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Problems with visual composer, ajax and add to cart aligns

This topic has 14 replies, 4 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

MistodinisAndrei

Participant

December 10, 2015 at 12:15

Hey there,
I run a website http://www.cloud9wines.co.uk with Legenda.
I have some issues. 1st of all, “ADd to cart” buttons are not aligned.
2nd issue: Ajax is not working anymore. The loading time si huge when you click on “ADD TO BASKET”
and 3rd problem is with visual composer. Here is an ex: http://cloud9wines.co.uk/winemakers/sola-classic/
That text should not have a border. I tried in many ways to edit it but i cant. You can see with inspect element “.vc_custom_1412076248596 {
border-style: dotted !important;
}” That shoudnt be there. I tried to force it to Border-style: none; in cumstom css but no effect.

Please, contact administrator
for this information.

#103736 Copied Theme version: 2.2 WooCommerce version: 2.4.10

13 Answers

Stan Russell

Participant

December 10, 2015 at 13:49

Hello MistodinisAndrei,

please provide us with admin credentials for your site in private content. We need them to check your backend.

Regards,
Stan Russell.

#103753 Copied

MistodinisAndrei

Participant

December 10, 2015 at 14:28

Done

Please, contact administrator
for this information.

#103771 Copied

Eva Kemp

Support staff

December 10, 2015 at 15:11

Hello,

1. Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

2. Border style was added in the column settings:
http://storage2.static.itmages.com/i/15/1210/h_1449756654_3837891_ace12aa851.png
I’ve removed it.
Please check the page now.

Regards,
Eva Kemp.

#103778 Copied

MistodinisAndrei

Participant

December 15, 2015 at 10:53

Hey,
I did all the updates u required from me, but the issues are still there. Ajax is loading for so long…And Add to cart buttons are not aligned. How can i solve this?

Please, contact administrator
for this information.

#104318 Copied Theme version: Version: 2.9.2 WooCommerce version: 2.4.12

Eva Kemp

Support staff

December 15, 2015 at 14:28

Hello,

Please give us correct FTP credentials in private content as we can’t log in with the current ones.
Thank you.

Regards,
Eva Kemp.

#104374 Copied

MistodinisAndrei

Participant

December 15, 2015 at 15:54

There u have them

Please, contact administrator
for this information.

#104397 Copied

Jack Richardson

Support staff

December 16, 2015 at 09:17

Hello,

As I see there is an error on your site:
http://storage6.static.itmages.com/i/15/1216/h_1450253644_6935492_27bf7fd6c6.png

500 error is related to a server configuration.
Ask your hosting provider to check error log what is causing this issue.

Best regards,
Jack Richardson.

#104494 Copied

MistodinisAndrei

Participant

December 16, 2015 at 10:27

Thank you Jack, but what about that add to cart button? I cant align them.

#104520 Copied
Eva Kemp

Support staff

December 16, 2015 at 14:13
Hello,

Please add this code in custom.css file:
```
.slide-item .product .products-page-cats, .products-grid .product .products-page-cats {
   height: 30px;
}
.products-grid .product .product-name {
   height: 40px;
}
```
Regards,
Eva Kemp.
#104559 Copied
MistodinisAndrei

Participant

December 16, 2015 at 14:18

That code is not working.

#104563 Copied

Jack Richardson

Support staff

December 16, 2015 at 15:21

Hello,

It seems that there is cached data on your server. Please clear it or ask your hosting provider support to remove it.

Best regards,
Jack Richardson.

#104594 Copied

MistodinisAndrei

Participant

December 16, 2015 at 15:56

I turned it off..I removed the data…And still same problem..

#104600 Copied

Eva Kemp

Support staff

December 16, 2015 at 20:00

Hello,

As I see the “Add to Cart” button is aligned:
http://storage3.static.itmages.com/i/15/1216/h_1450292384_1992204_7ff9eade30.png

So, seems the problem is with caching on your server.

Try to clear browser cache and check again.

Regards,
Eva Kemp.

#104655 Copied
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