Forum Replies Created

Viewing 30 posts - 5,971 through 6,000 (of 16,294 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 17:10

    Hello,

    Please show a screenshot what you want to achieve and provide page url with wp-admin credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 17:02

    Hello,

    Try to disable Ajax “Add to Cart” option in Theme Options > Single Product Page and check the site after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 14:41

    Hello,

    Please provide FTP credentials too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 13:36

    Hello,

    You can download theme archive on ThemeForest site https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 , log in with Envato account credentials and find the archive in Downloads section.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 12:37

    Hello,

    Sorry, but it’s not clear. You can reupload theme files as many times as you need.
    Please note you should remove “woocommerce” folder in the theme directory, not in wp-content/plugins directory and reupload it from the theme package, not from the Woocommerce plugin.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 12:34

    Hello,

    You registered on our site with this email address *amajok**so*mi*e@gmail.com.
    Is it your email address?
    As for the site you were replied in the other topic:

    Please contact your hosting provider support to check the issue with 500 error.
    Your site doesn’t work even with default WordPress theme.
    Also try to reupload WordPress files from scratch.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 12:20

    Hello,

    Internal server error is related to server configuration. Contact your hosting provider support to check error logs why this error appears.
    As for the files you shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/blanco/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.

    Also when you update the theme you need remove “woocommerce” folder in wp-content/themes/blanco directory and it will be reuploaded from the new theme package.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 12:16

    Hello,

    Sorry, but there is still an error for FTP access: Response: 530 Login authentication failed

    Please check login data.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 07:50

    Hello,

    Please contact your hosting provider support to check the issue with 500 error.
    Your site doesn’t work even with default WordPress theme.
    Also try to reupload WordPress files from scratch.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 07:44

    Hello,

    Unfortunately there is no such possibility. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 19:05

    Hello,

    As I see you haven’t added hover image for the mentioned product http://storage4.static.itmages.com/i/16/1026/h_1477505067_4535047_92e083e6fd.jpeg

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 18:19

    Hello,

    As I see dropdown menu is working http://storage8.static.itmages.com/i/16/1026/h_1477502373_3454190_fe61029183.jpeg
    Please clarify the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 15:28

    Hello,

    Unfortunately there is no such option for Grid view.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 15:25

    Hello,

    The issue with quick view will be fixed in the next theme update.
    Please show a direct page link where hover effect doesn’t work for the product you provided.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 15:14

    Hello,

    When you activate new theme you have to re-add all widgets manually. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 11:01

    Hello,

    Have you made any changes in WordPress core files? Your site isn’t working even with default WordPress theme. If you have backup of the site try to restore it or contact your hosting provider support to check the issue with 500 error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 10:21

    Hello,

    You’re using child theme where custom changes are made. You shouldn’t switch to parent theme, just change the “Template” in child style.css file http://storage1.static.itmages.com/i/16/1026/h_1477473668_5869789_2b899ad2f9.jpeg to the folder name where 2.3 version is located.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 10:14

    Hello,

    You need edit the file wp-content/plugins/woocommerce/includes/class-wc-frontend-scripts.php in line 324.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 09:38

    Hello,

    What background do you mean? Please show a screenshot.
    We didn’t get any issues with Woocommerce 2.6.6 version. So you may update it, but don’t forget to create full back up of your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 09:10

    Hello,

    1. Please read this post http://screets.org/apps/chatx/forums/d/102-chat-session-not-connecting how to set up the plugin.

    2. Are you using any Instagram plugin to share your site?
    Please provide WP admin credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 08:52

    Hello,

    Please provide WP admin credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 26, 2016 at 08:20

    Hello,

    There is 404 error for both links.
    Please provide correct url’s.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2016 at 16:08
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2016 at 15:51

    Hello,

    1. I’ve added the code in Visual Composer CSS section: http://storage7.static.itmages.com/i/16/1025/h_1477407043_2824975_818899d9b4.jpeg
    Please check the page.

    2. You have to create your own footer as described in the documentation https://www.8theme.com/demo/docs/royal/#!/9_footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2016 at 14:27

    Hello @Steve03,

    We checked your site in different devices and mobile menu is working fine there. Please take our apologies but we can’t replicate the problem. Could you please show a video how you check the site in browser mobile view?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2016 at 12:39

    Hello,

    The same issue persists with parent theme. We recommend you to use default Woocommerce product categories widget. It works properly with the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2016 at 09:08

    Hello,

    Could you please clarify what exactly you want to fix?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2016 at 08:26

    Hello,

    The background can be changed in the page editor with Visual Composer in row settings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2016 at 08:13

    Hello,

    We don’t need cpanel info. We asked you to provide correct login data to WP Dashboard as we couldn’t log in with the ones you gave in the first post.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 24, 2016 at 19:17

    Hello,

    Yes. Just follow the instruction from Woocommerce doc.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,971 through 6,000 (of 16,294 total)
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