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Topic: Classico – Visual Composer testimonials widget doesn't work

Robert

Participant

June 27, 2015 11:39 pm

Hello

After a fresh install of Classico (theme variant 1), I wanted to replace the existing text in the Parallax section of the Home page with client testimonials.

After creating 3 or 4 testimonial posts, and adding the widget, nothing is displayed at all.

Note: I’ve refreshed the browser cache and Cloudflare’s cache, but still doesn’t work.

Advice needed please? I have used Visual Composer for testimonials on other Themeforest themes without any issues.

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Eva Kemp

Support staff

June 29, 2015 8:12 am

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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Ravish Singla

Participant

July 6, 2015 7:21 pm

Having the same issue of “Testimonials widget” working (placed in visual composer). Also, i am having trouble working with the product “Swap Image” feature, using “[8Theme] Products” widget, even though I have set Hover image for the specific product (Product Edit > [8Theme] Product options > Hover image)
Theme version: Classico 1.2
WooCommerce version: 4.2.2

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support staff only.

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Robert Hall

Support staff

July 6, 2015 7:33 pm

Hello @ravish Singla,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

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Ravish Singla

Participant

July 6, 2015 7:36 pm

Please find the details below..

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support staff only.

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Robert

Participant

July 6, 2015 7:46 pm

Sorry for delay. Site is offline now, will upload to development server in due course and provide private access soonish.

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Eva Kemp

Support staff

July 7, 2015 11:16 am

Hello @ravish Singla,

Please provide us with FTP credentials as well.

Regards,
Eva Kemp.

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Eva Kemp

Support staff

July 7, 2015 11:17 am

Hello @themadguru,

Ok, looking forward to your reply.

Regards,
Eva Kemp.

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Ravish Singla

Participant

July 8, 2015 7:32 pm

Sorry for the delay in response. Please find the provided details.
Site URL: hidden
Theme version: Classico 1.2
WooCommerce version: 4.2.2

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

July 9, 2015 8:14 am

Hello @ravish Singla,

I’ve edited the file theme-functions.php and replaced the code $file_path = $_SERVER['DOCUMENT_ROOT'] . $file_path['path']; with $file_path = $_SERVER['APPL_PHYSICAL_PATH'] . $file_path['path']; because your physical path for files differs from document_root path. Please cleat browser cache and check images swapping.

Sorry, but I don’t see Testimonials in the home page editor.
Please provide us with the correct link.

Thank you.
Best regards,
Jack Richardson.

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Ravish Singla

Participant

July 9, 2015 8:22 am

Thanks for solving the Product’s Swap image issue. The Testimonial widget is placed on Homepage > Pre-footer area > Right side (http://dev.officialsolutions.in/) & is managed from Admin > Static Blocks > Pre Footer.
Site URL: hidden
Theme version: Classico 1.2
WooCommerce version: 4.2.2

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Jack Richardson

Support staff

July 9, 2015 8:59 am

Hello @ravish Singla,

We’ll fix the issue with Testimonials widget in the next theme update. Meanwhile you can use Post Grid or Posts Slider element in Visual Composer editor and select “testimonials” for “post type”.

Please take our apologies for inconveniences.

Best regards,
Jack Richardson.

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Ravish Singla

Participant

July 9, 2015 9:15 am

Thank you Jack, I will manage the Testimonial widget. Thanks for your quick support.

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Jack Richardson

Support staff

July 9, 2015 1:37 pm

Hello @ravish Singla,

You’re welcome.

Best regards,
Jack Richardson.

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kaha

Participant

August 15, 2015 12:17 am

I just did the update and am still not able to display the testimonials widget.
I also tried the Posts slide as suggested above and neither works for me 🙁
It’s on my home page.

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

August 17, 2015 8:15 am

Hello @kaha,

Your wp-admin panel shows blank page. Please check it and provide us with FTP credentials.

Regards,
Eva Kemp.

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Robert

Participant

September 5, 2015 9:36 pm

The testimonials widget started working again for me after an upgrade to Classico v1.3.

However, when I’m using it with a background image behind the testimonials text, the text shows up with a white background over the image. I don’t want that. The styling is not suitable for my needs.

I also want to be able to change the font, colour and size. How can I alter the testimonial widget text?

I need some advice how to alter the appearance please? Where to start?

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Jack Richardson

Support staff

September 7, 2015 11:27 am

Hello @themadguru,

Please provide us with wp-admin panel credentials in private content.

Best regards,
Jack Richardson.

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kaha

Participant

September 13, 2015 8:37 pm

I just did another update and still can’t see the testimonials. Any suggestions?
Thanks,

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Eva Kemp

Support staff

September 14, 2015 8:44 am

Hello @kaha,

Please provide us with FTP credentials.
Did you make any changes in the theme files?
Also please update Woocommerce plugin.

Regards,
Eva Kemp.

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