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URGENT: site is not showing up properly!

This topic has 10 replies, 5 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

Kris

Participant

July 8, 2015 at 21:43

I just visited the website and the entire site is not showing up properly. when I inspect element I am seeing a span8 instead of span12 for my containers. What is going on? This is the second time this has happened.

Please Help!

Kris

Please, contact administrator
for this information.

#74099 Copied Theme version: 2.8 WooCommerce version: 2.4.4

9 Answers

Kris

Participant

July 8, 2015 at 21:56

UPDATE: I backed my site up on the 6th so I just restored it and now it’s fixed, but why would the content div change from span12 (original) to span 8? Last time it changed from span12 to span3

Please help

Kris

#74101 Copied

Robert Hall

Support staff

July 8, 2015 at 22:04

Hello,

The span tag changed when you select some layout via Visual Composer plugin.
See screenshot for better understanding: http://prntscr.com/7qfgeg

Regards,
Robert Hall.

#74102 Copied

Kris

Participant

July 9, 2015 at 00:57

Hello Robert thank you for your quick response. I don’t ever recall touching visual composer. And even if i did, why did this problem show up on a majority of the pages? This has even happened on our product (woocommerce) page which doesn’t utilize visual composer.

Thank you,

Kris

#74111 Copied

Eva Kemp

Support staff

July 9, 2015 at 12:09

Hello,

Unfortunately we can’t know the reason why it had happened in your case.
Perhaps there were some errors during plugins updates that you made.
Is the site working fine now?

Regards,
Eva Kemp.

#74235 Copied

Kris

Participant

July 9, 2015 at 17:42

Eva,

Yes it’s working fine now. The site is backed up, I just don’t understand why that keeps happening. I didn’t make any important updates.

Kris

#74345 Copied

Stan Russell

Participant

July 10, 2015 at 08:01

Hello,

we hope that this error will not appear again. Have a nice day!

Regards,
Stan Russell.

#74407 Copied

Kris

Participant

September 6, 2015 at 06:53

Hello

URGENT AGAIN. I DO NOT understand why the website keeps showing up convoluted. I just restored so when you check it won’t look bad but this keeps happening. Is only plugins that are causing this?

-Kris

#84863 Copied

Kris

Participant

September 6, 2015 at 07:29

Hello,

I just found the issue. It’s not a plugin. When I disable responsive design in theme options, the site shows up convoluted and out of place and when I enable it, the site shows up properly on desktop but terrible on a mobile device. This must have something to do with a responsive css that was added to site PLEASE HELP.

-Kris

#84866 Copied
Jack Richardson

Support staff

September 7, 2015 at 09:04
Hello,

I’ve commented the code in your custom.css:
```
@media (max-width: 480px) {.items-slider .owl-carousel .owl-item {
   width: 100% !important;
}}
```
Please check the site now.

Best regards,
Jack Richardson.
#84942 Copied
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