URGENT: site is not showing up properly!

9 replies5 participantsUpdated by Jack Richardson

  • Avatar: Kris
    Kris
    Participant

    I just visited the website and the entire site is not showing up properly. when I inspect element I am seeing a span8 instead of span12 for my containers. What is going on? This is the second time this has happened.

    Please Help!

    Kris

    Please, contact administrator
    for this information.
    #74099 Copied Theme version: 2.8 WooCommerce version: 2.4.4

    9 Answers

    Avatar: Kris
    Kris
    Participant

    UPDATE: I backed my site up on the 6th so I just restored it and now it’s fixed, but why would the content div change from span12 (original) to span 8? Last time it changed from span12 to span3

    Please help

    Kris

    #74101 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    The span tag changed when you select some layout via Visual Composer plugin.
    See screenshot for better understanding: http://prntscr.com/7qfgeg

    Regards,
    Robert Hall.

    #74102 Copied
    Avatar: Kris
    Kris
    Participant

    Hello Robert thank you for your quick response. I don’t ever recall touching visual composer. And even if i did, why did this problem show up on a majority of the pages? This has even happened on our product (woocommerce) page which doesn’t utilize visual composer.

    Thank you,

    Kris

    #74111 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Unfortunately we can’t know the reason why it had happened in your case.
    Perhaps there were some errors during plugins updates that you made.
    Is the site working fine now?

    Regards,
    Eva Kemp.

    #74235 Copied
    Avatar: Kris
    Kris
    Participant

    Eva,

    Yes it’s working fine now. The site is backed up, I just don’t understand why that keeps happening. I didn’t make any important updates.

    Kris

    #74345 Copied
    Avatar: stan
    Stan Russell
    Participant

    Hello,

    we hope that this error will not appear again. Have a nice day!

    Regards,
    Stan Russell.

    #74407 Copied
    Avatar: Kris
    Kris
    Participant

    Hello

    URGENT AGAIN. I DO NOT understand why the website keeps showing up convoluted. I just restored so when you check it won’t look bad but this keeps happening. Is only plugins that are causing this?

    -Kris

    #84863 Copied
    Avatar: Kris
    Kris
    Participant

    Hello,

    I just found the issue. It’s not a plugin. When I disable responsive design in theme options, the site shows up convoluted and out of place and when I enable it, the site shows up properly on desktop but terrible on a mobile device. This must have something to do with a responsive css that was added to site PLEASE HELP.

    -Kris

    #84866 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve commented the code in your custom.css:

    @media (max-width: 480px) {.items-slider .owl-carousel .owl-item {
   width: 100% !important;
}}

    Please check the site now.

    Best regards,
    Jack Richardson.

    #84942 Copied

Want to reply? Log in, or register with your ThemeForest purchase code, to reply to this topic.

Login / Register