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Problem with live chat - by Greta - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Jack Richardson

Greta

Participant

August 9, 2016 at 16:40

Hello, chat tells me I’m offline and send a message, when send the response i find this answer in the tab on the homepage: “Operators cannot test the plugin from here. Please use other browser or computer to test the plugin”
Private credential

Please, contact administrator
for this information.

#136157 Copied

6 Answers

Greta

Participant

August 10, 2016 at 15:09

Anybodu can help me?

#136265 Copied

Robert Hall

Support staff

August 10, 2016 at 18:11

Hello,

What the browser you’re using?

Also please provide us with screenshot of the issue.

Regards,
Robert Hall

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Greta

Participant

August 11, 2016 at 09:05

I use Chrome…

Please, contact administrator
for this information.

#136353 Copied

Robert Hall

Support staff

August 11, 2016 at 12:51

We’ve checked issue and didn’t see that message there. See screenshot: http://prntscr.com/c4dc0x

Try to update browser to the latest version and clear all cache.

Regards,
Robert Hall

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Greta

Participant

August 11, 2016 at 14:00

if I ‘m not online i can send MESSAGE, but if I’m online I always the same error also using Mozilla Firefox …

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Jack Richardson

Support staff

August 13, 2016 at 21:51

Hello,

Disable maintenance mode on your site and log in as chat operator in one browser (e.g. Chrome) and then try to check live chat in other browser (e.g. Firefox).

Best regards,
Jack Richardson.

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