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Top menu showing up twice - by tomer - on WordPress WooCommerce support

This topic has 25 replies, 3 voices, and was last updated 7 years, 5 months ago ago by Eva Kemp

tomer

Participant

October 4, 2016 at 18:06

My menu is showing up twice when it has white background , how do i solve this problem? i need your help ASAP,
Thanks in advance ,
Tomer

Please, contact administrator
for this information.

#141519 Copied Theme version: Royal Store 2.7.2

24 Answers

Eva Kemp

Support staff

October 4, 2016 at 19:21

Hello,

Have you edited theme files?
Please provide FTP credentials. May we reupload the theme?

Regards,
Eva Kemp.

#141527 Copied

tomer

Participant

October 5, 2016 at 13:31

Please, contact administrator
for this information.

#141633 Copied

Eva Kemp

Support staff

October 5, 2016 at 16:15

Hello,

We can’t connect via FTP getting this error:
Error: Connection timed out
Error: Could not connect to server

Is there firewall on a server that blocks our IP?

Regards,
Eva Kemp.

#141666 Copied

tomer

Participant

October 6, 2016 at 09:06

check private content

Please, contact administrator
for this information.

#141743 Copied

Eva Kemp

Support staff

October 6, 2016 at 11:44

Hello,

Still the same error.
Seems like access is blocked on your server. Please contact hosting provider support regarding this issue.

Regards,
Eva Kemp.

#141770 Copied

tomer

Participant

October 6, 2016 at 14:01

whats your ip ? what country are you from ?

#141800 Copied

Eva Kemp

Support staff

October 6, 2016 at 18:45

Hello,

IP address has been sent to your mail.
Please check it.

Regards,
Eva Kemp.

#141844 Copied

tomer

Participant

October 9, 2016 at 07:52

Your ip has been added to the whitelist,
please check now ,
Tomer

#142043 Copied
Eva Kemp

Support staff

October 10, 2016 at 08:45
Hello,

I’ve added this code in Global Custom CSS:
```
#menu-main-menu-3 {
    display: none;
}
```
Please check menu now.

Regards,
Eva Kemp.
#142068 Copied
tomer

Participant

October 10, 2016 at 13:35

1.You accedintly hided the facebook/linkdin links when you hided the extra menu.

2.Another thing, the responsive menu is not working because it is rtl, if i change it to ltr it works, please make it work in rtl .

3.how do i make elements in the home page to strech to all the width of the site.

4.when i enlarge the browser the website is not working and there is a white screen.

You have all the link’s and password so you can fix whatever needs to be fixed .

my client is waiting for the website,

I really appreciete your help,
Tomer Shotland

#142161 Copied

Eva Kemp

Support staff

October 10, 2016 at 15:07

Hello,

1. Where did you place Facebook/Linked In links? I don’t see them in the header even if my code is removed.

2. We didn’t mention on ThemeForest that Royal is compatible with rtl. There are only some styles included in rtl.css file. Also as I see VC elements on mobile are responsive. What exactly do you want to fix?

3. Edit each row with VC editor and select “Stretch row” option.

4. Try to reload a page. If you resize browser window you should always reload a page.

Regards,
Eva Kemp.

#142174 Copied

tomer

Participant

October 10, 2016 at 15:30

1.I placed them on the upper left corner, hardcoded in the html .
2.I need to fix the responsive menu when i enter the website with a cellphone .
3.Where is the strech row function located ?
4.Tryied that, still there is a problem that has to be fixed .
Thanks in advance,
Tomer

#142186 Copied

Eva Kemp

Support staff

October 10, 2016 at 16:12

Hello,

1. Links are back. Please check.

2. What exactly is not responsive? As I see slider and other Visual Composer elements are responsive http://storage8.static.itmages.com/i/16/1010/h_1476112080_5468650_77552fa7f3.jpeg .

3. Go to Pages > edit a page > use VC editor http://storage7.static.itmages.com/i/16/1010/h_1476112265_3090188_3c9b4b5fe6.jpeg , you can edit each row if you need.

4. I tried to enlarge browser window and your site works fine there. Please show a video to see how you’re getting that problem.

Thank you.
Regards,
Eva Kemp.

#142191 Copied

tomer

Participant

October 12, 2016 at 10:26

Hi Eva and thanks so much for your help .
The facebook and twitter links are not linked, where do i edit that ?
About the responsive menu , i am talking about the hamburger, when you press it you can’t see the menu items.
Thanks,
Tomer

#142390 Copied
Eva Kemp

Support staff

October 12, 2016 at 11:11
Hello,

I’ve added this code in Global Custom CSS:
```
.rtl .mobile-nav {
   transform: translate3d(0px,0,0) !important;
}
.rtl .st-menu {
   transform: translateX(-110px) !important;
}
```
Check mobile menu now.

As for facebook and Twitter links, you said that you added them in the theme files, so you need edit the file again.
We recommend to make changes in the child theme because you’ll lose modifications after theme update.
BTW there is 2.7.3 version of Royal (I’ve already uploaded it to your server), if you activate it your links will disappear. So create child theme and make all changes there.

Regards,
Eva Kemp.
#142398 Copied
tomer

Participant

October 12, 2016 at 13:26

Dear Eva,
stretch my sections to fit to the width of the screen, but
this is what i get :

http://www.shotland.co.il/avi/

how can we solve this issue with the template ?

#142423 Copied

tomer

Participant

October 12, 2016 at 15:39

regarding the previous issue :
check out : [contact-form-7 id="23682" title="משאלה"] on the vc panel ,
it’s not stretched to the sides it is aligned to the left

#142462 Copied

Eva Kemp

Support staff

October 13, 2016 at 15:37

Hello,

Add background image in the row settings http://storage7.static.itmages.com/i/16/1013/h_1476369439_2976561_e63ec41a47.jpeg or http://storage8.static.itmages.com/i/16/1013/h_1476369489_4657458_c8a00573da.jpeg and remove it from contact form code.

Regards,
Eva Kemp.

#142585 Copied

tomer

Participant

October 25, 2016 at 15:06

Dear Eva,
1.I added a background image like you told me to but it is not fully stretched, please check what is the problem, it seems it streched to the left althouh i streched it to the middle .
2.where do i edit the current footer that is used in the website ?
please advice,
Tomer

#143885 Copied
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