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Scrollbar not loading on initial load - by mlujan

This topic has 4 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

mlujan

Participant

December 16, 2015 at 03:27

Hi Support Team,

Love the theme. Just have a couple issues to contend with:

– when the site loads, initially there is no scrollbar. A click somewhere on the page is required before it loads. And possibly connected:

– the search field doesn’t work. However when I click on it, it has the effect of toggling the scrollbar on and off! Woah.

Thanks for your help.

Best,
Michael

#104461 Copied Theme version: Version: 1.3 WooCommerce version: Version 2.4.12

3 Answers

Jack Richardson

Support staff

December 16, 2015 at 08:37

Hello,

Please update the theme to the latest version 1.4.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#104481 Copied

mlujan

Participant

December 17, 2015 at 01:10

Hi Jack,

Thanks for your reply. Where do I download the package from? The license was transferred to us from another user, our site’s first developer. Here is the information:

Licensor’s Author Username: 8theme
Licensee: KWAVE

For the item:
Classico – Responsive WooCommerce WordPress Theme

http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192
Item ID: 11024192

Item Purchase Code: xxx

Purchase Date: 2015-11-04 15:41:00 UTC

Would we need to log in as him in order to access the updated theme package?

Thanks!

Best,
Michael

#104688 Copied

Eva Kemp

Support staff

December 17, 2015 at 08:57

Hello,

You can download the theme on ThemeForest site http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192 , log in with your Envato Account credentials.

Regards,
Eva Kemp.

#104710 Copied
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