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Theme Options backend broken, cant install demo content

This topic has 27 replies, 12 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

kovi

Participant

December 14, 2015 at 17:06

Hello, i just updated to wordpress 4,4 and Royal 2,5. Its a fresh installation and i tryed to install demo content with no success. So i updated royal to 2.5 and now the backend is broken as you can see in pic.

Please, contact administrator
for this information.

#104186 Copied Theme version: 2.5 WooCommerce version: 4.4

26 Answers

kovi

Participant

December 14, 2015 at 17:07

Sorry, i cant add the pic but you can see it when you log in

#104187 Copied

Robert Hall

Support staff

December 14, 2015 at 17:17

Hello,

Your wp-admin credentials aren’t correct.
Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#104189 Copied

kovi

Participant

December 14, 2015 at 21:23

im sorry here are the correct ones:

Please, contact administrator
for this information.

#104237 Copied

Lesblevins

Participant

December 15, 2015 at 01:07

I just bought the Royal them and I have the same problem with the back- end when you go to the Theme Options you can select “General or Color Theme”, all the rest of the options will not come up. I use the Legenda theme on this website without a problem. Please confirm!

Please, contact administrator
for this information.

#104252 Copied Theme version: 2.5 WooCommerce version: 2.4.12

Robert Hall

Support staff

December 15, 2015 at 09:22

Hello @kovi,

We’ve fixed the issue with backed. As I see you haven’t installed WooCommerce plugin. Please do it then try to install demo content.

Regards,
Robert Hall.

#104280 Copied

Robert Hall

Support staff

December 15, 2015 at 09:23

Hello @Lesblevins,

Please provide us with wp-admin link and FTP credentials in Private Content.

Regards,
Robert Hall.

#104281 Copied

Vdw

Participant

December 15, 2015 at 10:13

I have the same problem. Just bought the theme yesterday. Thought it was because of wordpress 4.4 which I had installed before installing Royal theme (via FTP because via WordPress didn’t work). So I downgraded to 4.3.1 but I still can’t see/open all of the theme options. I can only open General|Color Scheme|Typography. Hope you guys can help me 🙂

Regards,
Vdw

Please, contact administrator
for this information.

#104294 Copied Theme version: Royal v 2.5 WooCommerce version: 2.4.12

Robert Hall

Support staff

December 15, 2015 at 10:24

Hello @Vdw,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#104302 Copied

Vdw

Participant

December 15, 2015 at 10:30

Here are my credentials

Please, contact administrator
for this information.

#104305 Copied

Robert Hall

Support staff

December 15, 2015 at 10:44

Hello @Vdw,

I’ve reuploaded ot-functions-option-types.php file in /wwwroot/wp-content/themes/royal/option-tree/includes. Please check it now.

Regards,
Robert Hall.

#104313 Copied

Vdw

Participant

December 15, 2015 at 10:53

You’re the best!
It seems to be working now! thank you

#104319 Copied

Jack Richardson

Support staff

December 15, 2015 at 11:26

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#104331 Copied

Lesblevins

Participant

December 15, 2015 at 14:46

Here’s the info

Please, contact administrator
for this information.

#104379 Copied

legrosk

Participant

December 15, 2015 at 16:42

Hi there,

Just bought and installed Royal yesterday and am having the same back end issue – the Theme Options will show the first three categories (General, Color Scheme, Typography), but cuts off the page when you click on Header or any of the other sections below that.

I have a screenshot that I can provide – please advise.

#104408 Copied Theme version: 2.5 WooCommerce version: 2.4.12

quackhandle

Participant

December 15, 2015 at 17:18

I have the same problem. Running 2.5 here. I’ve reuploaded the ot-functions-option-types.php file but that hasn’t fixed it. Please advise!

#104415 Copied Theme version: 2.5

mrmzalewski

Participant

December 15, 2015 at 17:58

Hi there,

I have the same issues with WooPress- I have installed the up-to-date version of the theme, downloaded it 20mins ago or so and the same issue is happening with the theme options. the first 3 menus are working then it goes weird- can’t import dummy data.

thanks
m

Please, contact administrator
for this information.

#104421 Copied WooCommerce version: 2.7

Eva Kemp

Support staff

December 15, 2015 at 18:46

Hello @Lesblevins,

You created empty FTP account for us. Please give us full access to the site files.

Thank you.

Regards,
Eva Kemp.

#104432 Copied

Eva Kemp

Support staff

December 15, 2015 at 18:48

Hello @legrosk, @quackhandle, @mrmzalewski,

Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

#104433 Copied

quackhandle

Participant

December 15, 2015 at 18:52

Here are my details:

Please, contact administrator
for this information.

#104437 Copied
Tagged: backend, broken, demo content, theme options, themes, woocommerce, wordpress
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