Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

Hello,

Please clarify what exactly you want to change.

Thank you.
Best regards,
Jack Richardson.

Hello,

May we reupdate the theme?
Please confirm it.

Best regards,
Jack Richardson.

Hello,

I’ve edited the file widgets.php in wp-content/themes/royal/framework directory. Please check footer now.

Best regards,
Jack Richardson.

Hello,

As I see you’re still using 2.1 version of the theme, not 2.2. May we reupdate the theme?

Best regards,
Jack Richardson.

Hello,

As I see you’re still using 2.1 version of the theme, not 2.2. May we reupdate the theme?

Best regards,
Jack Richardson.

Hello,

We can’t log in to WP Dashboard. Please check the credentials.

Best regards,
Jack Richardson.

Hello @Paola Almiron,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

Hello,

You don’t need to switch to parent theme, you can save changes having child theme activated.

Best regards,
Jack Richardson.

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Best regards,
Jack Richardson.

Hello,

Sorry for a delay.

You can download a new version of VC plugin here:
https://www.8theme.com/download-plugins/

Best regards,
Jack Richardson.

Hello,

1. I’ve disabled option “Just Catalog” in 8Theme Options > E-Commerce > Shop. Please clear browser cache and check your products page now.

2. I don’t see orange links on your front page slider. Please provide the direct page where you have it.

Thank you.

Best regards,
Jack Richardson.

Hello,

Our theme doesn’t have shortcode [video] that you’re using. Please check here:
https://www.8theme.com/classico-theme-documentation/ (paragraph 4.3. Classico Shortcodes).
You should use Visual Composer elements to insert the video.

To get list styling add this code in Global Custom CSS:

.content .wpb_text_column ul li {
    list-style: inherit !important;
}

As I see link is active:
http://storage8.static.itmages.com/i/15/0928/h_1443420747_8808699_02fdb4e66f.png

Please check it.

Best regards,
Jack Richardson.

Hello,

Please use this code in Theme Options > Custom CSS > Custom CSS for mobile:

.top-links .topbar-widget {
   width: 30% !important;
}

Best regards,
Jack Richardson.

Hello,

You need to delete the content of the file wp-content/themes/legenda/framework/plugins.php.

Best regards,
Jack Richardson.