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Viewing 30 posts - 12,901 through 12,930 (of 16,176 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 12:03

    Hello,

    Please refer to Woocommerce documentation:
    http://docs.woothemes.com/document/setting-up-taxes-in-woocommerce/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 12:02

    Hello,

    1. Please add this code in custom.css or child style.css:

    .product-information .short-description p, p {
        font-family: Lato;
        font-weight: 300;
    }

    2. Try to reupload Essential Grid plugin. Download the latest version here:
    https://www.8theme.com/download-plugins/

    3. Please provide us with FTP credentials.

    4. Add this css code:

    .cart-bag {
        top: 0px;
        right: 0px;
    }
    .shopping-cart-widget {
       border: none;
    }
    .shop-text {
      display: none;
    }

    5. Please show us a screenshot of the issue and provide a direct page link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 11:40

    Hello,

    Would you be so kind to open access for us and provide us with the content you’re trying to add into “Info Box” element?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 11:37

    Hello,

    In this case you need edit the file wp-content/themes/idstore/woocommerce/single-product/tabs/description.php and remove the code <h2><?php echo $heading; ?></h2>.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 11:27

    Hello @themadguru,

    Please provide us with wp-admin panel credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 11:04

    Hello,

    Please update Revolution Slider plugin to the latest version https://www.8theme.com/download-plugins/ .
    The issue with Visual Composer will be fixed in the next theme update.
    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 10:56

    Hello,

    I’ve replaced the code with this one:
    .header-type-2.slider-overlap .header .menu > li > a:hover {color: black !important;}

    Please check menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 10:24

    Hello,

    As you can see our demo page doesn’t have such pagination https://www.8theme.com/demo/legenda/shop/fashion-jacket-copy/ and there is no such option in the theme. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 10:20

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 10:19

    Hello,

    We’ll reply to your other topics as soon as we have some results.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 10:18

    Hello,

    Please take our apologies but image dimensions can’t be changed on a single product page in theme options as they can be distorted. It can be edited only in the theme files legenda/woocommerce/single-product/product-image.php. Also changes in custom.css need to be made.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 10:11

    Hello,

    May we reupload parent theme?
    Have the changes been made only in the child theme?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 09:34

    Hello,

    Our theme is compatible with bbPress. Regarding your query you should contact their support.

    As I see the text “in maintenance” is in red color now.

    You’ve added widget to the “Main Sidebar” area in Appearance > Widgets. Remove it and sidebar won’t be shown.

    I’ve edited the file wp-content/themes/legenda/woocommerce/checkout/form-checkout.php to remove “Shipping address” section. Please keep the file safe.

    I’ve edited wp-content/themes/legenda/woocommerce/cart/cart-empty.php to write products page link for the button. Check empty cart page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 09:14

    Hello,

    Sorry, but I don’t see any issues with mobile menu:
    http://storage5.static.itmages.com/i/15/0907/h_1441613479_2761471_972ce992fa.png

    Please clarify how we can replicate the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 09:09

    Hello,

    You can find in the new version description http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 what was changed in the theme.
    Please take our apologies but we don’t provide support for 3rd-party plugins.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 09:07

    Hello,

    Please provide us with wp-admin panel credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 09:04

    Hello,

    I’ve commented the code in your custom.css:

    @media (max-width: 480px) {.items-slider .owl-carousel .owl-item {
       width: 100% !important;
    }}

    Please check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 08:27

    Hello,

    Was your issue resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 08:07

    Hello,

    1. You need use Woocommerce Layered Nav Widget in Appearance > Widgets and add it to “Shop Sidebar” area. Please read more about this widget here http://docs.woothemes.com/document/woocommerce-widgets/ .

    2. You can select Display type in the widget settings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:47

    Hello,

    Please read our documentation how to create footer:
    https://www.8theme.com/demo/docs/legenda/index.html#!/footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:46

    Hello,

    The credentials are incorrect. Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:44

    Hello,

    Sorry for a delay.

    You can use color code, not only color names.
    To change blog title color please use this css code:

    article.post a {
        color: #BF9B4F !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:38

    Hello,

    1./2. Please provide us with FTP credentials. Have you edited original theme files?

    3. Sorry, but I don’t see category image in product category pages:
    http://storage7.static.itmages.com/i/15/0907/h_1441607633_7576672_bf75f1608f.png

    4. Add this code in custom.css file:

    span.meta-sep, span.author.vcard {
        display: none;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    5. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:31

    Hello,

    Your FTP credentials are incorrect. Please check them.
    Also I’ve checked the issue with gallery images and the same problem persists with default WordPress theme too, so you have to ask plugin authors http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments regarding it.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:22

    Hello,

    I’ve reuploaded “woocommerce” folder in the directory public_html/wordpress/wp-content/themes/Blanc, old folder was renamed to “woocommerce_old”. Please clear browser cache and check your site now.
    Also please update the theme to the latest 3.3 version.


    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:17

    Hello,

    The code <h2>Product Description</h2> is related to product tabs. Do you want to make it visible again?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:14

    Hello,

    Please give us access to WP Dashboard and FTP account.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:13

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:11

    Hello @yanluxe,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 07:10

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 12,901 through 12,930 (of 16,176 total)
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