Submenu buttons in the mobile version do not link to the associated page

Hello @anli75,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @anli75,

Thank you for providing us with the correct access; we truly appreciate it. We have uploaded several files to your theme and the XStore Core plugin to ensure proper functionality. Please note that these improvements will be included in the next theme update (v.9.6.4).

Additionally, to make it work on your website, we have added the following filter to your child theme’s functions.php file (https://prnt.sc/BsY5tu47rCO9):

add_filter('etheme_elementor_menu_item_arrow_click', '__return_true');

Best regards,
Jack Richardson
The 8Theme Team

Hello @anli75,

Please try accessing the site using an incognito browser or by clearing the browser cache on your device. We have tested it on our devices, and it is functioning correctly: the submenu opens only when clicking the arrow, while clicking the menu item redirects to the requested page.

Best regards,
Jack Richardson
The 8Theme Team

Hello @anli75,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @anli75,

We would like to clarify that the improvement to our code that allows to filter submenu trigger action from child-theme modification was included in the latest update. To ensure the dropdown functions correctly, please add the snippet we previously suggested in our response (https://www.8theme.com/topic/submenu-buttons-in-the-mobile-version-do-not-link-to-the-associated-page/#post-463097):

add_filter('etheme_elementor_menu_item_arrow_click', '__return_true');

Please check your website now, as we have already added the mentioned snippet to your current installation.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @anli75,

This snippet is applied globally to all submenu items in your mobile menu widget. If you would like the submenu to open when the parent menu item is clicked, you can remove this snippet from your child theme’s functions.php file.

Best regards,
Jack Richardson
The 8Theme’s Team