Popup calendar issue - by sheesh_ben - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Jack Richardson

  • Avatar: sheesh_ben
    sheesh_ben
    Participant
    July 23, 2016 at 09:17

    Can i you help troubleshoot why a pop up calendar does not show in the Date of Birth field under Billing of MYACCOUNT page ?

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2016 at 08:21

    Hello,

    I don’t see Date of Birth field on My Account page:
    http://storage6.static.itmages.com/i/16/0725/h_1469431208_2773489_b50683c15d.png
    Are you using any plugin for it?
    Please give correct login credentials where we can replicate the issue.

    Best regards,
    Jack Richardson.

    Avatar: sheesh_ben
    sheesh_ben
    Participant
    August 5, 2016 at 18:31

    Hi Jack sorry I just got hold of your reply. I am using a Woocomerce Field Checkout extension. I included a custom field using this plugin which is a calendar field. It worked fine in the check out page but NOT in the MYACCOUNT page under the BILLING. The calendar date picker does not pop up at all. An the field can’t be filled up.

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 8, 2016 at 09:51

    Hello,

    Your credentials are incorrect. Please check them.

    Also please update the theme and all required plugins to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Don’t forget to make backup of the site before update.

    Here is video tutorial how to update theme.
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall

    Avatar: sheesh_ben
    sheesh_ben
    Participant
    August 14, 2016 at 12:00

    Hello I have been patiently waiting for your reply,

    Hope the calendar popup issue and the upload image misalignment can be addressed already,

    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 15, 2016 at 13:16

    Hello,

    Have you updated the theme as I described above?

    Also your credentials are incorrect. Please check them and provide us again.

    Regards,
    Robert Hall

    Avatar: sheesh_ben
    sheesh_ben
    Participant
    August 17, 2016 at 05:10

    Hey Robert, the credentials are fine. Please check again the private content.

    Also I needed clarification on these. Where can I find the documentation to effect the 3 attached layouts? The client says these are Legenda Layouts.

    1) http://visvoucher.com/betav4/wp-content/uploads/2016/08/OtherOffers.png (the right side bar which says Other Offers)
    2) http://visvoucher.com/betav4/wp-content/uploads/2016/08/LegendaLayou2.png
    3) http://visvoucher.com/betav4/wp-content/uploads/2016/08/LegendaLayou1.png

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:38

    Hello,

    1. This section displays upsell products. How to set up them please read here https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

    2./ 3. This is default Woocommerce layout. If you want to edit it you have to modify Woocommerce files.

    I don’t see any issues with images upload http://storage4.static.itmages.com/i/16/0817/h_1471419404_1712368_c5a390c836.png

    Also I checked calendar popup with default WordPress theme twenty sixteen and didn’t see it there too.
    Please check it yourself. Test it with Woocommerce theme Storefront https://woocommerce.com/storefront/ , if the problem persists there too you have to contact the plugin authors.

    Best regards,
    Jack Richardson.

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