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Visual Composer doesn't work properly

This topic has 5 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Jack Richardson

  • Avatar: ashrafthewand
    ashrafthewand
    Participant
    August 14, 2016 at 23:46

    Hello,

    At my website http://www.efr7.com homepage, I tried to update the Grid Masonry grid at the homepage but the save button doesn’t respond.

    Please help

    Please, contact administrator
    for this information.
    #136573 Copied Theme version: 2.7.1 WooCommerce version: 2.6.2
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2016 at 08:29

    Hello,

    Please check if the problem persists with default Woocommerce theme (Twenty Sixteen).

    Regards,
    Rose Tyler.

    #136586 Copied
    Avatar: ashrafthewand
    ashrafthewand
    Participant
    August 15, 2016 at 22:34

    Thank you for your reply.

    I activated Twenty Sixteen theme and it works fine. Please resolve it at Royal 2.7.1 theme. You will find administrator credentials at private content.

    Regards

    Please, contact administrator
    for this information.
    #136773 Copied
    Avatar: ashrafthewand
    ashrafthewand
    Participant
    August 15, 2016 at 22:37

    Please bear in mind that the website is at the coming soon mode so you have to log in first to see it properly.

    Thanks

    #136774 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2016 at 10:00

    Hello,

    The problem is caused by one of third party plugins you are using. Try to disable them and check visual composer editor.

    Best regards,
    Jack Richardson.

    #136821 Copied
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