Forum Replies Created

Viewing 30 posts - 12,751 through 12,780 (of 16,177 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 11:48

    Hello,

    Sorry, but it’s unclear what we should see at that link. Please describe with more details what you want to achieve. Are you trying to make any changes to Revolution Slider or you mean Tabs element in Visual Composer editor?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 11:44

    Hello,

    Unfortunately there are no such options in the theme and as this is Woocommerce configuration you should consult with them if there is possibility to achieve what you want.

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 10:48

    Hello,

    Try to use this code in custom.css file:

    .checkout-steps .checkout-step .place-order .button {
       margin-top: 50px;
    }
    .form-row.terms {
       margin-top: -90px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 10:42

    Hello,

    Please try to use this code:

    span.wpcf7-form-control-wrap input[type="checkbox"] {
         width: 16px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 09:46

    Hello,

    The issue with cart totals displaying is caused by cache plugin you are using.
    I’ve deactivated it and cleared cache on your server and now there are no problems. Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 09:16

    Hello,

    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 09:15

    Hello,

    Please provide us with FTP credentials as well.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 09:09

    Hello,

    I’ve reuploaded Revolution Slider plugin.
    Please clear browser cache and check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 08:18

    Hello,

    “Add to Cart” buttons are not aligned because some products have price and some doesn’t. If you set price for all products the buttons will be aligned.

    Try to use this code in Custom CSS for desktop, for categories display:

    .products-grid .product-category img {
        height: 250px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 08:05

    Hello @gchiarelli,

    Login credentials are incorrect.

    Please check them and resend the correct ones.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 08:04

    Hello,

    Please try to install demo data now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 07:54

    Hello @kriky1,

    The issue with demo data installation has been fixed.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 07:53

    Hello @bipolar,

    Unfortunately we can’t connect to a server via FTP. We’re getting the errors:
    Error: Connection timed out
    Error: Could not connect to server

    Also we can’t access your site:
    http://storage9.static.itmages.com/i/15/0911/h_1441954370_9170400_24fbf097ca.png

    Please check the issue with your hosting provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 07:49

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 07:42

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2015 at 07:31

    Hello,

    You need use @media this way:

    @media (max-width: 767px) {
     your css code here
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 16:56

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 16:39

    Hello,

    I just followed the instruction as shown in our tutorial:

    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 16:13

    Hello,

    Please try to import demo content now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 16:08

    Hello,

    That icon is loading with code below:

    .header-type-7 .header .tbs span:before {
        content: "";
        width: 27px;
        height: 21px;
        position: absolute;
        top: -10px;
        left: 10px;
        background: #ffffff url(images/sprite/icons.png) no-repeat -170px -78px;
    }

    To remove it add this code in Global Custom CSS:

    .header-type-7 .header .tbs span:before {
        content: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 15:56

    Hello,

    Please add this code in Global Custom CSS:

    .fa-search:before {
       color: white;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 15:53

    Hello,

    As I see logo in fixed header is shown fine:
    http://storage4.static.itmages.com/i/15/0910/h_1441896739_8679154_52a97957c1.png

    Please show a screenshot of the issue you have.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 15:29

    Hello,

    Please provide us with FTP credentials.
    As I see related products has the same background as the whole site:
    http://storage2.static.itmages.com/i/15/0910/h_1441895306_9004597_e890f27560.png

    Do you want to change white background color of images?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 14:37

    Hello,

    Please add “!important” to the code and check after that:

    .fixed-header-area .header-logo img {
        max-height: 100% !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 14:13

    Hello,

    Please update Woocommerce and other required plugins https://www.8theme.com/download-plugins/ .
    If the issue persists after update please provide us with FTP credentials as well.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 12:31

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 11:54

    Hello @AAWebZA,

    You can watch in our video tutorial how to update theme correctly :

    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 11:52

    Hello @Boutik,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 11:52

    Hello,

    To change “Up-sells” block display you need edit the file wp-content/themes/woopress/woocommerce/single-product/up-sells.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 10, 2015 at 11:04

    Hello @Danijel,

    Thank you for your kind words. Appreciate it very much!

    If you have any questions feel free to contact us.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 12,751 through 12,780 (of 16,177 total)
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