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Viewing 30 posts - 6,691 through 6,720 (of 16,321 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:48

    Hello,

    The issue should be fixed now.
    Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:47

    Hello,

    Please use this css code:

    .product-information .price ins {
       color: red;
    }
    .product-information .price del {
       color: grey;
    }
    .price del {
      display: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:42

    Hello,

    Sorry, but to check the issue we need to see your site.
    So please give us WP Dashboard and FTP credentials in private content (only our staff will see it, no any clients) and describe how to replicate the problem.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:38

    Hello,

    1. This section displays upsell products. How to set up them please read here https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

    2./ 3. This is default Woocommerce layout. If you want to edit it you have to modify Woocommerce files.

    I don’t see any issues with images upload http://storage4.static.itmages.com/i/16/0817/h_1471419404_1712368_c5a390c836.png

    Also I checked calendar popup with default WordPress theme twenty sixteen and didn’t see it there too.
    Please check it yourself. Test it with Woocommerce theme Storefront https://woocommerce.com/storefront/ , if the problem persists there too you have to contact the plugin authors.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:22

    Hello,

    You can hide subcategories editing the file wp-content/themes/classico/js/etheme.js in line 1433 and comment the code $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

    Make the changes in child theme (it’s included in the theme package) not to lose them after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:15

    Hello,

    I’ve enabled the option “Force secure checkout” in Woocommerce > Settings > Checkout and now Stripe payment method is working.
    Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 19:34

    Hello,

    That is just a warning, not an error.
    It’s displayed because you have the function “display_errors” enabled on your server.
    Ask your hosting provider support to disable it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 19:32

    Hello,

    You can download the latest versions of all required plugins here:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 19:29

    Hello,

    Soon we’ll upload a new version to the plugins page https://www.8theme.com/download-plugins/ and you’ll be able to download it.
    Please wait a little.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 19:27

    Hello,

    Try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .navbar-header.navbar-right {
       width: 33%!important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 19:21

    Hello,

    We’re glad you’ve found a solution.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 19:15

    Hello,

    As I see now “/#undefined” isn’t shown after link. It’s added only when full page sections option is enabled http://storage3.static.itmages.com/i/16/0816/h_1471371214_8349926_673290eca9.png .
    Now it’s disabled for your post and link is normal.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 17:39

    Hello,

    You can order brands in visual composer element as shown on the screenshot http://storage4.static.itmages.com/i/16/0816/h_1471365519_3623686_6cee54cf8e.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 17:18

    Hello @roosites,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 15:11

    Hello,

    Please clarify what account you want to delete. Do you mean account on 8theme forum?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 15:04

    Hello,

    We’re glad you found a solution.
    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 13:44

    Hello,

    Single product page layout is divided into columns where product image and add to cart button are located in different columns. You query requires additional customization in theme source code of the mentioned page layout which is out of our basic support scope.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 12:53

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 11:19

    Hello,

    Please send your customization request using this form https://www.8theme.com/customization-services/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 11:16

    Hello,

    I’ve checked the link you provided with Google Structured Data Testing Tool and don’t see any problems, here is the screenshot http://prnt.sc/c6cg9g
    If you still have any errors please describe with more details how we can replicate them and provide us with screenshot and link to the page where they appear.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 10:33

    Hello,

    1. Unfortunately product category order can’t be changed for visual composer element.

    2. You can add banner in Appearance > Widgets > Single Product Page Sidebar.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 10:00

    Hello,

    The problem is caused by one of third party plugins you are using. Try to disable them and check visual composer editor.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 09:55

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 09:53

    Hello,

    Do you use Firefox browser when checking the site? The error may be related to it.
    Please refer to this article https://support.mozilla.org/en-US/kb/warning-unresponsive-script
    Also try to check the site in Chrome browser.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 09:39

    Hello,

    Please provide us with WP Dashboard and FTP credentials and the link to page you are talking about.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 09:35

    Hello,

    Please read the theme documentation regarding menu https://www.8theme.com/demo/docs/classico/#menu

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 09:11

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 08:38

    Hello,

    Please read the theme documentation regarding footer https://www.8theme.com/demo/docs/legenda/#!/footer
    As for the mentioned pages “London” page should be imported with demo data but other ones you need to create manually.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 13, 2016 at 22:07

    Hello,

    Please read the theme documentation regarding the menu https://www.8theme.com/demo/docs/royal/#!/primary_menu

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 13, 2016 at 21:51

    Hello,

    Disable maintenance mode on your site and log in as chat operator in one browser (e.g. Chrome) and then try to check live chat in other browser (e.g. Firefox).

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 6,691 through 6,720 (of 16,321 total)
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