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Viewing 30 posts - 10,501 through 10,530 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 16:21

    Hello,

    If you want to make all the product images on grid the same size, you need to use hard crop option in Theme Options > Product Page Layout > Image Cropping > ON. If you disable/enable this option keep in mind that you need to regenerate all the images after that. You can use Regenerate thumbnail plugin.
    As for single product page, unfortunately to change image settings you need to edit template file legenda/woocommerce/single-product/product-image.php . Create child theme, copy this file into child theme and then change the $mainImageWidth = 600; $mainImageHeight = 900; $mainImageCrop = false; to values you need.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 15:21

    Hello,

    It seems that there is cached data on your server. Please clear it or ask your hosting provider support to remove it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 15:13

    Hello,

    Please give us a facebook link in private content where you see the issue.
    Also provide your site name.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 14:54

    Hello,

    If you want to create new slides you need set correct API number in JS code. Please read this documentation attentively http://www.themepunch.com/faq/9x-slider-synchronous-grid-slider/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 14:51

    Hello @Bambool2015,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 14:38

    Hello,

    You had custom class written for the column which gave white background:
    http://storage6.static.itmages.com/i/15/1216/h_1450273057_1243522_29035a426c.png

    I’ve removed it and now the text background is transparent.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 14:23

    Hello,

    The code must be added only for the first slide as described here:
    http://www.themepunch.com/faq/9x-slider-synchronous-grid-slider/

    The JavaScript does not need to be copied over to your site. It’s already included in “Slider 1” above.

    Also you made a mistake in the line eval('revapi4'+u).revshowslide(data.slideIndex);, it should be only “revapi” without the number, so I’ve removed it.
    Now check the sliders.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 14:14

    Hello @majesticsocialmedia, @veloce,

    The issue has been fixed.
    Please check Theme Options now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 13:11

    Hello,

    To change “Brands” text in the breadcrumbs you need edit the file wp-content/themes/woopress/framework/woo.php in line 560 and change Brands name.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 12:53

    Hello,

    WP Dashboard credentials are incorrect. Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 12:50

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 12:46

    Hello,

    Try to restore your site from backup before installing Coming Soon template.
    Ask your hosting provider for backups they have.
    We can’t revert back the changes as they are stored in your database.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 12:37

    Hello,

    Have you made any changes in the theme files?
    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 10:40

    Hello,

    We’re glad the issue has been resolved.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 10:32

    Hello,

    The issue has been fixed.
    Please check Theme Options now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 09:48

    Hello,

    I’ve edited the line div#text-15.sidebar-widget.widget_text in previously provided css code to the folowing .blog .sidebar-widget.widget_text.

    Please check your blog page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 09:37

    Hello,

    Sorry, but Blog page uses Main Sidebar by default and it can’t be changed unfortunately.
    We recommend you to use “Shop Sidebar” for Products page and “Main Sidebar” for posts page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 09:17

    Hello,

    As I see there is an error on your site:
    http://storage6.static.itmages.com/i/15/1216/h_1450253644_6935492_27bf7fd6c6.png

    500 error is related to a server configuration.
    Ask your hosting provider to check error log what is causing this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 08:59

    Hello,

    As I see thumbnails are shown properly http://storage6.static.itmages.com/i/15/1216/h_1450252719_8849108_3867f899d3.png

    Please show a direct page where you see the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 08:55

    Hello,

    Our image has original sizes 2160px * 2350px.
    Try to reupload your image in higher resolution.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 08:51

    Hello,

    1. Some plugin is causing the issue. Please disable them one by one to find it out.

    2. We can’t access your cpanel getting an error: “Login Failed. Username or Password not recognized.”.
    Could you please create FTP account for us?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 08:37

    Hello,

    Please update the theme to the latest version 1.4.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2015 at 08:36

    Hello @Christian,

    FTP credentials are incorrect. Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 16:10

    Hello,

    It used to be on the left, with the product information to the right.

    As I see the single product page displays product image on the left and description on the right (here is the screenshot http://prntscr.com/9egykk ). Could you please show us a screenshot what exactly is incorrect.

    Can you also instruct me on how to add sidebar to single product page in case I want to try it?

    Go to Theme Options > Single product page > Sidebar position and select layout with sidebar. After add needed widget in Appearance > Widgets > Single product page sidebar.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 14:52

    Hello,

    We recommend WPML plugin as our theme is compatible with it. But if you want to use free multilingual plugins you can find them yourself and try on your site. Unfortunately we can’t recommend some of them as we don’t give guaranty for full compatibility with the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 14:02

    Hello,

    Please provide us with WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 11:36

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .woocommerce .col-md-6 {
        display: inline-block;
        width: 100%;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 11:29

    Hello,

    Could you please clarify your question with more details?
    Do you want to translate Visual Composer plugin?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 11:28

    Hello,

    You need update the plugin via FTP in wp-content/plugins directory.
    The latest version is located at this link :https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 11:26

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 10,501 through 10,530 (of 16,227 total)
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