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Viewing 30 posts - 16,291 through 16,320 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’m getting the 503 error when trying to visit your site (here is the screenshot http://prntscr.com/7jywd2 ). Please solve this issue with your hosting provider and after notify us if problem with product total price displaying still persists.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I was trying to replicate the bug that you described and the same problem appeared when default WP theme is activated. You can try this yourself by switching theme to “Twenty Fifteen” in WP Dashboard > Appearance > Themes. That’s why you need to contact e-commerce support to analyze this issue.

    As for the transaction results translation you can find the mentioned text in the wp-content/plugins/wp-e-commerce/wpsc-includes/purchase-log-notification.class.php file in line 70.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kamalkhanna12121,

    You need to create a new footer as described in the theme documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ctcempire,

    The problem with copyright text alignment was that you placed all text in “Footer Copyright” widget area in Appearance > Widgets. I’ve moved that text to the “Footer Links” as you can see on the screenshot http://prntscr.com/7jwds9
    Regarding the problem with blacked out text I’ve disabled CSS animation in Visual Composer editor for the “Footer 2” static block.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see there is no default red color. Here is the screenshot how your site looks from our side http://prntscr.com/7jw1wx

    To change buttons color try to add the following css code to the custom.css file:

    .button {
      background-color: #b7468e;
    }

    On the shop page, how do I add a background color to the category header? Just the block surround the word, category, not the actual categories themselves.

    Please show us a screenshot with the marked block which you want to change.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added css code in Custom CSS block in VC editor as shown on the screenshot http://prntscr.com/7jvh3g
    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ll be glad, if you’ll add all the strings I asked to the language file.

    We will take it into account and fix this bug in the next update.

    Regarding your last post please provide us with WP dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @GBG1,

    Please provide us with the link to your site, WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @irmankarim,

    As I see you are using old theme version. The latest version is 1.8.
    Please update the theme and required plugins to the latest versions https://www.8theme.com/download-plugins/ .
    Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve reuploaded files to the xmarket/woocommerce directory. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve reuploaded files to the legenda/woocommerce directory. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Slider doesn’t work with default WordPress theme too. So the issue isn’t related to our theme.
    You can check it yourself (activate Twenty Fifteen or any other theme).
    Also there are a lot of errors in console for missed files:
    http://storage4.static.itmages.com/i/15/0619/h_1434741046_4065301_54a04afbbd.png
    Please check files permissions or whether the files are present in the uploads directory.

    We’ll fix the issue with fonts in our nearest update. Please take our apologies for this. Had you made back up of the site before starting update process? We always recommend to to this. For now try to restore your back up or ask your hosting provider support to do this.

    We’re very sorry for such troubles.

    Thank you for your patience.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve edited the code in custom.css.
    Please clear browser cache and check site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but in this case you have to use shortcode that I provided you with in the previous post.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @rpalach,

    I’ve updated the theme for you.
    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in custom.css file:

    input[type="submit"], body, .shop-table .table-bordered td.product-name a, form .form-row label {
       font-family: PT Sans !important;
    }

    Could you please give us cpanel access?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Create custom sidebar and add Text widget there for “Information” column: https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas
    You need follow the instruction how to create footer in our documentation.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We can’t connect via FTP getting the errors:
    Error: Cannot establish FTP connection to an SFTP server. Please select proper protocol.
    Error: Critical error
    Error: Could not connect to server

    I’ve added PT Sans font in WP dashboard > Punch Fonts and font is shown correctly:
    http://storage2.static.itmages.com/i/15/0619/h_1434727095_1158954_a03ea400f8.png
    Please clear browser cache and check your site or check it in another browser.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please go to wp-content/themes/blanco/woocommerce/cart directory, open the file cart-shipping.php, find the line 22, you’ll see the code _e( 'Shipping and Handling', 'woocommerce' );. Please look at the screenshot:
    http://storage4.static.itmages.com/i/15/0619/h_1434725757_2982789_1b2cf319fc.png
    Please note the file is located in the theme directory wp-content/themes/blanco and not in the plugin wp-content/plugins/woocommerce.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see some text isn’t translated in WPML > String Translation:
    http://storage2.static.itmages.com/i/15/0619/h_1434724909_4050456_214d17bd4e.png
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    If you want to use multiple toggle elements you need add this shortcode in Text block:
    [toggle_block][toggle title="Toggle title 1"] 1 content[/toggle] [toggle title="Toggle title 2"]2 content [/toggle][/toggle_block]

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in your child style.css:

    @media (max-width: 480px) {.wp-picture .zoom a:first-child span::before {
        margin-top: 20px !important;
        margin-left: -2px !important;
    }
    .wp-picture .zoom a:last-child span::before {
        margin-top: -8px !important;
        margin-left: -2px !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ruidoweb,

    The issue has been fixed.
    I’ve added this code class="container" id="tribe-events-pg-template" in line 18 in the file wp-content/plugins/the-events-calendar/views/default-template.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    h1, h2, h3, h4, h5, h6 {
      font-family: "PT Sans" !important;
    }
    .menu > li > a {
     font-family: "PT Sans" !important;
    }

    Please check fonts now.

    We can’t connect to your FTP account.
    Please give us correct credentials – FTP host, FTP user, FTP password, FTP port.

    Did you make any changes in the theme files?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code as well:

    .menu > li > a {
     font-family: "PT Sans";
    }

    Also provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 16,291 through 16,320 (of 17,791 total)