugin to the latest version and WordPress too.
    After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please create FTP account for us and provide FTP credentials in private content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please show a page where you have issues and provide us with FTP/WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please try to use this plugin https://wordpress.org/plugins/wp-smtp/ to get emails.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please read here how to comment the code correctly:
    https://codex.wordpress.org/Commenting_Code

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    So is your issue resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome and thank you for your feedback.
    We’d be glad if you leave a comment on our site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246/comments . We appreciate it very much.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in Global Custom CSS:

    .fixed-header .shop-text {
       color: white;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please contact your hosting provider and ask to disable display_errors function. After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Yes, you need to delete the file vc_row.php after update on the other site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see you have low values for post_max_size and upload_max_filesize functions. Please ask your hosting provider to increase the values to 40M.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can download the latest plugin version here https://www.8theme.com/download-plugins/ .

    Please check Spam folder in your email account. The message may be there.

    You are not connected to MailChimp. Please check the settings:
    http://storage4.static.itmages.com/i/15/1026/h_1445872622_4919254_6998b69332.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please specify what changes exactly you made and what you’re trying to achieve.
    Also provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Slider still can’t be imported because of this error:
    “Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.”

    Please contact your hosting provider regarding this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    If you want to use Revolution Slider templates you can download them at this link http://revolution.themepunch.com/free-slider-exchange/ .

    how can I add that small section that you have before the slider, with “HAVE ANY QUESTIONS?… BIG SALE, ETC.”

    You need to add the code in Appearance > Widgets as described in the documentation:
    https://www.8theme.com/demo/docs/blanco/#!/widgets

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in custom.css file:

    #main-nav > ul > li:first-child {
        margin-left: 0px;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You need also upload images for hover effect in product editor:
    http://storage2.static.itmages.com/i/15/1026/h_1445864688_6111610_5af7941239.png

    Please do this.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Go to Woocommerce > Settings > Products > Display > Shop page > remove your Home page from products page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The same issue persists with default WordPress theme too, so it’s not related to our theme.
    You have to contact WP E-commerce support team regarding this problem.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. I’ve copied the code from shortcodes.php file to child functions.php.

    2. Please specify what code exactly you changed in theme-functions.php.

    3. I’ve copied the file single.php to wp-content/themes/royal-child directory and commented the code in line 74:

    <div class="zoom">
    									<div class="btn_group">
    										<a href="<?php echo etheme_get_image(); ?>" class="btn btn-black xmedium-btn" rel="pphoto"><span><?php _e('View large', ETHEME_DOMAIN); ?></span></a>
    									</div>
    									<i class="bg"></i>
    								</div>

    4. I’ve copied the file comments.php to wp-content/themes/royal-child directory and commented the code in line 39:
    <p><?php _e('Comments are closed', ETHEME_DOMAIN) ?></p>

    To remove date, author you need add this code in child style.css file:

    .meta-post {
       display: none;
    }

    5.

    In tags and blog posts: there are missing: author, entry-title and updated – please check it.

    We’ll fix it in the next theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Go to Theme Options > Import/Export and install one of the Coming Soon templates and set it as your home page in Settings > Reading.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nuts,

    We’re glad the problems have been fixed.

    If there are any questions, feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately there is no option to show multiple pages for Products element you’re using.
    Pagination is available only for “Post Grid” element in Visual Composer editor. You may try to use it and select “Product” in “Data source” field in the element settings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Our forum uses Legenda theme http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update Ultimate VC Addons plugin to the latest version. You can download it here https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Are you using the latest version of the theme?
    If so you must delete the file wp-content/themes/royal/vc_templates/vc_row.php.
    After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Slider couldn’t be imported because ZipArchive extension is not enabled.
    Contact your hosting provider and ask them to enable this extension.

    Best regards,
    Jack Richardson.

  • 1 2 3 … 431 432 433 … 592 593 594
    12,931–12,960 of 17,794 posts
Viewing 30 posts - 12,931 through 12,960 (of 17,794 total)